<img alt="" src="https://secure.agile-company-247.com/261995.png" style="display: none"> Lorne Stewart Facilities Services | Happy Customers | FSM Software | Joblogic®
Loading...
Live Chat   Live Chat
Logo - new case study layout (1)

The story in brief

Lorne Stewart Facilities Services, part of the long-established Lorne Stewart Group, delivers mechanical and electrical services to organisations across the UK. Supporting local authorities, NHS trusts, educational institutions and blue light services, the business operates in demanding environments where compliance, responsiveness and operational visibility are critical. Each contract requires careful coordination between field engineers, contract managers and support teams to ensure consistent, high-quality delivery.

 

With a heritage spanning more than 120 years and a strong reputation for dependable facilities management, the company has built lasting client relationships based on trust and technical expertise. However, as operations expanded and contracts became more geographically dispersed, managing day-to-day activity through a legacy in-house system became increasingly challenging. Limited visibility and manual processes began to restrict efficiency and make real-time oversight more difficult.

 

To support continued growth and modernise its operations, Lorne Stewart set out to simplify workflows, reduce paperwork and strengthen communication between engineers and office teams. The goal was clear: create a more connected, transparent and scalable way of working. That is when they turned to Joblogic to help drive their digital transformation.

01
Their Challenge

Back in 2019, the team at Lorne Stewart Facilities decided to move away from their in-house CAFM system. After reviewing several platforms, they found that Joblogic ticked all the right boxes. 

02
How Joblogic helped

It offered a mobile app that engineers could use straight away without needing extra hardware, and a clear, easy-to-use interface for the back-office team. Just as importantly, Joblogic had a customer portal, which meant clients could access real-time updates and historical job data themselves. 

03
The outcome

Lorne Stewart’s adoption of Joblogic has driven organisation-wide improvements, delivering significant gains in operational efficiency. 

Challenge & Opportunity

Icon (1)
Challenge

Lorne Stewart Facilities Services was operating on an ageing in-house CAFM system that struggled to support a growing, geographically dispersed FM operation.

The in-house system was not modern or flexible enough to support complex national contracts

Heavy reliance on paperwork slowed maintenance workflows and engineer reporting

Limited real-time communication between helpdesk and mobile engineers reduced efficiency

Clients increasingly expected greater visibility and self-service access to job data

Ongoing skills shortages meant the business had to “do more with less”

Icon
Opportunity

Adopt a modern, mobile-first service management platform to reduce paperwork, improve visibility, and support growth without increasing headcount.

Digitise maintenance workflows to move toward a paper-free operation

Improve planning and automation for reactive and planned maintenance

Strengthen communication with mobile engineers through a single connected system

Give clients direct access to job progress, history, and reporting via a customer portal

Build a scalable platform capable of supporting growth from £50M to £75M revenue

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

1

Vector (9)
Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

2

Vector (10)
Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

3

Vector (11)
Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

4

Vector (12)
Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

5

Vector (13)
Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

circular frame - client portraits (8)
Mark Sutcliffe

Chief Executive Officer

LS_2
LS_1
circular frame - client portraits (8)
Mark Sutcliffe

Chief Executive Officer

No spam. Your information will never be sold or shared.
Please complete this required field.