The story in brief

Target Refrigeration Ltd is an HVAC specialist providing refrigeration services to customers across London and the surrounding areas. As a growing business in a fast-paced, reactive industry, the company supports a range of clients with installation, maintenance, and repair services, helping ensure systems remain efficient, compliant, and fully operational.

Operating in a sector with strict regulatory requirements, Target Refrigeration must carefully manage and track its use of refrigerant gases, a process that can place significant administrative demands on both engineers and office staff. Despite these challenges, the business has continued to develop its operations, focusing on delivering reliable service while maintaining compliance with industry standards.

With a small but dedicated team, Target Refrigeration has embraced modern systems to support its day-to-day activities, enabling greater visibility across jobs, improved coordination between field engineers and the office, and more efficient handling of reactive work. This approach has helped the company streamline processes, reduce admin time, and create a strong foundation for continued growth.

Their challenge

Target Refrigeration had used other management software but needed greater functionality and detail to suit their operations. They also faced the ongoing admin burden of legally required refrigerant gas tracking, alongside the demands of reactive work.

How Joblogic helped

Joblogic provided the detail and capability the team needed, with a strong focus on F gas tracking and live engineer visibility. The platform also helped reduce admin time and improve day-to-day job control.

The outcome

Joblogic became a crucial part of daily operations for the whole business, freeing up time previously spent on admin, supporting compliance preparation, and improving visibility for reactive scheduling.

Why Target Refrigeration chose Joblogic

Modernise their outdated system

Replace outdated desktop software with a modern, cloud-based solution

Equip engineers

Equip engineers with mobile tools that required minimal training

Streamline F-Gas and asset management

Streamline F-Gas and asset management to meet REFCOM and ISO 9001 standards

Improve visibility and communication

Improve visibility and communication between field and office staff

Challenge & Opportunity

Challenge

Target Refrigeration needed more detailed job management and an easier way to handle F gas admin while keeping pace with reactive work.

Previous software lacked the right functionality

Needed more detail across job management

F gas tracking created a heavy admin burden

Reactive work needed faster visibility and control

Engineers and office needed shared, up-to-date information

Opportunity

Target Refrigeration needed one platform to reduce admin, improve reactive scheduling, and support compliance with reliable F gas tracking.

Reduce admin with one connected system

Track F gas quickly and accurately

Use live engineer visibility to support reactive dispatch

Improve job detail and consistency across the workflow

Keep office and engineers aligned with real-time updates

The Joblogic features Target Refrigeration uses most

Mobile Forms

Joblogic's bespoke Mobile Forms enable Target Refrigeration’s field engineers to be compliant with all of the health and safety requirements prior to completing a task onsite. The mobile app allows forms to be custom-made using the mobile form builder, giving management the freedom to create mobile forms that are adjusted to their specific industry requirements.

Accounts Integration

Joblogic's Account Integration has eliminated the need for accounting information to be input manually, ensuring that there are no potential miscalculations. With access to current job costing information, Target Refrigeration have eliminated the double entry of data as well as potential mistakes.

F-Gas Tracking

The F-Gas tracking module has proved to be highly beneficial. Working in partnership with Refcom, Joblogic has removed the burden of compliance administration to aid Target Refrigeration’s field engineers, managers and customers alike.

Purchase Order

Target Refrigeration has also saved time with purchase ordering by giving engineers the ability to select parts that are needed on-site from a full parts library on their mobile device. This alerts the back office that parts are required and they can instantly raise the purchase order.

Asset Management

Joblogic’s Asset Management has helped Target Refrigeration significantly in their recording and reporting. Details of each asset are now easily recorded by engineers on-site which are sent immediately to the back office and added to a fully comprehensive asset register. This ensures easy access of asset information and histories, as well as reducing the time-consuming administrative burden in the process.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Target Refrigeration

Joblogic has helped Target Refrigeration cut admin, improve reactive job control, and make compliance tracking easier.

Reduced admin time: Less time spent on paperwork and manual updates.
Improved compliance management: F gas tracking supports smoother preparation for audits such as REFCOM.
Better visibility for reactive work: Live tracking helps identify where engineers are and dispatch effectively.
More detailed job management: Stronger functionality and detail than previous systems.
Stronger day-to-day control: A consistent way to manage installation and maintenance activity.

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Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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Lesss admin and better control of reactive work at Target Refrigeration

The story in brief

Why Target Refrigeration chose Joblogic

Challenge & Opportunity

Shane Sangster