Quick Job Logging
Using our user friendly interface your service desk team can log jobs in seconds. It's really easy to find customers using wildcard searches. So even if you only have a part of their name or postcode the system will find it instantly. If the customer is brand new you can simply create them as you're logging the job. Joblogic uses Google Places integration giving you the world's largest address database. This ensures that your data is consistent and saves valuable time on the phone. Service desk staff can categorise jobs using tags so that you can report on different types of work. Priorities can be set against jobs to make sure that you attend to the most urgent ones first. This includes a traffic light system to highlight jobs in jeopardy of missing a target response. Your team can add attachments, notes and order numbers to jobs giving you everything you need to replace manual systems.