What we learned from field service teams in 2025 

Do you know what “good” really looks like in field service today?

In this blog, we share the patterns we’ve seen across teams of all sizes throughout the past 12 months - where pressure is building, what’s holding businesses back, and how others are adapting to keep up. 

Lessons from the field 

As the year comes to a close, we’ve been taking stock of the conversations, challenges, and wins we’ve shared with the contractors, FM teams, and service businesses who use Joblogic every day - and there’s been a lot to learn. 

Customers now expect real-time updates and full visibility, engineers are working mobile-first as standard, and automation is taking pressure off admin while better data helps teams work smarter. 

We’ve seen these changes play out up close among our own customers. Across businesses of all sizes, the story is often the same: growing fast, stretched thin by manual processes and constant firefighting; then finding clarity, control, and momentum once everything finally comes together in one place. 

Below, we’ve shared the biggest takeaways from those conversations. Think of it as a snapshot of what’s working across the industry today: ideas you can borrow, benchmarks you can measure against, and practical examples of how teams are raising the bar. 

Where pressure was felt most in 2025 

Though every business has its own story, the same pain points surfaced again and again - regardless of size, sector or structure. 

Paperwork and manual admin 

Businesses reported high levels of friction caused by paper job sheets, handwritten notes, manual timesheets and duplicated data entry. Many described admin as “constantly chasing information that should already exist somewhere.” 

Limited visibility 

Leaders often struggled to access real-time information about: 

• Job progress 
• SLA performance
• Engineer location and capacity
• Asset history 
• Compliance status 

This led to reactive, firefighting-style operations rather than controlled planning. 

Growing pressure on engineers 

Engineers increasingly felt the strain of incomplete job details, unclear instructions and inconsistent access to asset history. The result was frustration, avoidable revisits, and time spent filling information gaps instead of doing the work. 

Customer communication breakdown 

Clients expect fast updates, documentation, photos and compliance evidence. Teams told us about the pressure of constant phone calls and emails simply because customers “had no visibility” of what was happening. 

Delayed or inconsistent invoicing 

Many businesses experienced revenue leakage and cash flow delays due to: 

• Missing paperwork 
• Forgotten materials 
• Unclear job costs
• Long lag between job completion and billing  

Finance teams often operated in “catch-up mode.”

Scheduling bottlenecks

Scheduling done via Outlook, spreadsheets or wall planners was prone to failures and human error. Balancing reactive work with PPM and projects remained a major source of inefficiency.

Gaps in compliance

Whether Gas Safe, F-Gas, electrical, legionella or general H&S, compliance evidence was often scattered across folders, inboxes and spreadsheets. Audits were described as “stressful scrambles”, not structured events.

The impact of going digital

For most businesses, the shift to digitisation starts with one goal: reduce paperwork. 

But once everything runs through a single system, the benefits quickly spread much further. With jobs, engineers, assets, and customers connected in one place, teams gain clarity, speed, and control. That’s where real efficiency and growth start to show. 

Here’s what customers reported after moving to Joblogic: 

• Stronger customer relationships 
  Clean, branded reports and certificates go out faster, and portals and structured updates cut down chase calls. What does that mean in practice? Fewer “where’s my job?” calls, more trust, and in some cases, contracts won or retained because of a more professional service. 
   

• A better engineer experience (and better data) 
  Engineers manage their day from one mobile app, with jobs, asset history, photos, notes, and signatures captured on site. Timesheets and job durations are largely automated - so why rely on memory at the end of the week when the data can be captured as the work happens? 
   

• Real-time visibility and reporting 
  Managers get live dashboards showing job status, SLAs, overdue work, and engineer availability. Reports that once took hours or days now take minutes. When you can actually see what’s happening in real time, decisions stop being reactive and start being informed. 
   

• Faster invoicing and less revenue leakage 
  Labour, parts, variations, and extras flow straight into invoicing, moving billing from weeks to days. Small extras no longer slip through the cracks. And when invoices are clear and timely, disputes tend to drop away too. 
   

• Confidence in compliance and audits 
  Asset registers, PPM schedules, and certificates are centralised and searchable. Instead of digging through folders and boxes before an audit, teams can click straight into the evidence they need. What used to be stressful becomes routine. 
   

• Scalable growth without scaling admin 
  Customers have grown from single-digit millions to £20m+ using Joblogic as their core platform. New regions, contracts, and acquisitions are onboarded using the same workflows. The big question is no longer “can we handle this growth?” - it’s “what’s next?” 

What's next?

The pressure to work smarter isn’t going away in 2026 - if anything, it’s increasing.  

With new investment and exciting acquisitions behind us, Joblogic is focused on guiding field service teams through the transition to efficient, digitised workflows - by building tools that are easy to adopt, fit real-world workflows, and deliver value from day one.  

The goal is simple: help you work smarter, deliver a better customer experience, and create the space to grow with confidence. 

Curious about what this could look like for your team? We’d love to show you.