The story in brief

National Care Group is one of the UK’s leading adult social care providers, supporting people with learning disabilities, mental health needs, acquired brain injury and autistic people.

Trust sits at the heart of NCG’s mission, helping to shape every interaction, decision, and service the organisation delivers.

With more than 75 residential and supported living services across England and Wales, NCG supports people to grow their independence and reach their full potential.

Driven by its core values of Passion, Empowerment, Respect, and Collaboration, NCG fosters inclusive environments where both the people it supports and colleagues can thrive.

By placing people at the centre of everything it does, NCG continues to create safe, supportive environments where individuals can live fulfilling lives. Its commitment to high-quality care and continuous improvement helps ensure services remain responsive, compassionate, and focused on empowering every person it supports.

Their challenge

A single spreadsheet once housed every maintenance job at NCG, from reactive repairs and planned preventative maintenance (PPM) to remedial works and compliance checks. For a growing organisation managing more than 75 services, it quickly became a challenge.

How Joblogic helped

As more sites were added, the system became harder to maintain. Tasks were tracked with a basic traffic-light system, updates were handled through long email chains, and the team struggled to get a clear view of what was happening in real time. Collaboration across departments and with external contractors was slow and inconsistent.

The outcome

Embedding Joblogic into their workflow has improved how NCG’s Facilities and Compliance team manages maintenance across 75 services. The platform replaces spreadsheet-based tracking with real-time visibility and easier collaboration.

Why National Care Group chose Joblogic

See how Joblogic transforms field service management into a faster, smarter, and more scalable operation.

Centralised Data Across 75 Services

Maintenance and compliance data centralised across 75 services.

Dramatically Improved Search/Export Speed

Job searches and exports reduced from one hour to one minute.

Instant, Cross-Site Visibility

Real-time visibility for multiple users across all sites.

Challenge & Opportunity

Challenge

NCG’s spreadsheet-based maintenance process became unmanageable, slowing visibility and collaboration across 75+ services.

All maintenance jobs were managed in a single spreadsheet, making it difficult to handle work across 75+ services.

The system became harder to maintain as more sites were added.

Tasks were tracked manually using a basic traffic-light system, leading to confusion and slow updates.

Long email chains were required for updates, resulting in poor visibility and inconsistent collaboration.

Departments and external contractors struggled to work together efficiently due to slow and fragmented communication.

Opportunity

NCG needed a scalable, centralised system to streamline maintenance operations and improve real-time visibility and teamwork.

NCG needed a structured, centralised system that could scale with 75+ services.

They required real-time visibility of maintenance and compliance.

The team wanted a solution that supports live job tracking and instant reporting.

They needed a simple, easy-to-use interface suitable for colleagues with varying technical skills.

NCG aimed to improve collaboration across departments and with external contractors.

The Joblogic features National Care Group uses most

Joblogic plays a central role in how NCG manages its nationwide maintenance operations. The Facilities and Compliance team uses several key features every day to stay connected, informed, and efficient.

Job management

Every reactive repair, PPM, and remedial task is logged, assigned, and tracked within Joblogic, giving the team a complete overview of ongoing and completed work.

Search and filters

Advanced filters make it easy to locate historical job data in seconds, helping the team quickly prepare reports or respond to compliance requests.

Data exports

The ability to download data instantly allows the team to share updates with senior management or external partners without delay.

Multi-user access

Several users can view and update live data at once, keeping information accurate and reducing duplication.

User-friendly design

Joblogic’s simplicity means everyone, regardless of technical experience, can navigate the system with confidence.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for National Care Group

Here’s what’s changed:

Centralised data: All job information is in one place instead of scattered across documents and spreadsheets.
Real-time, multi-user visibility: Multiple users can view and update the same live data at once.
Faster access to history: What once took 60 minutes now takes 60 seconds. With Joblogic’s powerful filters, the team can find past jobs and download data for audits or reporting in seconds.
Simple to use: Even colleagues who aren’t very technical can navigate, upload, and download confidently.
More consistent ways of working: Extending Joblogic to others helps everyone look at the same information in the same way.

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Ready to streamline your operations and grow smarter?

Fill out the form and let’s explore how Joblogic can transform your field service management.

Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

Book a Demo

From 60 minutes to 60 seconds: National Care Group gains instant oversight with Joblogic

The story in brief

Why National Care Group chose Joblogic

Challenge & Opportunity

“Joblogic allows us to have all of our data, which used to be spread across documents and spreadsheets, in one place,” says Charlotte. “It’s simple to use, it’s live, and it works exactly how we need it to.”

Charlotte Cox