The story in brief

Oakland Air Control is a growing HVAC and facilities management provider delivering essential heating, ventilation and air conditioning services across England. With more than 30 years of industry experience and a steadily expanding client base, the company has built a reputation for dependable service, technical expertise and long-standing customer relationships.

Operating across a diverse portfolio of sites, Oakland supports both planned maintenance and reactive works in environments where reliability and responsiveness are critical. As the business evolved and demand increased, the leadership team began focusing on how to strengthen operational coordination and create a more unified approach to managing service delivery across the organisation.

With multiple teams and contracts to oversee, maintaining clarity, consistency and control became central to sustaining performance at scale. This forward-looking mindset set the foundation for the next phase of the company’s development.

Their Challenge

Before switching to Joblogic, Oakland managed its operations across disjointed platforms that lacked the functionality and reliability required for efficient service delivery. Engineers relied on clunky laptops and a mix of legacy software and manual processes that often failed to meet the demands of fieldwork. Manual scheduling slowed them down, and staff had to juggle multiple platforms to handle F-Gas compliance and asset tracking.

How Joblogic helped

Oakland needed an intuitive, cloud-based system tailored to HVAC that could replace its expensive, outdated software and provide mobile functionality. Mobile access plays an important role in HVAC, helping engineers access job details, asset histories, and forms on-site without relying on phone calls or paperwork. Joblogic delivered exactly that.

The outcome

Since adopting Joblogic, Oakland Air Control has seen tangible benefits across its operations

Why Oakland Air Control chose Joblogic

Oakland chose Joblogic to:

Modernise their outdated system

Replace outdated desktop software with a modern, cloud-based solution

Equip engineers

Equip engineers with mobile tools that required minimal training

Streamline F-Gas and asset management

Streamline F-Gas and asset management to meet REFCOM and ISO 9001 standards

Improve visibility and communication

Improve visibility and communication between field and office staff

Challenge & Opportunity

Challenge

Oakland’s previous field service system was clunky, expensive and poorly suited to HVAC service and maintenance, limiting mobility, usability and operational efficiency.

No mobile application for field engineers, relying on laptops and manual processes

Software not designed for HVAC or service-led workflows

Heavy customisation required to make the system usable

Engineers needed a simple, reliable and intuitive mobile experience

Multiple disconnected systems causing duplication and inefficiency

Opportunity

Oakland needed a mobile-first, industry-specific field service management platform to support engineers, compliance and growth.

Introduce Joblogic's intuitive mobile solution suitable for field engineers

Support F-Gas and Refcom compliance with auditable processes

Centralise asset management, service history and compliance data

Provide a scalable solution that could grow with the business

Replace multiple systems with one scalable, integrated platform

The Joblogic features Oakland Air Control uses most

F-Gas & Cylinder Management

Oakland keeps detailed, audit-ready records of refrigerant usage and cylinder movements. This simplifies site reporting and helps the service team stay proactive during inspections.

PPM Contract Management

Oakland now handles planned maintenance contracts with greater accuracy and speed, from initial scheduling to final invoicing. This has helped improve customer service while reducing administrative load.

Mobile App

Engineers work more independently, using their phones to access job details and asset histories. This minimises office support needs and accelerates completion times.

Customer Portal

Clients stay informed through real-time access to documentation and job statuses, improving trust and reducing the need for follow-up calls.

Quote Reminder

This tool from the Joblogic Marketplace keeps sales momentum going by automatically chasing open quotes. This ensures consistent follow-up, even when the team is busy elsewhere. Data analysis shows it has generated an additional £10,000 of PPM sales since implementation and supported the acquisition of £25,000 in additional works.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Oakland Air Control

Since adopting Joblogic, Oakland Air Control has seen tangible benefits across its operations:

Stronger compliance: The dedicated F-Gas module, endorsed by REFCOM, helps Oakland meet all industry regulations with ease. Auditors rely on the system, and the team generates reports quickly.

Reduced operational costs: Labour and stationery expenses fell thanks to streamlining mobile reporting and reducing manual admin tasks.

Smarter service management: The team now manages PPM contracts more efficiently, from asset allocation through to invoicing – improving customer service and internal control.

Paperless processes: Oakland eliminated nearly all physical paperwork, improving day-to-day operations by reducing overheads and accelerating turnaround times.

Increased revenue: The Quote Reminder Marketplace App recovered previously lost revenue by automating follow-ups and driving conversions.
Consistent sales growth: Oakland has experienced consistent growth in its HVAC and Trend Controls maintenance base, with year-on-year increases between 2022-2024 of 13% and 27% respectively. This expanded contract base has naturally led to additional work, further contributing to overall sales.

Today, the team uses Joblogic for nearly all service operations, optimising daily workflows, and improving the overall service experience, which has enhanced consistency and service delivery.

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Fill out the form and let’s explore how Joblogic can transform your field service management.

Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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Streamlined. Scalable. Smarter: Inside Oakland Air Control's operational shift to Joblogic

The story in brief

Why Oakland Air Control chose Joblogic

Challenge & Opportunity

Alistair Henderson