The story in brief

Mouldex Ltd is a leading environmental solutions provider specialising in tackling mould, condensation, ventilation issues, and hazardous radon gas. Founded in 2018 by industry expert Andrew Cowlin, the company quickly made its mark by delivering effective, long-lasting improvements to environments in homes across the UK.

Driven by ambitious growth, Mouldex rapidly expanded from small start-up to a workforce of over 100 employees by 2025. While this growth presented exciting opportunities, it also brought significant operational challenges.

Previously reliant on manual processes involving paper-based systems and spreadsheets, Mouldex faced bottlenecks in job scheduling, tracking, and timely invoicing, creating inefficiencies that risked impacting their high service standards.

Committed to their mission of transforming one million homes into safer, healthier spaces, Mouldex needed a robust, scalable solution to sustain their rapid expansion and operational efficiency.

Their Challenge

As Mouldex scaled rapidly, they faced a critical challenge: manual processes simply couldn’t keep up. The complexity of managing thousands of jobs manually increased challenges in scheduling, execution, and invoicing. This not only impacted their internal efficiency but also compromised the high level of transparency and responsiveness their clients had come to expect.

How Joblogic helped

“Running upwards of 2,500 jobs simultaneously with spreadsheets and paperwork became unmanageable,” says Alfred van Pelt, National Operations Manager at Mouldex. “To keep growing, we needed a powerful, scalable system.”

The outcome

Mouldex’s application of Joblogic has seen significant improvements across job management, operational efficiency, and customer satisfaction.

Why Mouldex chose Joblogic

To overcome these hurdles and meet growing client expectations, Mouldex prioritised four key capabilities in a job management platform:

Real-time job tracking

Real-time job tracking to eliminate bottlenecks and improve service visibility.

Transparent client communication

Transparent client communication via a customer portal to strengthen client relationships and improve retention.

Integrated electronic forms

Integrated electronic forms to ensure immediate, accurate data capture on-site.

Use of Schedule of Rates and efficient invoicing automation

Use of Schedule of Rates and efficient invoicing automation to accelerate cash flow and reduce administrative workload.

Challenge & Opportunity

Challenge

Mouldex’s rapid growth and high job volumes put pressure on manual processes, reducing visibility and slowing service delivery across thousands of properties nationwide.

Paper-based systems and spreadsheets were time-consuming and error-prone

Limited visibility of job progress, history, and engineer activity

No real-time tracking for managers or office teams

Slower turnaround times as admin and scheduling became bottlenecks

Invoicing delays impacted cash flow and operational efficiency

Opportunity

By adopting Joblogic, Mouldex gained real-time operational visibility and a scalable platform to support growth while maintaining service quality and compliance.

Digitise enReal-time job tracking across all engineers and locationsd-to-end job workflows

Faster job turnaround through streamlined scheduling and workflows

Automated invoicing immediately upon job completion

On-site electronic formDigital forms improving accuracy, compliance, and reportings with instant sync

Automation to suReduced admin workload, enabling the business to scale without compromising qualitypport growth efficiently

The Joblogic features Mouldex uses most

Mouldex has seamlessly integrated several key Joblogic features into their daily operations, significantly enhancing efficiency, clarity, and service quality across the organisation.

Real-time job tracking

The live tracking capability has become vital, providing instant visibility on over 2,500 jobs at any given time. Office staff and engineers now collaborate seamlessly, staying aligned and responsive.

Automated invoicing

Immediate invoicing upon job completion has streamlined cash flow and reduced administrative overhead. Joblogic’s automation ensures invoices are accurate, timely, and professional, eliminating manual paperwork delays.

Electronic forms

Engineers now capture essential data directly on-site using digital forms, ensuring accuracy, compliance, and immediate communication to clients. This feature eliminates paperwork errors and boosts overall professionalism.

Customer portal

Central to Mouldex’s enhanced customer experience, the portal allows clients instant access to job updates and compliance documents. This transparency significantly reduces customer inquiries and strengthens customer retention.

Job planner and scheduling

Joblogic’s intuitive planner allows rapid scheduling and reassignment of tasks, significantly reducing turnaround times and ensuring optimal resource allocation.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Mouldex

Mouldex’s application of Joblogic has seen significant improvements across job management, operational efficiency, and customer satisfaction.

Halved job turnaround times: With real-time tracking and streamlined scheduling, the turnaround time from initial visit to job completion has been reduced by 50%. Jobs are now scheduled and executed faster, dramatically improving operational efficiency. More importantly, this has increased customer satisfaction.

Immediate and accurate invoicing: Manual invoicing processes previously created delays. With Joblogic’s automated invoicing feature, Mouldex can now invoice instantly upon job completion, improving cash flow and reducing administrative workload significantly.

Enhanced customer transparency: The introduction of Joblogic’s customer portal has greatly improved clarity. Customers now access real-time updates, detailed job reports, and compliance documentation online, reducing enquiries and increasing client retention.

Improved data accuracy and compliance: Electronic forms capture critical job data accurately and in real-time on-site. This digital approach reduces errors, ensures immediate documentation compliance, and elevates professionalism.

Significant improvement in efficiency: By automating previously manual administrative tasks, Joblogic enabled Mouldex to scale effectively without substantial increases in administrative staffing, resulting in significant improvements in operational efficiency.

“Joblogic has transformed how we operate,” says Alfred van Pelt, National Operations Manager at Mouldex. “It has not only streamlined our processes but also reinforced our credibility with clients and within tenders, setting us apart in the marketplace.”

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Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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How Mouldex cut job turnaround time by 50% and scaled efficiently with Joblogic

The story in brief

Why Mouldex chose Joblogic

Challenge & Opportunity

“Joblogic has reinforced our credibility with clients and within tenders, setting us apart in the marketplace.”

Alfred van Pelt