Commercial & Residential 400 Users 440 Employees
73-year old Barlows UK Ltd. is nothing short of a veteran in the electrical maintenance industry. The family-run business provides their services to customers nationwide from small reactive jobs to the design and installation of large projects. With a head office in Cheshire, Barlows has offices up and down the country to cover the needs of their customers across the UK. Despite its expertise in electrical maintenance, Barlows also covers all aspects of property maintenance, servicing both domestic and commercial clients.
With 440 members of staff, it can be a difficult task to manage all of them. 400 of these employees use Joblogic, and the software is crucial to Barlows’ operations on a daily basis.
Joblogic has helped take our business to the next level, improving our efficiency both on-site and in our offices. Using the Joblogic Mobile App, our engineers are able to complete all jobs and forward any relevant documents directly to the back office instantly upon completion.
Business Development Manager
Barlows UK Ltd.
Why did they choose Joblogic?
Barlows has been with Joblogic since 2009, having first used the desktop-based version of the software. Since then, Barlows has enjoyed a successful 12 years using Joblogic across every aspect of their business. As soon as Joblogic’s web version became available, Business Development Manager, Oliver Hailes couldn’t wait to get started with his team.
With such a high number of employees having access to Joblogic, it was crucial that everyone understood how to use the system effectively. Oliver and his colleagues had a number of demos and training sessions with Joblogic’s experts, which helped to ensure all of their office staff were comfortable with using the system.
Oliver admits the idea of going paperless was a massive factor in choosing Joblogic. This allows the team to streamline their engineers and office staff on the same system, enabling instant communication between field staff and the back office. Job progress can be updated by engineers remotely and sent to the back office, who can then produce an invoice for the customer immediately. This has helped Barlows develop exemplary customer service and greatly reduces the chance of errors.
What has been the biggest positive change?
Oliver believes the most notable change to Barlows’ operations has been the way in which its engineers access information. Before using Joblogic’s electrical maintenance software, Barlows’ engineers were using paper job sheets, which are easy to lose and can’t be sent back to the office instantly. Now, engineers can access all information on their mobile device, allowing them to report on jobs and accept new ones while out in the field.
Which features have been most beneficial?
The software allows multiple people to log and view jobs at the same time. Oliver and his team can see the status of each job in real-time as it progresses from creation to completion. Joblogic keeps both customers and management informed on job progress and an invoice can be sent instantly upon completion.
Dynamic dashboards play an important part in the day-to-day operations of Barlows. Oliver and his team have access to an extensive custom-built reporting platform which has allowed their users to visualise company data and make informed business decisions. All important KPI’s can be analysed in real-time, including engineer productivity and job profitability.
Joblogic's mobile engineer app has given Barlows live, two-way communication between the back office and engineers. Jobs can be deployed to engineers who can update job information instantly in the field. This helps to ensure all paperwork is correctly completed and legible.
Joblogic's bespoke Mobile Forms enable Barlows’ field engineers to be compliant with all of the health and safety requirements prior to completing a task onsite. The mobile app allows forms to be custom-made using the mobile form builder, giving management the freedom to create mobile forms that are adjusted to their specific industry requirements.
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