service management process

Service Management Process Video


Software for your service desk that gives you all the tools you need to log, complete and invoice jobs

  • Don’t let paper get on top of you
  • Keep your engineers out of the office
  • Standard and bespoke risk assessments
  • Better cashflow thanks to quicker invoicing time
  • Instant timesheets complete with expenses
  • Understand more about your engineers
  • A tool that can help you to win tenders

Most of our customers are from service industries such as gas installation, oil heating, air conditioning and facilities management, but we also help companies who service gym equipment, provide forklift truck hire and maintenance, roofing services and waste disposal among others. If you need to log, manage and invoice a job, we can help you to do it more efficiently.

By using an end to end solution, you can eliminate inefficient practices as you will eliminate the need to duplicate data input at various stages of the job. Increased efficiency equals higher levels of customer service and profits. Paper can be consigned to history, making it easy to find important documents.

Remain compliant with industry standards and regulations by allowing your engineers to complete standard and bespoke forms related to industry regulation, risk assessments and customer satisfaction surveys.

Communication between your office and field workers means that documents can be exchanged in real time, so you will be kept up to date on the progress of jobs. You can see when the job was accepted, travel times, mileage and how long the job took to complete. All of this information including timesheets and industry compliance documents can be seen in the office without the need for your engineer to return to the office.

Many companies going for tenders have found that they’ve been asked how they intend to keep track of legal documentation they are required to complete. They are also often asked how they will provide transparency in regards to work that has been commissioned. When is the engineer scheduled to turn up? When did he do the work? When can your customer be provided with a copy of the documents they asked you to complete?

By using an end to end system, you can improve efficiency which will save you money and increase customer satisfaction. Why not contact us to see how we can help your business to grow?

Your first step towards efficiency

Do more jobs per day without employing more staff. Get your invoices out the door quickly and improve your cash flow.

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