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Lorne Stewart Facilities | Happy Customers | Joblogic ®

Building Maintenance

Lorne Stewart Facilities

Commercial 160 Users 750 Employees

Lorne Stewart engineer repairing wiring

Lorne Stewart Facilities is part of the Lorne Stewart Group which is one of the UK’s leading independent building services companies, offering a wide range of Facilities, mechanical engineering, electrical engineering and fabric services, throughout the construction and operational phases of any building asset.

Lorne Stewart Facilities was established in 1993 but the company’s history can be traced back over 100 years. Over the years they have developed knowledge and experience across multiple sectors.

The company made a decision to outsource its CAFM services system in 2019.

Following a number of meetings and demos to better understand the Joblogic software and make sure that it facilitated their requirements, Lorne Stewart Facilities made the decision to upgrade to Joblogic. Having migrated from in-house software, Lorne Stewart Facilities has been a happy customer of Joblogic since 2019.

Joblogic has allowed Lorne Stewart Facilities Services to simplify and efficiently mobilise contracts throughout the UK. From the initial call to our helpdesk to an engineer on-site completing work, all data is captured and curated in one system.

Lorne Stewart Facilities
Andy Vickers
Operations Director
Lorne Stewart Facilities Services

Why Lorne Stewart Facilities Chose Joblogic

Laptop and mobile phones displaying Joblogic’s back-office interface and the field engineer mobile app

Lorne Stewart Facilities was looking for a system that would improve productivity and reduce costs. To do this, they identified that they would require seamless communication between the back-office team and their field engineers.

The sophisticated and easy-to-use desktop interface combined with the portability of the Mobile Engineer App really drew Lorne Stewart Facilities to Joblogic.

The fact that the mobile app is free on Apple and Android mobile devices, meaning that no hardware is required, was a unique feature that put Joblogic at the top of their list when choosing field service management software.

Additionally, Joblogic’s Customer Portal was another appealing feature. Being able to provide their customers with easily accessible job history and real-time job status updates was something that Lorne Stewart Facilities found incredibly valuable.

On top of these features, Joblogic’s regular software releases which continually improve and update the system further impressed Lorne Stewart Facilities. Knowing that not only do you have an excellent, all-encompassing field service management system but an excellent one which is constantly improving, assured Lorne Stewart Facilities that Joblogic was the software for them.

The most significant change since Lorne Stewart Facilities implemented Joblogic

Joblogic includes: Central back-up, customer site, help desk, manager, engineers, continuous connections, supervisors, reactive teams

The biggest change that Lorne Stewart Facilities has seen since upgrading to Joblogic is achieving the goals they had when selecting a new field service management system, increasing productivity and reducing costs.

Having one package with all the information located there has streamlined processes and the day-to-day operations of the business. From Asset Management to F-Gas Compliance and much more, the time and effort saved from not having to go back and forth between numerous different systems have increased employee satisfaction and productivity. The company not only saved time but also costs that were previously associated with multiple software subscriptions required.

Which features have been most beneficial?

Joblogic’s Asset Management feature has helped Lorne Stewart Facilities significantly when recording and reporting on assets. Details of every asset are now easily recorded by engineers on-site, which are sent immediately to the back office and added to the fully comprehensive asset register. This ensures easy access to asset information and histories, as well as reducing time-consuming administrative burden in the process.

Joblogic’s Customer Portal software has been great for Lorne Stewart Facilities ' customers because they can receive a job number straight away and can track that job right through by logging onto the Customer Portal. This lets them see when an engineer is on their way to the site, alongside all other related information.

Lorne Stewart Facilities ’s Job Costing has been simplified by facilitating full data transparency between managers, engineers and customers. Real-time access to job information from creation to completion enables all parties to remain well-informed of the progressive status of each task.

Joblogic allows multiple people to log and view jobs simultaneously. The Operations Director can see the status of each job in real-time as it progresses from creation to completion. Joblogic keeps both customers, as well as management, up-to-date on job progress. An invoice can be sent instantly upon completion.

Joblogic’s Mobile Engineer App has given Lorne Stewart Facilities live, two-way communication between the engineers and the back office. Jobs can be deployed to the engineers who are able to update job information instantly while on site. This helps to ensure all paperwork is correctly completed and legible.

Joblogic’s bespoke Mobile Forms enable Lorne Stewart Facilities’ engineers to be compliant with all health and safety requirements prior to the completion of a task. Mobile forms can be custom-made using the mobile form builder, giving management the freedom to create mobile forms that are adjusted to their specific industry requirements.

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