Management of Contacts
Not all clients have a single point of contact. Commercial and industrial customers may have multiple people that need to be alerted, whilst domestic customers might need to be contacted by a different medium. With Joblogic’s customer notification software you can configure your alerts to suit the clients' requirements. When using SMS or email to alert that an engineer has been dispatched, or providing estimated times of arrival, you can include an engineer's photo ID so customers know when and who to look out for. You can customise the notification to meet the customer’s needs, which has been shown to dramatically reduce instances of no-access.