Building maintenance contractors typically provide a range of services such as reactive repair, planned maintenance and larger project work. This presents a scheduling challenge as different jobs require different levels of resource.
For companies that provide multiple trades in large areas the scheduling process becomes even more complex. Joblogic provides planners with a user-friendly scheduling system that helps them to quickly identify the correct engineer for each job.
Drag & Drop Scheduler
As soon as jobs are logged they are available in the scheduler for allocation to engineers. The list of unallocated jobs can be searched and filtered so it's easy to group jobs together by geographical area, priority or customer. If you have several people scheduling jobs they might each look after an area or contract. The scheduler can filter their own jobs and engineers if required.
The engineer's diary can be viewed by day, week or month. It's really easy to drag jobs off the outstanding list and into an engineer's day. From there it's a click of a button to deploy the job to the Joblogic Mobile App.
Visual Status Updates
When the engineer updates the job on their smartphone or tablet they come straight back into the diary screen. For example, when the engineer accepts a job the icon on the diary for that job changes from a ( ) to a ( ). When the engineer sets the status to travelling to site' the scheduler will see a ( ) in the diary.
This makes it really easy to identify not only the current status but also potential for delays or opportunities to book further work, if jobs get completed quickly. It really drives up productivity and service levels by keeping your schedulers in complete control throughout the day.
Live GPS Tracking
In addition to live status updates from Joblogic Mobile your schedulers can also benefit from live location tracking. Each engineer is displayed on a map showing their current location. This makes it really easy to search for the closest engineer to a job and is ideal for allocating engineers to urgent reactive calls.
It's also useful for identifying delays to jobs where engineers are in traffic. Your schedulers can call customers and keep them up to date with the estimated time of arrival.
Your first step towards efficiency
Do more jobs per day without employing more staff. Get your invoices out the door quickly and improve your cash flow.