Live Chat
.png)
Grow with Joblogic 2025:
Building the future together
It's down to us to show you where the answer lies for you in your subscription and really partner with you. We want to look at what your business goals are and actually measure for achieving them. We aren’t just a software partner; we are your strategic growth partner.
- Jim Whatmore, CEO, Joblogic
This October, we hosted our biggest customer event yet: a milestone moment that marked the start of a new era in how Joblogic supports its customers’ growth journeys through 2026 and beyond.
For us, the next chapter is all about shared growth. The platform is evolving from a tool that streamlines daily operations, to one that not only records what’s happening in your business, but anticipates what’s coming next.
Customer expectations and compliance challenges have changed beyond anything we recognise even a decade ago - and now we’re committed to building the technology to help businesses stay ahead.
We call this approach Service-as-a-Software – and central to this philosophy is helping business make the most of all the data, features and functionality Joblogic has to offer across your entire operational workflow.
At the event, Our CEO, Jim Whatmore, and Director of Product, Greg Hill, took to the stage to unveil Joblogic’s brand-new AI roadmap and reveal customer-driven features from the expanding Joblogic Marketplace.
Between sessions, attendees got a front-row seat to platform best practices with our support and implementation teams, heard from our partners about game-changing integrations, and learnt in more detail about different features coming down the pipeline.
Joblogic as growth partner
Our platform has evolved. We’re not just recording the past anymore, we’re helping you predict and shape the future of your operations.
- Greg Hill, Director of Product, Joblogic
When we talk about growth, it's important to note that we believe growth isn’t just about adding more work. It’s about doing the work more efficiently. We believe the answer to this lies in aligning people, processes, and technology.
Many field service businesses struggle to scale because they operate with disconnected systems or inconsistent workflows.
Our mission for our customers is to achieve alignment across winning the work, doing the work, and billing the work so growth becomes both scalable and sustainable.
Businesses that integrate their quoting, job management, compliance, and invoicing processes within a single workflow free up staff from repetitive admin tasks and reduce operational friction.
This leads to faster turnaround times, stronger customer relationships, and predictable recurring revenue.
Our Head of Learning Strategy & Customer Education, Paul Webb, highlighted several key enablers of growth that we've identified as key to scaling successfully:
- Consistent workflows: Standardising processes ensures every quote, job, and contract follows the same efficient path, reducing errors and increasing professionalism.
- Automation and integrations: Using Joblogic’s automations, apps, and integrations (like Stripe and QuickBooks) eliminates duplicate effort and speeds up cash flow.
- Data-driven operations: Unified systems mean you can track performance, monitor engineer productivity, and make smarter, faster decisions.
- People empowerment: When workflows are efficient, teams can focus on delivering great service rather than firefighting daily admin.
There’s no denying that people and processes together drive growth, but only when they’re working within one connected system.
Disjointed tools and manual workarounds create silos that slow businesses down, while unified digital workflows unlock scalability, stability, and long-term success.
Turning data into action
A significant aspect of our new growth strategy is encouraging customers to take control of their data. We believe that having insight into data visibility and performance monitoring will be vital in driving business efficiency and long-term growth in the coming years.
Paul explained that every workflow and process within Joblogic generates valuable data - from quotes and job completion times to compliance checks and customer feedback - and by using this information, customers can make smarter, faster decisions.
As well as improving internal operations, data is also becoming increasingly important for our customers’ clients, who expect full transparency and on-demand access to job progress.
Clients want see exactly what they’re paying for - and meeting that expectation is quickly becoming key to staying competitive in field service.
To achieve this, we're incorporating AI and automation capabilities across the Joblogic platform to both optimise future performance, and give clients access to the relevant, real-time information that they expect.
- The Engineer Prediction Tool uses machine learning to analyse past job data and recommend the best engineer for upcoming work.
- Dynamic and Assisted Scheduling tools automate job assignments based on qualifications, location, and availability - reducing manual decision-making and wasted time.
- An enhanced Customer Portal allows clients to log in at any time to view job progress in real-time, upcoming appointments, completed work reports, and invoices and quotes - all in one place.
- Predictive analytics are being developed to anticipate workloads, improve resource allocation, and ultimately drive more efficient business planning.
The dashboards are at a glance solution so I can see all the data I want to see…Having that at our fingertips with live data is so great for decision making.
- Aron Middleton, Managing Director, MMS Facilities Management
We encourage businesses to see data as a growth tool rather than an afterthought.
Joblogic's AI and real-time data insights enables customers to build data collection and analysis into their daily workflows, allowing their teams to make the jump from reactive firefighting to proactive planning with the capacity to grow systematically.
Your people make your business
We know that when a business is just starting out, your employees are the foundation of your success. Every job completed, every customer interaction and every decision made in the field directly shapes your company’s reputation and growth.
But the reality is, 90% of businesses fail within the first two years – and much of that failure is due to teams being bogged down in admin or wearing too many hats, rather than focusing on building customer relationships and delivering exceptional service.
These days, automation and AI are front and centre of our roadmap at Joblogic. However, we also know that sustainable growth for any customer-facing business doesn’t come from technology alone; it comes from striking the right balance between skilled people and streamlined processes that let them perform at their best.
Because of this, the company’s stance on automation’s role in relation to job displacement has never wavered. The short answer?
Our technology isn’t built to replace people; it enhances them.
Our focus remains on standardising processes, balancing key ratios, and driving sustainable growth - working with your office and field teams, not against them.
So, what does an empowered team look like with Joblogic?
- Service Managers gain real-time visibility over every job, asset and engineer, helping them allocate work efficiently, respond quickly to issues and make data-driven decisions that keep operations smooth.
- Engineers get instant access to job details, digital forms, service histories and parts information on-site via the mobile app, so they can complete work first time and cut down on paperwork.
- Finance Managers benefit from seamless integration between jobs, quotes and invoices, ensuring every billable hour and part is captured automatically to speed up cashflow and reduce manual data entry.
- Contract Managers can easily monitor SLAs, manage renewals and stay compliant with automated reminders and reports that remove the stress of missed deadlines.
Our teams were struggling with disparate, legacy systems that housed data and information in different places. Fast forward three years, and we have all our engineers and delivery managers set up on Joblogic – and we’re processing invoices quicker, providing better reporting to customers, and delivering an all-round higher quality service.
- Jason Taunton, Service Delivery Manager, BMS
As we wrap up a successful event, we're reminded of how grateful we are for the opportunity to share our vision with the Joblogic user community - your engagement, questions, and ideas continue to shape how we evolve and help drive the innovation that defines our platform.
A big thank you to our customers and partners who joined us for making this a day to remember.
We’re excited to keep building on this momentum towards our long-term goal of being a trusted, intelligent assistant that helps every customer drive efficiency, profitability, and growth.
Thanks for being part of the journey.
If you’d like to see how the Joblogic platform is powering growth for field service businesses across the UK, get in touch with the team today. We look forward to showing you around!
Book a demo today!
Speak to our product experts to see how the Joblogic features adapt to fit your business and workflows
*No hard sell, no commitment