Mobile workforce management (MWM) software provides a crucial link between your office team, field-based staff and customers, allowing for better communication and productivity on a daily basis. Joblogic’s mobile workforce management system empowers your business to continually improve its delivery, maintenance and repair services by letting you track your engineers, monitor performance and improve workflow efficiencies as and when you need to.
Communication with your remote workforce can often be challenging. That’s why Joblogic has created a mobile app that equips your engineers with everything they need to manage their workload and communications in the field. They can capture important data and job information on the go to help deliver services efficiently and at the first time of asking. Office staff can also maintain complete visibility over their mobile workforce via real-time updates which are fed from the mobile app to the back-office system. With Joblogic, you go a step further by visualising information at glance with live interactive dashboards.
Features of Mobile Workforce Management Software
Improve Job Dispatch with Intelligent Scheduling
It’s crucial for businesses to dispatch work to the field as quickly and efficiently as possible. Mobile workforce management software will allow you to manage all outstanding work orders on a single screen and match job appointments to engineers who are in the right location with the right skill set. Jobs and tasks can be easily created, edited and allocated using Joblogic’s user-friendly interface. You can also use the mobile app’s integrated GPS tracking to optimise the routes of your field staff to maximise your mobile team’s productivity. This ensures that work is delivered on time and to an exceptional standard.
Capture Important Information on the Go
A mobile workforce app is a perfect tool for capturing live data and job information in the field. Engineers can use Joblogic to capture and store:
- Site notes and surveys.
- Equipment registers.
- Asset, site and service histories.
- Supporting photos and videos.
- Safety compliance forms.
- Customer signatures and satisfaction forms.
This information can be automatically updated within the back-office system thanks to real-time data transfer.
Seamless Communication & Connectivity
Mobile workforce management software delivers unparalleled lines of communication throughout your business. By connecting your office team and field engineers in real-time, you can keep all members of staff informed of work schedules and live status updates. The mobile app can alert an operative to any unforeseen circumstances or changes to a job which helps to prevent any wasted journeys. It also provides a great means of communicating with your customers. Engineers can send automated alerts and notifications to clients via SMS or email to update them on upcoming arrival times, job status reports and more.
A Cloud-Based Job Management System
Joblogic’s field service software is entirely cloud-based meaning that it can work from anywhere at any time of day. This is a great solution for businesses who want to manage their remote workforce in real-time. The mobile app works both on and offline, allowing engineers to capture and store information regardless of their connection. As soon as they regain a signal, any new job details they have entered will be automatically sent to the back-office system. This simplifies job management tenfold and enables optimum efficiency in the field.
Visualise Information to Drive Informed Business Decisions
Mobile workforce software is the ideal tool for monitoring engineer and company-wide performance. By centralising all your KPIs and job reports in one location, you can create new data-driven insights at a glance. Joblogic ensures that you can capture data at every single point of service delivery, with each interaction and status update readily available for immediate analysis. This provides field service businesses with high-quality insights that allow them to continually optimise their resources and service efficiencies.