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Representing contractors, affiliates, and associate members throughout the UK, BESA works closely with its membership to ensure they remain compliant, competitive, and prepared for the evolving demands of modern building services. Through initiatives focused on training, competence, sustainability, and digital transformation, BESA helps organisations adapt to industry changes while maintaining the highest professional standards.
Why Building Engineering Services Association (BESA) chose Joblogic?
BESA chose to partner with Joblogic primarily because it offered practical digital solutions that met the diverse needs of its members. Iain emphasises that their decision was motivated by several core factors:
Trusted long-term relationship
Joblogic has been a trusted partner for many years, offering each BESA member a free licence to introduce them effectively to digital job management. This has proved to be a strong incentive, encouraging members to engage with the platform.
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Tailored digital tools
Joblogic provides a large Marketplace with over 100 specialised apps, allowing members to pick and choose those most relevant to their specific operational requirements. This flexibility ensures each member can customise how they use Joblogic to suit their unique needs.
Challenge & Opportunity
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Challenge
NCG’s spreadsheet-based maintenance process became unmanageable, slowing visibility and collaboration across 75+ services.
All maintenance jobs were managed in a single spreadsheet, making it difficult to handle work across 75+ services.
The system became harder to maintain as more sites were added.
Tasks were tracked manually using a basic traffic-light system, leading to confusion and slow updates.
Long email chains were required for updates, resulting in poor visibility and inconsistent collaboration.
Departments and external contractors struggled to work together efficiently due to slow and fragmented communication.
Opportunity
NCG needed a scalable, centralised system to streamline maintenance operations and improve real-time visibility and teamwork.
NCG needed a structured, centralised system that could scale with 75+ services.
They required real-time visibility of maintenance and compliance.
The team wanted a solution that supports live job tracking and instant reporting.
They needed a simple, easy-to-use interface suitable for colleagues with varying technical skills.
NCG aimed to improve collaboration across departments and with external contractors.
The Joblogic features Building Engineering Services Association (BESA) uses most
If you’re a BESA member, then make sure to sign up for your free Joblogic license now!
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Bespoke app Marketplace
Joblogic’s Marketplace offers over 100 individually tailored apps that BESA members can select according to their needs. Members benefit from being able to access a range of targeted digital solutions, each specifically designed to address practical challenges and streamline operational tasks.
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Lone Worker tool
The Lone Worker tool significantly improves member safety by ensuring field staff operating in isolated or remote areas are always contactable. This gives both managers and engineers peace of mind, providing valuable support and reassurance that members are protected during challenging working conditions, no matter where they are.
The project timeline
An overview of the four essential phases guiding the project from initial discovery to final delivery.
STEP
1
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Discovery & Validation of Business Needs
Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.
STEP
2
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Solution Design & MVP Definition
Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.
STEP
3
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Pilot Testing & Feedback
Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.
STEP
4
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Full Implementation & Training
Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.
STEP
5
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Optimization & Improvement
Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.
Our Approach
A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.
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Plan & Design
Review processes and align technology to client needs
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Implement & Adopt
Pilot, train, and roll out across the organization
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Support & Improve
Ongoing updates, feedback, and long-term growth
Ian McCaskey
Managing Director
Paul Martin
Managing Director
