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The story in brief

Dayla Drinks is a fourth-generation, family-run drinks wholesaler based in the UK. Operating since 1851, the company supplies over 3,000 products to pubs, bars, and restaurants across the licensed trade. With a fleet of 40 vehicles serving more than 1,800 venues, the business operates at scale. But it’s their in-house technical services team that quietly powers long-term customer value. 

This specialist team installs and services soft drinks dispensing systems, equipment that is essential to product quality and profit at the point of sale. Before adopting Joblogic, their operation relied heavily on paper-based processes and a legacy system that lacked usability and visibility. 

As the team grew and service volumes increased, Dayla needed a modern solution to manage engineer scheduling, equipment tracking, and job updates without adding administrative burden. That’s when Joblogic stepped in. 

01
Their Challenge

Managing installations and service calls across hundreds of customer sites was becoming increasingly complex for Dayla Drinks. The technical services were being held back by paper-based systems.  

02
How Joblogic helped

Visibility was poor, scheduling was reactive, and admin was eating into valuable time. “Before Joblogic, it was all done on paper. It worked, but it didn’t give us the clarity or speed we needed,” said Clive Day.  

03
The outcome

Dayla Drinks’ implementation of Joblogic has introduced real-world benefits that the team is benefiting from.  

Challenge & Opportunity

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Challenge

Dayla Drinks’ technical services team relied on paper-based processes and a legacy system that limited visibility, slowed scheduling, and made equipment tracking difficult as service volumes grew.

Limited day-to-day job visibility and reactive scheduling

High manual admin load to issue, update, and close jobs

Weak asset tracking increasing the risk and cost of equipment loss

A system that “worked” but felt outdated and hard to use

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Opportunity

Dayla Drinks' needed a modern, user-friendly platform to centralise job management, improve real-time oversight, and strengthen asset control  without adding administrative burden.

Plan engineer workloads live with a central scheduling tool

Track dispense equipment end-to-end to reduce loss and cost leakage 

Enable mobile updates so engineers can move faster without back-and-forth

Standardise service operations so the team can scale efficiently

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James Lapham

Director

A Comprehensive Guide To CAFM Software

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

1

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Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

2

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Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

3

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Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

4

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Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

5

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Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

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Clive Day

Technical Services Support

 

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