WDC Service Solution
Commercial 10 Users 22 Employees
Based in Birmingham, WDC Service Solutions Ltd. are a leading company in the automatic door industry. They specialise mainly in the manufacturing and installation of automatic door systems, shop fronts and associated equipment. Established in 2011, WDC offers a 24-hour, 7-days-a-week service, nationwide, from offices in Birmingham, Brentwood and Wellingborough.
Currently, 10 of WDC’s 22 staff are using Joblogic’s automatic door installer software, a figure the company will look to increase in the near future. With nearly half of the workforce already in possession of a user license, the software is quickly becoming an integral part of WDC’s day to day operations.
Since implementing Joblogic into our business we have seen a mass reduction in paperwork (around 80%). Gone are the days where we are searching for signed worksheets or asset information. With easy to extract reports and user-friendly dashboards, the system is already saving us time and money.
WDC Service Solutions Ltd.
Why did they choose Joblogic?
WDC has been using Joblogic for just two months, having only used in-house software prior to this. Managing Director Paul Campbell wanted a system that could facilitate growth as well as reduce the excessive amount of paperwork. After trying out a number of different software systems, Paul and his team found Joblogic, which seemed to best suit their needs. Paul arranged a live demo with one of our experts and came away with a comprehensive understanding of Joblogic’s features and capabilities.
Paul noted that Joblogic’s dynamic dashboard was one of the most attractive features, which he found easy to use and was impressed with the high amount of data it could capture. He also pinpointed the mobile engineer app as a feature his team had been missing and was excited to include this and many more features into his daily operations.
What has been the biggest positive change?
Even in the short time WDC has been using Joblogic, Paul has already identified several areas in which money can be saved. The biggest change, however, has been the increase in resource efficiency. Since implementation, Paul has seen the time spent collecting data cut drastically. His team can report on everything they require at the click of a button, which can all be accessed on the same platform from any location on any device.
Which features have been most beneficial?
Joblogic's mobile engineer app has given WDC live, two-way communication between the back office and engineers. Jobs can be deployed to engineers who can update job information instantly in the field. This helps to ensure all paperwork is correctly completed and legible.
The Scheduling functionality of Joblogic has aided WDC in promptly identifying and assigning the most suitable engineer to each job with our impressive drag and drop feature. This lowers the risk of any task being missed, or an engineer arriving late due to travelling long distances.
Joblogic’s Asset Management has helped WDC significantly in its recording and reporting. Details of each asset can be easily recorded by engineers on-site which are then sent to the back-office and added to a fully comprehensive asset register. This gives management easy access to asset information and histories, as well as reducing the time-consuming administrative burden in the process.
Dynamic dashboards have played a major role in the rapid growth of WDC. Paul and his team have access to an extensive custom-built reporting platform which has allowed their users to visualise company data and make informed business decisions. All important KPIs can be analysed in real-time, including engineer productivity, job profitability and highest value customers.
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