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Why Vigil Fire & Security chose Joblogic
See how Joblogic transforms field service management into a faster, smarter, and more scalable operation.
Maintenance and compliance data centralised across 75 services.
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Job searches and exports reduced from one hour to one minute.
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Real-time visibility for multiple users across all sites.
Challenge & Opportunity
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Vigil outgrew a server-based system that limited remote working and made quote-to-job handling more time-consuming than it needed to be.
Server-based setup made remote working difficult
Quoting process did not convert cleanly into jobs
Duplicate entry created avoidable admin
Engineers needed better on-the-go job access
Manual accounting input increased effort and risk of mistakes
NCG needed a scalable, centralised system to streamline maintenance operations and improve real-time visibility and teamwork.
Enable remote access with a cloud-based system
Improve quote-to-job conversion without re-keying details
Give engineers mobile tools for live updates on site
Capture photos and signatures within the job record
Reduce double entry through accounts integration
Richard McKay
Office Manager
The project timeline
An overview of the four essential phases guiding the project from initial discovery to final delivery.
STEP
1
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Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.
STEP
2
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Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.
STEP
3
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Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.
STEP
4
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Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.
STEP
5
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Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.
Our Approach
A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.
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Review processes and align technology to client needs
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Pilot, train, and roll out across the organization
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Ongoing updates, feedback, and long-term growth
The Joblogic features Vigil Fire & Security uses most
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Joblogic's mobile engineer app has given Vigil live, two-way communication between the back office and engineers. Jobs can be deployed to engineers who can update job information instantly in the field. This helps to ensure all paperwork is correctly completed and legible.
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Accounts Integration
Joblogic's Account Integration has eliminated the need for accounting information to be input manually, ensuring that there are no potential miscalculations. With access to current job costing information, Vigil have eliminated the double entry of data as well as potential mistakes.
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Quoting
Joblogic’s quoting functionality ties in seamlessly with upgrading to a job, raising purchase orders and invoicing. This enables Vigil to streamline many of its processes and helps to consolidate information.
Julie Pickin
Office Manager