Managing over 1,200 customers and 5,000 sites across two islands with one platform: AFM’s Joblogic success story

Operating across thousands of sites in Guernsey and Jersey, AFM turned to Joblogic to replace slow paper processes with real time visibility, seamless digital updates, unify operations, and consistently raise service standards.

Engineers

100+

Sites managed

5000+

The story in brief

With a legacy spanning five decades, Amalgamated Facilities Management (AFM) provides Specialist Building Compliance and Facilities Management Services throughout Guernsey and Jersey. The company supports more than 5000 customer sites, providing mechanical, electrical, and maintenance support across sectors including commercial real estate, local government, and critical infrastructure.

With over 300 employees and around 100 engineers using Joblogic across both islands, AFM is recognised for its high standards, technical capability, and directly delivered services.

As the business evolved, AFM encountered growing inefficiencies in its legacy workflows. Engineers relied on paper-based processes, with job details manually relayed to office teams for input. This caused delays, reduced visibility, and placed a heavy burden on the admin team. It also limited the company’s ability to provide timely updates and documentation to customers.

To meet rising expectations around service transparency, reporting, and response time, AFM identified the need for a centralised digital platform. The right solution had to improve business productivity by unifying job data, streamlining engineer workflows, and improving customer communication across jurisdictions.

Their Challenge

Engineers were operating across more than 5000 sites, yet updates were coming to the office on paper. This delayed reporting, limited scheduling capacity, and made it harder to keep customers informed in real time.

How Joblogic helped

After evaluating other platforms, AFM selected Joblogic for its exceptional mobile app, accessible reporting and proven track record in facilities management. It provides a clear step forward in how the business communicates, schedules and delivers its services to its extensive customer base the Channel Islands.

The outcome

Implementation of Joblogic has led to measurable improvements in, the customer experience, engineers capacity and operational efficiency

Why AFM chose Joblogic

AFM identified several key priorities when searching for a new system:

A mobile app engineers

A mobile app engineers could use to capture updates and upload photos in the field.

A real-time customer portal

A real-time customer portal to enhance customer service and create operational efficiencies for our customers and AFM.

Custom dashboards and reporting tools

Custom dashboards and reporting tools that would improve the quality of information provided to customers, particularly in relation to their building compliance needs.

A single cloud-based platform

A single cloud-based platform to unify operations across both jurisdictions creating economies of scale for AFM and a better customer experience for pan-island based businesses.

Challenge & Opportunity

Challenge

As the business scaled across Guernsey and Jersey, paper-based processes and limited real-time visibility made it harder to track jobs, share updates, and manage planned maintenance efficiently.

Heavy reliance on paper-based processes and manual systems

Lack of reak-time visibility into job progress and workloads

Photos and job information stored outside systems and often lost

Clients frequently requesting updates due to limited transparency

Difficulty planning resources due to delayed or retrospective information

Opportunity

AFM needed a single, digital platform to replace paper-based workflows, provide real-time visibility, improve client communication, and support more efficient planning across reactive and planned maintenance work.

Move from paper-based workflows to real-time digital job management

Improve visibility for both internal teams and customers

Centralise photos, notes, and job updates against each job

Reduce admin pressure by giving clients self-serve access via a portal

Enable proactive resource planning using live job and workload data

The Joblogic features AFM uses most

Joblogic’s core features are now firmly embedded in AFM’s operational routines. From engineer updates to customer reporting, the system supports consistent service delivery and improved communication across the board. The platform is central to how reactive and planned works are managed across the mechanical and electrical teams.

Mobile engineer app

Engineers use the Joblogic mobile app to log job updates, capture photos, and submit site notes in real time. This reduces paperwork, improves data accuracy, and ensures the office has immediate access to the latest job information.

Customer portal

The customer portal is now central to AFM’s customer engagement. Customers receive quotations, real-time updates, documentation, and access to job history. This provides them with an improved oversight of ongoing works, which has significantly reduced inbound queries and strengthened trust.

Custom dashboards and reporting

AFM uses Joblogic’s reporting tools to build contract-specific dashboards. These allow managers to track performance indicators, review site histories, and present data to customer in a professional format. The clarity and level of detail in these reports now outperform those offered by competitors, helping AFM secure contract renewals and strengthen long-term relationships.

Scalability and business growth

Joblogic has enabled AFM to grow without expanding administrative teams and whilst meeting rising customers expectations. Customers now demand faster updates, richer information, and greater transparency. With real-time reporting and photographic job updates, AFM has strengthened customer relationships and supported continued growth.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for AFM

Implementation of Joblogic has significantly improved customer experience, engineer capacity, and operational efficiency.

Faster field updates: Engineers now update job statuses, upload photos, and complete reports on site using the Joblogic mobile app. Photo-based reporting has replaced paper forms and long written descriptions, reducing paperwork and improving the speed and clarity of job information.

Self-service client access: Through the Joblogic customer portal, clients can view live job progress, download documents, and access historical records without contacting the office. This has reduced administrative workload while improving transparency and customer experience.

Data-driven decision making: Custom dashboards turn live job data into clear reports, helping teams and clients track performance, identify trends, and make informed decisions.

Real-time visibility across 5,000+ sites: Managers now have a live overview of work across more than 5,000 sites, enabling better resource planning, improved engineer deployment, and higher productivity.

Joblogic has also simplified work for engineers by reducing paperwork and enabling faster, clearer updates from the field, helping AFM meet growing customer expectations and secure repeat business.

Name *

Subname

Work Email *

No spam. Your information will never be sold or shared.

Company Name *

How can we help?

Please complete this required field.

Ready to streamline your operations and grow smarter?

Fill out the form and let’s explore how Joblogic can transform your field service management.

Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

Book a Demo

Products

Boost eficiency across multi-site operations

Be faster, more efficient, and ready to prove everything

Features

Pricing

Benchmark your operations

Managing over 1,200 customers and 5,000 sites across two islands with one platform: AFM’s Joblogic success story

The story in brief

Why AFM chose Joblogic

Challenge & Opportunity

“The visibility we now have across all our activities with Joblogic just wasn’t possible before. It’s helped us improve how we plan, respond, and deliver.”

Victoria McEneaney