The story in brief

Capital Belting Ltd is a Hertfordshire-based industrial automation business specialising in the maintenance and installation of conveyor belt systems. Founded in 2016, the company has quickly established itself as a reliable provider within the sector, supporting a wide range of industries that depend on efficient material handling and production processes.

Operating in a fast-paced and often critical environment, Capital Belting offers a 24-hour callout service to ensure minimal disruption for its customers. Its team works across the UK, delivering both reactive repairs and planned maintenance, helping clients keep operations running smoothly and avoid costly downtime.

As the business has grown, it has expanded its reach beyond the UK into Europe, reflecting increasing demand for its services. With a focus on responsiveness, technical expertise, and service quality, Capital Belting continues to strengthen its position as a trusted partner in industrial automation and conveyor system support.

Their Challenge

As the business grew, Capital Belting needed a more reliable way to reduce paperwork, keep job records organised, and keep engineers and the back office aligned while working across customer sites.

How Joblogic helped

Joblogic provided mobile working for engineers, two-way communication with the office, and the ability to complete job paperwork electronically on site. Reporting dashboards and job tracking improved visibility of KPIs and live job status.

The outcome

Capital Belting reduced the need for physical paperwork, saved time day to day, and helped engineers complete more jobs. Automation also reduced the risk of missing or misplacing important documents.

Why Capital Belting chose Joblogic

See how Joblogic transforms field service management into a faster, smarter, and more scalable operation.

Centralized Data Across 75 Services

Maintenance and compliance data centralised across 75 services.

Dramatically Improved Search/Export Speed

Job searches and exports reduced from one hour to one minute.

Instant, Cross-Site Visibility

Real-time visibility for multiple users across all sites.

Challenge & Opportunity

Challenge

As Capital Belting grew, they needed to cut paperwork and improve visibility so engineers and the office could stay aligned across busy, site-based work.

Heavy reliance on physical paperwork

Job records needed to be easier to store and find

Engineers needed on-site access to forms and job info

Back office needed faster updates on progress

Limited real-time view of job status and KPIs

Opportunity

Capital Belting needed one system to digitise paperwork, enable mobile updates, and track jobs and KPIs in real time.

Store visual and written job records digitally

Complete forms electronically on site

Enable two-way communication between engineers and office

Track job progress live from creation to completion

Use dashboards for real-time KPI visibility and decision-making

The Joblogic features Capital Belting uses most

Mobile Engineer App

Joblogic's mobile engineer app has given Capital Belting live, two-way communication between the back office and engineers. Jobs can be deployed to engineers who can update job information instantly in the field. This helps to ensure all paperwork is correctly completed and legible.

Dynamic Reporting Dashboards

Dynamic dashboards have played a major role in the rapid growth of Capital Belting. Richard and his team have access to an extensive custom-built reporting platform which has allowed their users to visualise company data and make informed business decisions. All important KPI’s can be analysed in real-time, including engineer productivity, job profitability and highest value customers.

Job Tracking

The software allows multiple people to log and view jobs at the same time. Richard and his team can see the status of each job in real-time as it progresses from creation to completion. Joblogic keeps both customers and management informed on job progress and an invoice can be sent instantly on completion.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Capital Belting

Joblogic has helped Capital Belting improve productivity and control by keeping job information digital, visible, and easy to share.

Reduced paperwork: Visual and written job records are stored in the system, cutting physical paperwork.
Improved engineer productivity: Engineers can complete more jobs on a daily basis.
Two-way field and office updates: Engineers update job information instantly and the office stays informed.
Mobile forms on site: Engineers can complete required forms electronically before customer site visits.
Live job tracking: Job status is visible in real time from creation to completion, with invoices sent instantly on completion.
Clearer performance insight: Dashboards support real-time KPI visibility, including productivity and job profitability.
Lower risk and cost: Automated tasks reduce costs and reduce the risk of losing important documents.

Name *

Subname

Work Email *

No spam. Your information will never be sold or shared.

Company Name *

How can we help?

Please complete this required field.

Ready to streamline your operations and grow smarter?

Fill out the form and let’s explore how Joblogic can transform your field service management.

Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

Book a Demo

More jobs completed each day with less paperwork at Capital Belting

The story in brief

Why Capital Belting chose Joblogic

Challenge & Opportunity

“Joblogic has been a huge time-saver for us by allowing us to schedule and allocate jobs straight out to our engineers in the field. This has helped us to significantly reduce running costs on a daily basis.”

Richard McKay