The story in brief

WDC Service Solutions Ltd is a Birmingham-based automatic door specialist, focused on the manufacture and installation of automatic door systems, shop fronts, and associated equipment. Established in 2011, the company has grown into a leading name within the automatic door industry, delivering reliable and compliant solutions to customers across the UK.

Operating from offices in Birmingham, Brentwood, and Wellingborough, WDC provides a 24-hour, 7-days-a-week nationwide service, supporting clients with both planned installations and reactive maintenance. Working in a fast-moving environment, the business must ensure rapid response times while maintaining high standards of safety, compliance, and workmanship.

With a growing team and increasing workload, WDC has continued to invest in its operations and systems to improve efficiency and service delivery. By adopting Joblogic, the company has been able to streamline job management, reduce paperwork, and improve communication between office staff and engineers, helping to support ongoing growth and day-to-day performance.

Their challenge

WDC had only used in-house software and wanted a system that could support growth while reducing the excessive paperwork involved in day-to-day operations.

How Joblogic helped

Joblogic introduced a single platform with dashboards, mobile working, scheduling, and asset management. This helped WDC improve two-way communication between office and engineers, speed up data collection, and make reporting quicker and easier.

The outcome

WDC reduced paperwork by around 80 percent, improved resource efficiency, and cut the time spent collecting and reporting on data. Job information and reporting can be accessed from one platform on any device.

Why WDC Service Solution chose Joblogic

Modernise their outdated system

Replace outdated desktop software with a modern, cloud-based solution

Equip engineers

Equip engineers with mobile tools that required minimal training

Streamline F-Gas and asset management

Streamline F-Gas and asset management to meet REFCOM and ISO 9001 standards

Improve visibility and communication

Improve visibility and communication between field and office staff

Challenge & Opportunity

Challenge

WDC’s in-house approach created heavy paperwork and slowed reporting, making it harder to support growth and keep job information accessible.

Excess paperwork across day-to-day operations

Time spent chasing signed worksheets and job info

Limited mobile capability for engineers

Slower data collection and reporting

Needed a system built to support growth

Opportunity

WDC needed one platform to reduce paperwork, improve scheduling and communication, and make reporting and asset records easy to manage.

Replace paperwork with digital job capture

Enable mobile updates from engineers in the field

Improve scheduling with drag and drop allocation

Use dashboards to extract reports quickl

Record assets on site and build a complete asset register

The Joblogic features WDC Service Solution uses most

Mobile Engineer App

Joblogic's mobile engineer app has given WDC live, two-way communication between the back office and engineers. Jobs can be deployed to engineers who can update job information instantly in the field. This helps to ensure all paperwork is correctly completed and legible.

Job Scheduling

The software allows multiple people to log and view jobs at the same time. Yasir and his team can see the status of each job in real-time as it progresses from creation to completion. Joblogic keeps both customers and management informed on job progress and an invoice can be sent instantly upon completion.

Asset Management

Joblogic’s Asset Management has helped WDC significantly in its recording and reporting. Details of each asset can be easily recorded by engineers on-site which are then sent to the back-office and added to a fully comprehensive asset register. This gives management easy access to asset information and histories, as well as reducing the time-consuming administrative burden in the process.

Dynamic Reporting Dashboards

Dynamic dashboards have played a major role in the rapid growth of WDC. Paul and his team have access to an extensive custom-built reporting platform which has allowed their users to visualise company data and make informed business decisions. All important KPIs can be analysed in real-time, including engineer productivity, job profitability and highest value customers.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for WDC Service Solution

Joblogic has helped WDC reduce admin, improve coordination, and keep job and asset information easy to access across the business.

Reduced paperwork: Less time spent chasing signed worksheets and asset information.
Improved field and office communication: Two-way updates between engineers and the back office.
Improved resource efficiency: Faster data collection and clearer oversight.
Faster reporting: Reports and dashboards make it easier to extract the data they need.
Smarter scheduling: Drag and drop scheduling helps assign the right engineer and reduce missed tasks.
Stronger asset records: Engineers capture asset details on site to build a complete asset register and history.

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Fill out the form and let’s explore how Joblogic can transform your field service management.

Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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Cutting paperwork and improving resource efficiency at WDC Service Solution

The story in brief

Why WDC Service Solution chose Joblogic

Challenge & Opportunity

“Since implementing Joblogic into our business we have seen a mass reduction in paperwork (around 80%). Gone are the days where we are searching for signed worksheets or asset information. With easy to extract reports and user-friendly dashboards, the system is already saving us time and money.”

Paul Campbell