Workforce management (WFM) software is an integrated HR solution that combines staff scheduling, time management and reporting functions into a central system. It can be used by service and maintenance businesses to monitor and optimise the performance of their employees.
Choosing the right system for managing your workforce can be the key to boosting your team’s performance. Our software includes all functions and processes needed to maintain a productive workforce. It incorporates field service management, performance management and reporting, data collection, scheduling, labour forecasting and more. Joblogic’s workforce management tools are purpose-built to help your business drive positive outcomes. This can include better employee engagement, controlled labour costs, minimal compliance risks, and greater overall productivity.
Key Features of Workforce Management Software
Employee Management & Scheduling
Employers can use workforce management software to sort and view their employees based on location and skill in order to make smarter scheduling decisions. It offers an internal messaging function for team members and managers to communicate within the system. This allows employees to be notified on their mobile devices if and when there has been a change to their schedule. It also lets managers create automated work schedules for remote staff members - this can be done for proactively planned maintenance jobs or for delivering optimal daily route schedules for engineers who are travelling from site to site.
Time Tracking & Attendance Management
WFM software can play a key role in tracking the time and productivity of your workforce. Joblogic's mobile app includes a built-in tracking feature to monitor the number of hours an employee has spent on labour and travel. Managers can then review timesheets in the system against each team member. This tracks the productive and non-productive time spent by each engineer on a daily basis and helps to highlight which team members are most profitable to the business. Pay rates and overtime pay can also be easily calculated against each engineer.
Workforce Reporting & Analytics
All good workforce management platforms will include reporting and analytics tools for evaluating and optimising team performance. They can collect information on an employee's skills, time attendance and the number of jobs they complete daily. By gathering actionable workforce analytics about people within the workplace, managers can gain a good insight into their team's strengths and inefficiencies. Joblogic WFM software also provides businesses with dynamic reporting dashboards which offer graphical presentations of current and historical KPIs. This allows the user to make instant, informed decisions.