The story in brief

Formed in 1946, Gratte Brothers has been operating for over 70 years, growing from a small family-run business into one of the UK’s leading independent building services companies. Over the decades, the company has built a strong reputation for quality, reliability, and innovation, supporting major projects and high-profile clients across the country.

Today, Gratte Brothers delivers a wide range of specialist services, including cutting-edge electrical, mechanical, security, and commercial kitchen solutions. Working across multiple sectors, the business partners with well-known organisations nationwide, providing end-to-end support from installation through to ongoing maintenance and asset management.

With a long history of growth and diversification, the company continues to evolve its capabilities while maintaining the values of its family-run roots, positioning itself as a trusted and forward-thinking provider within the building services industry. This ongoing commitment to innovation and service excellence enables Gratte Brothers to adapt to changing industry demands while consistently delivering high-quality results for its customers.

Their Challenge

Joblogic provided Gratte Brothers with a single system to manage maintenance work, project data and asset records digitally. Engineers and office staff can now access the same up-to-date job information, while customers benefit from controlled access to their records through the customer portal.

How Joblogic helped

The outcome

Gratte Brothers now operates with better control over job data, improved confidence in service delivery, faster access to information and stronger customer relationships. The business is also better equipped to support future growth without increasing administrative complexity.

Why Gratte Brothers chose Joblogic

See how Joblogic transforms field service management into a faster, smarter, and more scalable operation.

Centralized Data Across 75 Services

Maintenance and compliance data centralised across 75 services.

Dramatically Improved Search/Export Speed

Job searches and exports reduced from one hour to one minute.

Instant, Cross-Site Visibility

Real-time visibility for multiple users across all sites.

Challenge & Opportunity

Challenge

As Gratte Brothers’ service workload increased, existing ways of working struggled to support the volume and complexity of maintenance and contract data.

Heavy reliance on paper records increased risk and inefficiency

Job and asset information was spread across different tools

Creating contract and compliance documentation took longer than necessary

Engineers lacked quick access to full job histories in the field

Customers had limited visibility of their service records

Opportunity

NCG needed a scalable, centralised system to streamline maintenance operations and improve real-time visibility and teamwork.

Store company and job data digitally in one place

Give engineers and office teams access to accurate, real-time information

Improve job tracking across maintenance and reactive work

Offer customers controlled access to their records

Support business growth without increasing administrative risk

The Joblogic features Gratte Brothers uses most

Job Costing

Joblogic supports Gratte Brothers with the easy management of costs. It gives them constant solutions for managing ongoing and outgoing costs through raising purchase orders, quotes and invoices.

Customer Portal

The customer portal has given Gratte Brothers' customers an element of control and access to their records. Andrew Saffin (Gratte Brothers' Divisional Manager) highlights this as the type of innovation that many larger companies will radiate towards

Mobile Engineer App

Engineers and will always have instant access to their job data, which in turn leads to jobs being completed faster. Gratte’s customer satisfaction has been known to have increased massively because of this!

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Gratte Brothers

Allows for all company data to be stored securely electronically rather than keeping it all paper-based and at risk of being lost.
Is great for creating Contract Information Packs, essential for project work. The software provides clients with an extra level of trust as they have constant access to up-to-date and relevant information.
Joblogic provides another reason for tenders to be more encouraged to use Gratte’s services rather than any other competitors.
Engineers and office staff will always have instant access to their job data, which in turn leads to jobs being completed faster. Gratte’s customer satisfaction has been known to have increased massively because of this!

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Ready to streamline your operations and grow smarter?

Fill out the form and let’s explore how Joblogic can transform your field service management.

Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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Joblogic helps Gratte Brothers gain control and confidence across service delivery

The story in brief

Why Gratte Brothers chose Joblogic

Challenge & Opportunity

“Joblogic has over recent years transformed how we effectively deliver our business. The system affords us a great deal of confidence in all areas of our operations from the effective planning of our PPM activities to the management of our reactive business.”

Andrew Saffin