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Hockley Building Services Ltd. | Happy Customer | Joblogic®

Facilities Management

Hockley Building Services

Commercial 15 Users 47 Employees

Founded in 1994, Hockley Building Services Ltd. has established itself as a household name within the facilities management industry. Gaining expertise in design & management, electrical services and renewable technologies, Hockley provide their services to a range of commercial, leisure and industrial clients. The Birmingham-based business offer nation-wide coverage across the UK. They also offer a 24 hour, 365 days a year reactive call out service to their customers.

Hockley currently has 47 employees, the majority of whom are experienced mechanical and electrical service engineers. 15 members of Hockley’s team are now using Joblogic’s facilities management software to help streamline their operations. They are looking to increase this number as the business grows.

Since I have implemented Joblogic into our business, there has been a big improvement in productivity. Highlighting jobs in advance to identify high costs to jobs before they are completed and asset management plays a big part in our business.

Peter Taylor
Service & Maintenance Manager
Hockley Building Services Ltd

Why Did They Choose Joblogic?

Hockley have now been using Joblogic for the past three years having operated without a software provider prior to this. Service & Maintenance Manager, Peter Taylor, explained that since switching to Joblogic’s web-based system, they have seen vast improvements to the features and functionality.

A significant benefit Peter mentioned was the overall speed of the new system, which he noted had come on ‘leaps and bounds’ since its implementation. Peter was thrilled that this has enabled quicker completion of time-consuming office tasks.

What Has Been the Biggest Positive Change?

Joblogic’s facilities management software has enabled Hockley to save plenty of money – all of which can be repurposed. Peter also noted that the software has given them the ability for a quick turnaround of invoicing and monthly performance reports. This has saved his team valuable time each day – they no longer need to worry about time-consuming admin tasks and manual data entry.

Which features have been most beneficial?

Dynamic dashboards have played a major role for Hockley. Peter and his team have access to an extensive custom-built reporting platform which has allowed their users to visualise their data and make informed business decisions. They can analyse their important KPIs, such as engineer productivity, job profitability and highest value customers.

Planned Maintenance functionality of Joblogic has aided Hockley in promptly identifying and assigning the right engineer to each job with a drag and drop scheduler. This lowers the risk of any task being missed, or an engineer arriving late due to travelling long distances.

Joblogic's Asset Management functionality has proved to be an essential element of Hockley’s day-to-day management. Details of each asset are easily recorded by engineers on-site which in turn can be relayed to the back-office and added to a fully comprehensive asset register. This helps management keep track of their valuable equipment and also removes a time-consuming administrative burden in the process.

The mobile engineer app has created a robust two-way connection, meaning that jobs can be deployed, reported on and evaluated remotely, all at the touch of a button.

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