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CUSTOMER MESSAGING & NOTIFICATION SOFTWARE
Keep you customers in the loop about the job they’ve booked so you can keep them satisfied and reatain their customer, through the power of automated customer messaging.
The key to customer satisfaction is delivering a high-quality service. That’s not just about completing the job quickly, but in keeping the customer informed about what’s going on. With Joblogic’s customer notification software you can automatically capture and update the status of every job or enquiry. By connecting your back-office system to your engineers in the field, your clients can get updated when engineers are making their way to the property, are already on-site, or the job is completed, all in real-time.
Management of Contacts
Not all clients have a single point of contact. Commercial and industrial customers may have multiple people that need to be alerted, whilst domestic customers might need to be contacted by a different medium. With Joblogic’s customer notification software you can configure your alerts to suit the clients' requirements. When using SMS or email to alert that an engineer has been dispatched, or providing estimated times of arrival, you can include an engineer's photo ID so customers know when and who to look out for. You can customise the notification to meet the customer’s needs, which has been shown to dramatically reduce instances of no-access.
Management of Events
With Joblogic you can handle all your customer alerts through a single system and have total control of when an alert is sent via email or SMS. You can set up triggers for specific messages to be sent to customers to advise them of appointment times, when engineers are enroute, when jobs are completed, invoiced and more. With control of when messages get sent and the ability to send personalised messages, you’ll be able to keep your customers in the know about the status of their job, keep them satisfied with your service so they’ll come back to you for future work, and recommend you to others.
Professional Branding
We understand that your brand is important, which is why we believe in excellent design. You can send professionally branded messages through our customer notification system that render perfectly for phone, tablet or desktop devices. Whatever device your customer uses, we will make sure that we present your brand - including your logo - in a memorable way. This has been proven to increase customer engagement and loyalty.
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Frequently Asked Questions About Customer Notification Software
Customer alert software, sometimes called a customer notification system, is a tool businesses use to proactively send messages to their customers. These messages can be alerts, updates, or reminders, and they can be delivered through various channels like email, SMS, phone calls, or even within an app.
Within field service management and facility management businesses, customer alert software is used to update customers on the status of the jobs or tasks that they have been booked for. Joblogic specifically allows you to send automated alerts through SMS, email and other channels that match the customer's preferences.
The most common benefits of customer alert software includes:
- Enhanced customer experience: By empowering customers with timely and relevant information, businesses can foster a sense of control and satisfaction, increasing loyalty.
- Streamlined operations: Alerts ensure that your customers are available when needed, optimising the efficiency of your engineers' visits and reducing no-response rates.
- Relief from repetitive tasks: Customer alert software automates reminders and updates, reducing customer service's workload and allowing them to focus on more complex issues.
Joblogic offers the ability to send alerts through the following channels:
- SMS
- Customer Portal
- Post
Joblogic also allows you to customise channels based on customers' preferences, helping you meet their needs and expectations and delivering exemplary customer service.
Yes. Customer alerts can be customised based on the customer's preferences.
Joblogic is an all-in-one system, which means that you don't need to integrate your customer alerts with anything else. They are all stored and handled in the same piece of software.
We take pride in making sure your data and our system are secure. We use state-of-the-art servers and security protocols to minimise risks and provide various security options for devices that access our software. These include:
- Biometric Convenience: Eliminate the burden of password fatigue with fingerprint login on mobile devices.
- Enhanced Memorability: Develop a unique, secure password pattern for effortless login across all devices.
- Two-Factor Authentication (2FA): Strengthen your defences with an extra layer of security. When logging in from a new device, a verification code will be sent to your designated mobile phone or email for confirmation, ensuring unauthorised access to your account. This feature is designed to prevent unauthorised access and to minimise your peace of mind.
- Single Sign-On (SSO): With SSO, you can streamline your workflow and minimise the risk of compromised credentials. You can access Joblogic and other essential applications with a single login, enhancing the user experience.
Joblogic costs start at £45/month/user, but you can book a demo with one of our consultants to see what package is right for you.