The story in brief

GEZE UK is a global leader in the design, manufacture, and servicing of automatic door systems. Founded over 160 years ago and still family-run, the company operates in 48 countries, offering innovative solutions for access and egress systems. With more than 1,200 patents, GEZE UK is recognised for technical excellence and serves industries ranging from commercial and healthcare to high-end residential.

In the UK, GEZE UK service, maintain and install a broad range of automatic, manual and industrial doors, offering service solutions beyond its own products. The business has seen consistent year-on-year growth, expanding both its sales and service operations. As customer demands increased, so did the need for better job tracking, operational efficiency, and service quality. While SAP supports its core business functions, GEZE UK needed deeper capability to manage service delivery at scale and sustain high levels of customer satisfaction.

When an unexpected IT issue disrupted operations, GEZE UK turned to Joblogic to restore stability. Within 24 hours, their service operations were fully functional again. What began as an emergency solution quickly revealed itself as a platform for future growth, equipping GEZE UK with the tools to deliver even better service at scale.

Their Challenge

As GEZE UK’s service operations scaled, one challenge stood out: managing growing volumes of jobs without compromising service quality. They needed real-time job visibility, faster planning, and better communication with both engineers and customers. Their existing SAP system supported broader business functions but did not offer the day-to-day service management tools required for a high-volume, customer-centric operation.

How Joblogic helped

When an unexpected IT issue disrupted their systems, GEZE UK faced a critical test of business continuity. They turned to Joblogic not just for recovery, but for the opportunity to rethink how they delivered service at scale. Geze had already been exploring Joblogic before the IT issue occurred. The disruption simply sped up the process, allowing the team to move straight to go-live. With the groundwork already in place, the transition was quick and confident.

The outcome

Since the emergency integration of Joblogic, GEZE UK has seen major improvements across job management, customer communication, and operational efficiency.

Why GEZE UK chose Joblogic

Following the success of the rapid deployment, GEZE UK identified several key priorities that Joblogic helped address:

Real-time

Real-time job planning and status visibility

Automated notifications

Automated notifications to customers on engineer activities

Simplified reporting

Simplified reporting through intuitive dashboards

Flexibility

Flexibility to integrate with SAP and existing workflows.

Challenge & Opportunity

Challenge

GEZE UK’s SAP-led service operation lacked real-time scheduling and visibility, making high-volume job management and SLA control increasingly difficult as the business scaled.

Service scheduling and job tracking were not designed for day-to-day, high-volume field operations

Limited real-time visibility made it harder to prioritise SLA-critical jobs and respond quickly.

Customer updates relied on manual processes, increasing admin effort and inconsistency.

Engineers and back-office teams had limited shared visibility of live job status.

A sudden IT issue exposed the lack of a resilient, dedicated service management layer.

Opportunity

GEZE UK needed a dedicated, scalable service management platform to restore operational resilience and support real-time planning and communication.

Introduce live job scheduling and SLA visibility without replacing SAP.

Enable engineers to receive, complete, and submit jobs digitally in the field.

Automate customer notifications to improve transparency and reduce back-and-forth.

Centralise service data to improve coordination between engineers, planners, and subcontractors.

Create a resilient service layer that could support growth and business continuity.

The Joblogic features GEZE UK uses most

GEZE UK has adopted several Joblogic features into its service operations, helping both engineers and office staff work more efficiently and maintain high service standards.

Automated notifications

With automated notifications, customers receive real-time updates on engineer activities. This has helped reduce no-access instances and improved customer communication without adding to the administrative workload.

Dashboards and reporting

Joblogic’s dashboards provide clear, up-to-date reporting on job status, SLA performance, and resource allocation. GEZE UK’s managers can track progress quickly and identify areas for improvement without manual reporting processes.

Mobile app for engineers

The mobile app gives engineers instant access to job details, asset information, and templates while on-site. Engineers have found the system intuitive, saving them time on paperwork and allowing faster job completion.

Automated job sheets

GEZE UK also benefits from seamless integration with subcontractors already using Joblogic, streamlining the collaboration process and ensuring consistent service standards across all jobs.

Subcontractor integration

GEZE UK also benefits from seamless integration with subcontractors already using Joblogic, streamlining the collaboration process and ensuring consistent service standards across all jobs.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for GEZE UK

Since the emergency integration of Joblogic, GEZE UK has seen major improvements across job management, customer communication, and operational efficiency.

24-hour recovery: GEZE UK was fully operational within 24 hours, with all engineers, sites, and assets onboarded, ensuring minimal disruption to service delivery.

Streamlined planning and scheduling: The planning board gives the service team real-time visibility of job status and SLA priorities, enabling better job allocation and faster turnaround times.

Improved customer communication: Automated notifications keep customers informed of engineer activity, reducing missed appointments and improving first-time access rates.

Faster reporting and insights: Dashboards provide instant access to job progress and SLA compliance metrics, helping management make data-driven decisions quickly.

Reduced administrative workload: Automated job sheet generation and simplified back-office workflows with direct API links to GEZE SAP systems have freed up valuable time for the support team.

Enhanced engineer experience: Engineers benefit from an intuitive mobile app that allows them to access job details, asset histories, and complete paperwork on-site, improving efficiency.

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Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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Turning crisis into opportunity: GEZE UK’s 24-hour recovery with Joblogic

The story in brief

Why GEZE UK chose Joblogic

Challenge & Opportunity

“The highlight was that Joblogic got us up and running within 24 hours. For a business of our size, that was absolutely critical.”

Adam Presdee