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Before implementing Joblogic, Lorne Stewart faced challenges with fragmented manual workflows that slowed down reporting and limited operational transparency. As their service delivery grew more complex, they needed a flexible, cloud-based platform to provide real-time insights and ensure robust compliance across their nationwide operations.
Company heritage
Paper free operation
Lorne Stewart Facilities Services, part of the long-established Lorne Stewart Group, delivers mechanical and electrical services to organisations across the UK. Supporting local authorities, NHS trusts, educational institutions and blue light services, the business operates in demanding environments where compliance, responsiveness and operational visibility are critical. Each contract requires careful coordination between field engineers, contract managers and support teams to ensure consistent, high-quality delivery.
With a heritage spanning more than 120 years and a strong reputation for dependable facilities management, the company has built lasting client relationships based on trust and technical expertise. However, as operations expanded and contracts became more geographically dispersed, managing day-to-day activity through a legacy in-house system became increasingly challenging. Limited visibility and manual processes began to restrict efficiency and make real-time oversight more difficult.
To support continued growth and modernise its operations, Lorne Stewart set out to simplify workflows, reduce paperwork and strengthen communication between engineers and office teams. The goal was clear: create a more connected, transparent and scalable way of working. That is when they turned to Joblogic to help drive their digital transformation.
Back in 2019, the team at Lorne Stewart Facilities decided to move away from their in-house CAFM system. After reviewing several platforms, they found that Joblogic ticked all the right boxes.
It offered a mobile app that engineers could use straight away without needing extra hardware, and a clear, easy-to-use interface for the back-office team. Just as importantly, Joblogic had a customer portal, which meant clients could access real-time updates and historical job data themselves.
Lorne Stewart’s adoption of Joblogic has driven organisation-wide improvements, delivering significant gains in operational efficiency.
To support continued growth and deliver the high-quality service clients expect, Parr identified several critical priorities for a new solution:
An intuitive, easy-to-use interface to streamline daily operations
Advanced reporting and PPM scheduling capabilities to manage complex multi-site portfolios
Real-time visibility and data accuracy to support decision-making and compliance
Flexibility to customise workflows and documents, adding a professional touch for clients
Lorne Stewart Facilities Services was operating on an ageing in-house CAFM system that struggled to support a growing, geographically dispersed FM operation.
The in-house system was not modern or flexible enough to support complex national contracts
Heavy reliance on paperwork slowed maintenance workflows and engineer reporting
Limited real-time communication between helpdesk and mobile engineers reduced efficiency
Clients increasingly expected greater visibility and self-service access to job data
Ongoing skills shortages meant the business had to “do more with less”
Adopt a modern, mobile-first service management platform to reduce paperwork, improve visibility, and support growth without increasing headcount.
Digitise maintenance workflows to move toward a paper-free operation
Improve planning and automation for reactive and planned maintenance
Strengthen communication with mobile engineers through a single connected system
Give clients direct access to job progress, history, and reporting via a customer portal
Build a scalable platform capable of supporting growth from £50M to £75M revenue
An overview of the four essential phases guiding the project from initial discovery to final delivery.
STEP
1
Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.
STEP
2
Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.
STEP
3
Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.
STEP
4
Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.
STEP
5
Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.
A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.
Review processes and align technology to client needs
Pilot, train, and roll out across the organization
Ongoing updates, feedback, and long-term growth
Chief Executive Officer
Joblogic is now central to Lorne Stewart’s daily operations, simplifying workflows across the business and creating new opportunities for expansion.
Engineers capture notes, photos, certificates, and job updates directly on-site, which sync automatically with the office. This cuts out paperwork and speeds up admin.
Real-time job status updates keep everyone aligned. The planning tool helps the team allocate and reassign work quickly and efficiently.
Clients can log in to view live job updates, historical records and documentation, improving transparency and reducing the need for follow-ups.
Tasks like expense logging, certificate uploads, and data validation are increasingly automated, saving time and reducing manual input.
Engineers update asset data in real time, helping with compliance, planning and accurate record keeping.
Lorne Stewart’s adoption of Joblogic has driven organisation-wide improvements, delivering significant gains in operational efficiency.
A big step towards a paper-free operation: Since moving to Joblogic, the business has cut out almost all of its paper use for maintenance tasks. Engineers now capture everything digitally, from certificates to expenses.
Better visibility and smoother workflows: Joblogic has helped the team mobilise contracts more efficiently across the UK. The full job journey, from a call into the helpdesk to job completion on-site, is tracked in one place.
Smarter planning to support growth: The company is aiming to grow its revenue from £50 million to £75 million over the next three years. Joblogic is seen as a key part of that journey.
“We need to do more with less. Better planning and automation are critical, and Joblogic helps us manage that day-to-day.”
With Joblogic’s support, Lorne Stewart is well-positioned to meet today’s challenges while preparing for tomorrow’s opportunities.
Chief Executive Officer
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