The story in brief

Kelly RAC is an Irish HVAC and refrigeration specialist, supporting customers across sectors including retail, education and healthcare. Founded in 1990, the business has grown into an established industry leader in Ireland, delivering nationwide maintenance support through a dedicated team of HVAC engineers.

With customers relying on its services 24/7, all year round, Kelly RAC needed a system that could help the team manage jobs more efficiently, support engineers in the field and maintain strong visibility across daily operations. Having used another management system previously, the business began looking for a solution that could better support the specific needs of an HVAC and refrigeration operation, particularly around refrigerant gas tracking and compliance.

Joblogic provided the tools Kelly RAC needed to streamline scheduling, improve communication between engineers and the back office, and manage key processes in one connected platform. With features such as F-Gas tracking, the mobile engineer app, purchase ordering, job tracking and asset management, Kelly RAC has been able to save time, reduce paperwork and improve productivity across the business.

Their Challenge

Kelly RAC had used another management system before, but it did not meet their needs around tracking refrigerant gas usage. As workloads increased, they also needed a quicker way to schedule jobs and keep the office informed without engineers returning to base.

How Joblogic helped

Joblogic gave Kelly RAC the tools to schedule and allocate jobs directly to engineers using the live planner, while engineers used the mobile app to keep job statuses updated in the field. The team also adopted F-Gas Tracking for refrigerant reporting, plus purchase ordering, job tracking, and asset management to improve parts handling, visibility of job progress, and asset record keeping.

The outcome

Kelly RAC reports saving time and money each day, with a notable improvement in productivity. Engineers can receive jobs on their mobile devices, update job status, and complete notes, timesheets, parts, photos and signatures electronically, which reduces the risk of errors linked to paper-based methods.

Why Kelly RAC chose Joblogic

See how Joblogic transforms field service management into a faster, smarter, and more scalable operation.

Centralized Data Across 75 Services

Maintenance and compliance data centralised across 75 services.

Dramatically Improved Search/Export Speed

Job searches and exports reduced from one hour to one minute.

Instant, Cross-Site Visibility

Real-time visibility for multiple users across all sites.

Challenge & Opportunity

Challenge

Kelly RAC needed better compliance tracking and faster scheduling than their previous system could support, while keeping engineers and the office aligned day to day.

Previous system did not support effective refrigerant gas tracking

Compliance administration created unnecessary burden

Scheduling and job allocation needed to be quicker

Office needed live status updates from engineers in the field

Paper-based methods increased the risk of human error

Opportunity

Kelly RAC needed one platform to manage F-Gas compliance, plan work effectively, and capture job updates and paperwork in real time through mobile.

Track refrigerant gas use properly with built-in F-Gas tools

Use a live planner to allocate the best-suited engineer to each job

Capture notes, time, parts, photos and signatures on site

Improve job visibility with live status tracking from start to finish

Strengthen asset records and reporting with on-site capture into an asset register

The Joblogic features Kelly RAC uses most

F-Gas Tracking

The F-Gas tracking module has proved to be highly beneficial. Working in partnership with Refcom, Joblogic has removed the burden of compliance administration to aid Kelly RAC’s field engineers, managers and customers alike.

Purchase Order

Kelly RAC has also saved time with purchase ordering by giving engineers the ability to select parts that are needed on-site from a full parts library on their mobile device. This alerts the back office that parts are required and they can instantly raise the purchase order.

Job Tracking

The software allows multiple people to log and view jobs at the same time. Helen and her team can see the status of each job in real-time as it progresses from creation to completion. Joblogic keeps both customers and management informed on job progress and an invoice can be sent instantly on completion.

Asset Management

Joblogic’s asset management has helped Kelly RAC significantly in its recording and reporting. Details of each asset can be easily recorded by engineers on-site which are then sent to the back-office and added to a fully comprehensive asset register. This gives management easy access to asset information and histories, as well as reducing the time-consuming administrative burden in the process.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Kelly RAC

Kelly RAC’s use of Joblogic has delivered practical benefits that support day-to-day operations, compliance needs, and faster communication between the field and the office.

Faster scheduling and allocation: The team can plan work using the live planner and ensure the right engineer is assigned to each job.
Less travel and wasted time: Engineers no longer need to return to the office to receive jobs because work is issued through the mobile app.
Improved compliance support: F-Gas Tracking helped meet the need to track refrigerant gas use and reduce compliance admin burden.
Better job visibility: Multiple people can log and view jobs at the same time, with real-time status updates from creation to completion and faster invoicing after completion.
More accurate asset records: Engineers can record asset details on-site which feed into a comprehensive asset register, reducing admin effort and improving access to histories.

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Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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Kelly RAC reduced daily admin and improved compliance by putting scheduling and job updates in one place

The story in brief

Why Kelly RAC chose Joblogic

Challenge & Opportunity

Helen Kelly