Equipping Your Engineers with the Best Tablets

One of the best types of equipment that you can give your field service engineers is a tablet. Because of the big screen size of tablets, using complex software and managing projects becomes very convenient. They also provide connectivity to the internet and most of them run all popular applications without any fuss. 

But with so many options out there in the market, it can get a little confusing to figure out the right tablets for your business. In this blog post, we’ll discuss what to look for when buying tablets for field service engineers and the different options you’ll have available to you.

What to Consider When Equipping Your Team with Tablets

Whenever you plan to buy engineer tablets and mobile devices, you’ll have to consider the following points.

Don’t Go Cheap

While the reason to buy these tablets is not to perform super-demanding tasks like running heavy games or video editing applications, you still need some power to foolproof your investment for a few years. Buying the cheapest tablet available might seem like a good idea but it’ll end up causing your engineers more frustration. Opting for a reliable brand like Apple, Samsung or Lenovo will mean you’ll get a good quality product as well as reliable support.

Find a Balance 

Getting rugged tablets for engineers is always a good idea, because of the nature of the work. There are tablets like the Getac ZX70 that offer a solid casing that can withstand most of the day-to-day impacts. However, you can also opt for high-end tablets like the Apple iPad Pro or the popular Android based Samsung Galaxy Tab S7 Series with durable, shock-resistant cases available online. We recommend looking for a balance between performance and durability, and additional cases for your tablets are almost always a good idea.

Insurance is a Must

When buying tablets for field service engineers, it’s important to purchase them with a warranty. No matter how rugged and durable the devices are, there’s still the possibility of accidents and damage. Most new devices come with at least one year’s warranty (usually extendable). We recommend having insurance for the engineer tablets and mobile devices to protect you in the event of a theft. Having a warranty and insurance will give you that extra peace of mind.

Bring Your Own Device

Some field service businesses also have the Bring Your Own Device (BYOD) policy, in which the engineers can have the field service management software installed on their personal tablets. This is sometimes preferred by the engineers because they’re more comfortable with using their own tablets and it also means lower costs for the business. You can read more about it in the blog post on the Joblogic mobile app. 

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Equipping Your Engineers with the Best Field Service App

Joblogic’s purpose-built mobile app works seamlessly on tablets. Connect your field staff to the back office without any issues and provide your engineers the visibility they need to deliver good quality work with maximum efficiency. We worked with business owners like yourself in developing and improving our field service management software. With Joblogic, we aim to:

• Maximise your management team’s output by centralising all of your data and business processes.
• Equip field staff with a world-class mobile app that works fully offline.
• Give your customers access to a real-time portal with job progress and status updates.