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The story in brief
Lorne Stewart Facilities Services, part of the long-established Lorne Stewart Group, delivers mechanical and electrical services across the UK. Their clients include local authorities, NHS trusts, educational institutions, and blue light services, among others.
With a rich history going back over 120 years and a strong reputation for reliable facilities management, the company found itself facing a common challenge. As operations became more complex and geographically spread out, managing everything efficiently with their old in-house system became harder.
They needed to simplify their processes, reduce paperwork and connect field engineers with the office more effectively. That’s when they turned to Joblogic.
Back in 2019, the team at Lorne Stewart Facilities decided to move away from their in-house CAFM system. After reviewing several platforms, they found that Joblogic ticked all the right boxes.
It offered a mobile app that engineers could use straight away without needing extra hardware, and a clear, easy-to-use interface for the back-office team. Just as importantly, Joblogic had a customer portal, which meant clients could access real-time updates and historical job data themselves.
Lorne Stewart’s adoption of Joblogic has driven organisation-wide improvements, delivering significant gains in operational efficiency.
Why Lorne Stewart chose Joblogic
To support continued growth and deliver the high-quality service clients expect, Parr identified several critical priorities for a new solution:
An intuitive, easy-to-use interface to streamline daily operations
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Advanced reporting and PPM scheduling capabilities to manage complex multi-site portfolios
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Real-time visibility and data accuracy to support decision-making and compliance
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Flexibility to customise workflows and documents, adding a professional touch for clients
Challenge & Opportunity
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NCG’s spreadsheet-based maintenance process became unmanageable, slowing visibility and collaboration across 75+ services.
All maintenance jobs were managed in a single spreadsheet, making it difficult to handle work across 75+ services.
The system became harder to maintain as more sites were added.
Tasks were tracked manually using a basic traffic-light system, leading to confusion and slow updates.
Long email chains were required for updates, resulting in poor visibility and inconsistent collaboration.
Departments and external contractors struggled to work together efficiently due to slow and fragmented communication.
NCG needed a scalable, centralised system to streamline maintenance operations and improve real-time visibility and teamwork.
NCG needed a structured, centralised system that could scale with 75+ services.
They required real-time visibility of maintenance and compliance.
The team wanted a solution that supports live job tracking and instant reporting.
They needed a simple, easy-to-use interface suitable for colleagues with varying technical skills.
NCG aimed to improve collaboration across departments and with external contractors.
The Joblogic features Lorne Stewart uses most
Joblogic is now central to Lorne Stewart’s daily operations, simplifying workflows across the business and creating new opportunities for expansion.
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Mobile Engineer App
Engineers capture notes, photos, certificates, and job updates directly on-site, which sync automatically with the office. This cuts out paperwork and speeds up admin.
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Job Tracking and Planner
Real-time job status updates keep everyone aligned. The planning tool helps the team allocate and reassign work quickly and efficiently.
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Customer Portal
Clients can log in to view live job updates, historical records and documentation, improving transparency and reducing the need for follow-ups.
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Automation Tools
Tasks like expense logging, certificate uploads, and data validation are increasingly automated, saving time and reducing manual input.
Asset Management
Engineers update asset data in real time, helping with compliance, planning and accurate record keeping.
The project timeline
An overview of the four essential phases guiding the project from initial discovery to final delivery.
STEP
1
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Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.
STEP
2
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Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.
STEP
3
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Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.
STEP
4
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Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.
STEP
5
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Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.
Our Approach
A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.
Review processes and align technology to client needs
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Pilot, train, and roll out across the organization
Ongoing updates, feedback, and long-term growth
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Mark Sutcliffe
Chief Executive Officer
Mark Sutcliffe
Chief Executive Officer