The story in brief

The Tex Services Group Limited delivers fabric, reactive, planned, and project-based maintenance across a broad client portfolio. With over 90% of specialist trades in-house and a 24-hour helpdesk handling high job volumes, the company supports both local and national estates.

Their integrated approach allows them to respond quickly to client needs while maintaining consistent service standards across multiple sites. As the business continues to grow, having clear visibility over jobs, teams and project progress has become increasingly important.

To streamline operations, centralise project documentation, and improve job visibility, Tex Services adopted Joblogic. Operations Director Matt Walker is overseeing the rollout and has shared how the system is already strengthening project delivery and improving coordination across teams. The platform is helping the business build a more scalable and structured way of managing its growing workload.

Their Challenge

With growing demand across both their reactive and project-based workstreams, Tex Services needed a platform that could unify operations, improve control, and scale with their business. Joblogic stood out by addressing several critical challenges

How Joblogic helped

“Instead of jumping between systems or chasing paperwork, we’re starting to log tender documents directly into Joblogic. Everything’s in one place now.” Tex-Primary-Plain- Matt Walker, Operations Director

The outcome

Since adopting Joblogic, Tex Services has made solid early progress in bringing greater structure and visibility to its project workflows

Why The Tex Services Group Limited chose Joblogic

Joblogic stood out by addressing several critical challenges, including:

Fragmented documentation

Tender packs and project files arrived through various channels, making it difficult to manage approvals and maintain version control. Joblogic’s centralised document repository provided a single source of truth.

Limited operational visibility

Managers and helpdesk staff had no shared view of job progress, relying instead on email chains and ad hoc updates. The promise of real-time dashboards and live tracking offered a way to keep everyone aligned.

Inconsistent project mobilisation

New projects often stalled at the setup stage due to manual handovers and unclear processes. Joblogic’s structured job setup tools ensured smoother transitions from tender approval to site execution.

Systems that couldn’t scale

As project volumes and complexity increased, Tex Services needed technology with the flexibility to grow alongside their operations. Joblogic’s modular design and clear product roadmap gave them that long-term confidence.

Challenge & Opportunity

Challenge

Before adopting Joblogic, managing jobs and communication across a growing maintenance operation became increasingly difficult.

Job information was fragmented across paper, emails and systems

Slow communication between engineers, office teams and clients

Manual job updates delayed reporting and invoicing

High admin workload to track times, costs and job history

Scale operations confidently without increasing admin headcount

Opportunity

Tex Services needed a scalable, centralised system to support continued growth and improve operational efficiency.

Implement a single, centralised system for all maintenance work.

Gain real-time visibility of jobs, engineers and job history.

Capture site updates instantly with photos, notes and times.

Reduce admin effort through automated tracking and reporting.

Scale operations confidently without increasing admin headcount.

The Joblogic features The Tex Services Group Limited uses most

Tex Services have focused their early use of Joblogic on job tracking and document control, and they’ve already embedded several key features into their day-to-day operations:

Schedule of Rates (SOR)

Tex Services applies client-specific pricing structures using Joblogic’s Schedule of Rates feature. They streamline invoicing, reduce manual input, and ensure every bill aligns with contractual terms.

Mobile Forms

Engineers complete mandatory forms on-site through the Joblogic app. They capture accurate data in real time, eliminate paperwork delays, and support faster approval workflows.

Job Tracking

The team tracks job progress and engineer locations live with Joblogic’s Job Tracking feature. They improve response times for reactive work and stay on top of SLA performance.

Company Documents

Staff upload and access tender documentation and project files via the Company Documents area. This keeps everyone aligned and ensures they meet compliance requirements.

Subcontractor Portal

Tex Services assigns work and receives progress updates from third-party engineers through Joblogic’s Subcontractor Portal. They maintain oversight, reduce delays, and keep project delivery on track.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for The Tex Services Group Limited

Since adopting Joblogic, Tex Services has made solid early progress in bringing greater structure and visibility to its project workflows. The most noticeable improvements so far include:

Centralised control of tender documents: The team uploaded authorised project files directly into Joblogic, which eliminated duplication and improved access for all stakeholders.

Improved visibility across the business: Staff used live dashboards to monitor active jobs, access documentation, and track engineer allocations. This reduced the time they previously spent chasing updates across different systems.

Structured project mobilisation: Managers replaced fragmented handovers and email trails with a consistent process for setting up new jobs. This helped them mobilise projects more quickly and with greater accuracy.

Faster access for helpdesk teams: The 24-hour helpdesk gained quicker visibility of job and engineer data, enabling them to respond more effectively to reactive calls without relying on manual updates.

Reduced reliance on disconnected systems: By managing job data and documentation in one platform, Tex Services simplified internal processes and improved collaboration between teams.

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Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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Tex Services Runs 90% In-House. Joblogic Keeps It Running Smoothly.

The story in brief

Why The Tex Services Group Limited chose Joblogic

Challenge & Opportunity

“Instead of jumping between systems or chasing paperwork, we’re starting to log tender documents directly into Joblogic. Everything’s in one place now.”

Matt Walker