The story in brief

Turnkey Instruments Ltd designs and manufactures industrial and scientific instrumentation, supplying a wide range of industries with reliable, high-quality equipment. Founded in 1990 and based in Northwich, the business has grown steadily from a single product and employee into an established manufacturer with a diverse product portfolio and a skilled in-house team.

Over the years, Turnkey has built a strong reputation for producing accurate, user-friendly instrumentation, ranging from heavy vehicle brake testers to advanced air quality monitoring equipment. Its solutions are used across sectors such as mining, quarrying, rail, and regulatory services, reflecting the company’s ability to meet the demands of both industrial and scientific environments.

With continued investment in product development and operational growth, Turnkey Instruments has expanded both its capabilities and customer base, positioning itself as a trusted provider of specialist instrumentation while maintaining a focus on quality, innovation, and dependable service.

Their Challenge

As Turnkey’s customer base and the volume of products going out and coming back in grew, their paper-based organisation could not keep up. It became difficult to track activity and keep everyone aligned.

How Joblogic helped

Joblogic gave Turnkey a single system to manage work and keep teams updated at the same time, with real-time updates connecting office and engineers through the mobile app.

The outcome

Turnkey improved day-to-day organisation and visibility, helping them manage higher volumes without feeling overwhelmed and supporting continued growth.

Why Turnkey Instruments chose Joblogic

Modernise their outdated system

Replace outdated desktop software with a modern, cloud-based solution

Equip engineers

Equip engineers with mobile tools that required minimal training

Streamline F-Gas and asset management

Streamline F-Gas and asset management to meet REFCOM and ISO 9001 standards

Improve visibility and communication

Improve visibility and communication between field and office staff

Challenge & Opportunity

Challenge

Turnkey’s growing job and product volumes outgrew paper-based tracking, making it harder to stay organised and keep everyone aligned.

Paper-based processes could not keep up

Limited visibility of work in progress

Updates were inconsistent across teams

Harder to coordinate office and engineers

Growth increased complexity and admin

Opportunity

Turnkey needed one system to track jobs end to end and share real-time updates across the business as they grew.

Centralise job tracking in one place

Improve visibility of job status and progress

Enable real-time updates via mobile

Keep office and field teams aligned

Reduce admin and support growth

The Joblogic features Turnkey Instruments uses most

Job Tracking

Turnkey can effectively track every job from start to finish with continuous feedback from both engineers and customers. This enables them to provide the best service for their customers.

Mobile Engineer App

Joblogic has helped Turnkey to connect their office team with their field workforce, enabling real-time updates and interconnectivity. Job sheets, notes, site photos, mobile forms and more can be easily sent and received on the mobile app.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Turnkey Instruments

Joblogic has helped Turnkey bring control and clarity to job management by making tracking and updates consistent across the business.

End-to-end job tracking: Track every job from start to finish with ongoing updates.
Real-time updates for everyone: Keep teams aligned with simultaneous updates across the system.
Better office-to-field connection: Mobile app links engineers and office staff with shared job info.
Richer job detail in one place: Share job sheets, notes, photos, and forms through the app.
Customer visibility and feedback loop: Support continuous feedback between engineers and customers during job progress.

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Fill out the form and let’s explore how Joblogic can transform your field service management.

Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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Bringing clearer job control to Turnkey with Joblogic

The story in brief

Why Turnkey Instruments chose Joblogic

Challenge & Opportunity

“Joblogic has allowed us to stem this workflow into a manageable global system allowing us to continually grow without ever becoming overwhelmed.”

Paul Moloney