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Enterprise Customer Portal

Give your customers 24/7 access to their quotes, invoices and reporting with enterprise customer portal software.

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If you're servicing large customers simultaneously, you need an enterprise customer portal that delivers everything your customers want. With 89% of customers valuing customer service above price, your customer portal is essential in bringing in new business and retaining clients.

Job Status Updates – Enterprise customer portal

Provide job status updates when the customer wants them

Keeping customers updated on the status of their jobs is vital. If you don't, customers are left wondering when the engineer will arrive and will call the office for updates. These calls waste your staff's time and deliver a poor customer experience, which will stop people from returning to you for repeat business.

To make it easy for customers to get information on the status of their jobs, you can use enterprise customer portal software. By giving them access to a customer portal where they can request jobs and see the status of logged jobs, they have all the information they need at their fingertips, allowing you to give them a customer experience that will bring them back to you for repeat business.

Dashboard Reports – Enterprise Customer Portal

Give customers access to the data that matters

With enterprise customer portals, you can give your customers access to the information that matters to them and show off the excellent work your team is doing.

With dashboard reporting, you can highlight the reports and metrics your customers care about while demonstrating how effective your team is. It allows you to keep your customers happy, give a top-tier customer experience, and keep them coming back to you to complete the jobs they need to do.

Quotes and Invoices – Enterprise customer portal

Let customers access quotes and invoices whenever they want

Customers not seeing invoices and quotes when you send them means that you may miss out on revenue, and the time it takes to get money into your accounts is longer than it should be.

Our enterprise customer portal software allows your customers to access all their quotes in one place. Quotes can't go missing, they'll know exactly where to go for information, and they can accept the quote with the push of a button, making it easier than ever for them to book the job with you.

Once a job is complete, invoices can also appear in the portal, making it easy for customers to know when payment is due and exactly what is being paid. As a result, invoices get paid much quicker.

See What Our Customers Said

EON

Neil Sandy

Operational Maintenance Manager, E.ON

The biggest improvement has been the time saved daily. Visibility of my staff thanks to live GPS and job tracking has helped me know where staff are at all times, as well as knowing which jobs are completed and outstanding. This has saved my electricians an extra hour per day, which has increased the number of daily jobs they can complete as well.

Lorne Stewart Facilities

Andy Vickers

Operations Director, Lorne Stewart Facilities Services

Joblogic has allowed Lorne Stewart Facilities Services to simplify and efficiently mobilise contracts throughout the UK. From the initial call to our helpdesk to an engineer on-site completing work, all data is captured and curated in one system.

Barlows

Oliver Hailes

Business Development Manager, Barlows UK Ltd.

Joblogic has helped take our business to the next level, improving our efficiency both on-site and in our offices. Using the Joblogic Mobile App, our engineers are able to complete all jobs and forward any relevant documents directly to the back office instantly upon completion.

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Frequently Asked Questions About Enterprise Customer Portal Software

Customer portals are software types that give your end service users the ability to access basic information regarding the job status they have logged. On an enterprise level, customer portals are a more integrated part of your technology stack. It connects to your scheduling software, financial software, and database, all to provide your customers access to the information they need to see about the services you provide.

The core features of an enterprise customer portal are designed to allow your customers and end users to access the information they want when they need it. At a minimum, this means showing your customers the status of their jobs ( whether the engineer is on the way, if the engineer is on-site, etc). Enterprise customer portals often include additional features such as the ability to log jobs that need completing, view performance reports, and see the latest quotes for work they've requested and invoices they need to pay off.

The primary benefit of enterprise customer portals is that they enable you to deliver higher-quality customer service. By making life easier for your clients, you’ll be able to retain customers and bring them back to you when they have other jobs that need completing. On top of this, the ability to give a single place to view quotes and pay invoices means you’ll be able to decrease the time it takes to get paid and to get quotes accepted.

Joblogic prides itself on taking data security seriously. We're fully Cyber Essential Plus certified, and our data centres are trusted by some of the world's largest content providers and ISPs. On a more hands-on level, we offer a range of ways to secure mobile devices to prevent unauthorised access to data. This includes two-factor authorisation, password patterns, Single Sign On, and Touch ID.