Lorne Stewart’s £75m ambition is powered by Joblogic

Before implementing Joblogic, Lorne Stewart faced challenges with fragmented manual workflows that slowed down reporting and limited operational transparency. As their service delivery grew more complex, they needed a flexible, cloud-based platform to provide real-time insights and ensure robust compliance across their nationwide operations.

Company heritage

120+ yrs

Revenue Target

£75m

Paper free operation

95%

The story in brief

Lorne Stewart Facilities Services, part of the long-established Lorne Stewart Group, delivers mechanical and electrical services to organisations across the UK. Supporting local authorities, NHS trusts, educational institutions and blue light services, the business operates in demanding environments where compliance, responsiveness and operational visibility are critical. Each contract requires careful coordination between field engineers, contract managers and support teams to ensure consistent, high-quality delivery.

With a heritage spanning more than 120 years and a strong reputation for dependable facilities management, the company has built lasting client relationships based on trust and technical expertise. However, as operations expanded and contracts became more geographically dispersed, managing day-to-day activity through a legacy in-house system became increasingly challenging. Limited visibility and manual processes began to restrict efficiency and make real-time oversight more difficult.

To support continued growth and modernise its operations, Lorne Stewart set out to simplify workflows, reduce paperwork and strengthen communication between engineers and office teams. The goal was clear: create a more connected, transparent and scalable way of working. That is when they turned to Joblogic to help drive their digital transformation.

Their Challenge

Back in 2019, the team at Lorne Stewart Facilities decided to move away from their in-house CAFM system. After reviewing several platforms, they found that Joblogic ticked all the right boxes.

How Joblogic helped

It offered a mobile app that engineers could use straight away without needing extra hardware, and a clear, easy-to-use interface for the back-office team. Just as importantly, Joblogic had a customer portal, which meant clients could access real-time updates and historical job data themselves.

The outcome

Lorne Stewart’s adoption of Joblogic has driven organisation-wide improvements, delivering significant gains in operational efficiency.

Why Lorne Stewart chose Joblogic

To support continued growth and deliver the high-quality service clients expect, Parr identified several critical priorities for a new solution:

An intuitive, easy-to-use interface

An intuitive, easy-to-use interface to streamline daily operations

Advanced reporting and PPM scheduling

Advanced reporting and PPM scheduling capabilities to manage complex multi-site portfolios

Real-time visibility and data accuracy

Real-time visibility and data accuracy to support decision-making and compliance

Flexibility

Flexibility to customise workflows and documents, adding a professional touch for clients

Challenge & Opportunity

Challenge

Lorne Stewart Facilities Services was operating on an ageing in-house CAFM system that struggled to support a growing, geographically dispersed FM operation.

The in-house system was not modern or flexible enough to support complex national contracts

Heavy reliance on paperwork slowed maintenance workflows and engineer reporting

Limited real-time communication between helpdesk and mobile engineers reduced efficiency

Clients increasingly expected greater visibility and self-service access to job data

Ongoing skills shortages meant the business had to “do more with less”

Opportunity

Adopt a modern, mobile-first service management platform to reduce paperwork, improve visibility, and support growth without increasing headcount.

Digitise maintenance workflows to move toward a paper-free operation

Improve planning and automation for reactive and planned maintenance

Strengthen communication with mobile engineers through a single connected system

Give clients direct access to job progress, history, and reporting via a customer portal

Build a scalable platform capable of supporting growth from £50M to £75M revenue

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

The Joblogic features Lorne Stewart uses most

Joblogic is now central to Lorne Stewart’s daily operations, simplifying workflows across the business and creating new opportunities for expansion.

Mobile Engineer App

Engineers capture notes, photos, certificates, and job updates directly on-site, which sync automatically with the office. This cuts out paperwork and speeds up admin.

Job Tracking and Planner

Real-time job status updates keep everyone aligned. The planning tool helps the team allocate and reassign work quickly and efficiently.

Customer Portal

Clients can log in to view live job updates, historical records and documentation, improving transparency and reducing the need for follow-ups.

Automation Tools

Tasks like expense logging, certificate uploads, and data validation are increasingly automated, saving time and reducing manual input.

Asset Management

Engineers update asset data in real time, helping with compliance, planning and accurate record keeping.

OUTCOME & IMPACT

What Joblogic has done for Lorne Stewart

Lorne Stewart’s adoption of Joblogic has driven organisation-wide improvements, delivering significant gains in operational efficiency.

A big step towards a paper-free operation: Since moving to Joblogic, the business has cut out almost all of its paper use for maintenance tasks. Engineers now capture everything digitally, from certificates to expenses.

Better visibility and smoother workflows: Joblogic has helped the team mobilise contracts more efficiently across the UK. The full job journey, from a call into the helpdesk to job completion on-site, is tracked in one place.

Smarter planning to support growth: The company is aiming to grow its revenue from £50 million to £75 million over the next three years. Joblogic is seen as a key part of that journey.

“We need to do more with less. Better planning and automation are critical, and Joblogic helps us manage that day-to-day.”

With Joblogic’s support, Lorne Stewart is well-positioned to meet today’s challenges while preparing for tomorrow’s opportunities.

Name *

Subname

Work Email *

No spam. Your information will never be sold or shared.

Company Name *

How can we help?

Please complete this required field.

Ready to streamline your operations and grow smarter?

Fill out the form and let’s explore how Joblogic can transform your field service management.

Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

Book a Demo

Lorne Stewart’s £75m ambition is powered by Joblogic

The story in brief

Why Lorne Stewart chose Joblogic

Challenge & Opportunity

The project timeline

Our Approach

“It’s not just about what the system can do now, but what it can help us do in the future. That gives us real confidence”

Mark Sutcliffe