How Celsius Refrigeration freed up 3 months a year

For over 35 years Celsius Commercial Refrigeration kept businesses cool, but paperwork and slow admin held them back. With Joblogic, invoicing is instant, engineers have visibility and the team saves three months a year to focus on customers.

Admin Savings

50 hours

Volume Increase

15%

Faster Turnaround

20%

The story in brief

Celsius Commercial Refrigeration Ltd is a family-run business with 35 years of experience and has built a reputation for trusted service across the South East. Today, Directors Lauren Dunican and Kieran Reddall lead the company with the same commitment to quality, care, and reliability that has kept customers loyal for decades.

Their team specialises in the installation, maintenance, and repair of commercial refrigeration systems, supporting a wide range of businesses that rely on dependable cold storage every day. By combining hands-on expertise with a strong focus on customer relationships, Celsius has continued to grow while maintaining the personal service that defines a family-run company.

As demand grew, so did the strain of relying on outdated systems. The team recognised the need for modern software that could keep pace with their workload and support long-term growth. That search led them to Joblogic.

Their challenge

For a small, family-run team, paperwork had become a nuisance they could no longer ignore. Service sheets were written by hand and passed to a bookkeeper before invoices could be raised. Payments were often delayed for days, and job history was stored away in boxes of records.

How Joblogic helped

“Before Joblogic, I was spending two hours every day re-entering job details into spreadsheets,” says Lauren Dunican, Director at Celsius Refrigeration. “It was slow, repetitive, and it took time away from customers and growth.”

The outcome

Embedding Joblogic into their workflow has allowed Celsius to move on from the admin that was weighing them down and fully focus on serving their customers. Manual tasks that once took hours are now automated, giving both the office team and engineers more time to deliver value.

Why Celsius chose Joblogic

Celsius set out to find a system that would:

Integrate with Xero

Integrate with Xero to speed up invoicing and improve cash flow

Planner Tool

Provide a clear planner tool to schedule work and track engineers at a glance

Search Job History By Asset

Make it easy to search job history by asset for faster answers

Challenge & Opportunity

Challenge

Manual processes and limited visibility made it harder to manage jobs efficiently and scale the business.

Paper-based systems reduced visibility and slowed daily operations.

Job sheets and service records were completed manually, creating admin bottlenecks.

Limited access to job and asset history while on-site.

Invoicing was delayed due to paperwork and manual data entry.

Engineer planning relied on spreadsheets, limiting efficiency and coordination.

High admin workload reduced focus on customer service and growth.

Opportunity

Joblogic provided a digital, real-time platform to streamline operations and improve service delivery.

Real-time visibility of jobs, engineers, and customer history in one system.

Digital job sheets removed paperwork and reduced admin time.

Engineers can instantly access full job and asset history in the field.

Invoices can be raised and sent immediately after job completion.

Live scheduling and tracking improved planning and response times.

30–50 hours of admin saved per month, freeing time to focus on customers and growth.

The Joblogic features Celsius uses most

Joblogic is now assisting Celsius in focusing their energy where it matters most, and several key features are leading the way.

Planner and scheduling

Provides a clear, at-a-glance view of every engineer’s day. Jobs can be scheduled quickly and reallocated when plans change, keeping operations efficient and reducing wasted time.

Xero integration

Streamlines invoicing by generating and delivering invoices instantly, which keeps cash flow steady and avoids delays.

Job history by asset

Allows engineers to see exactly what work has been carried out before. This reduces repeat call-outs and helps the team advise customers when equipment is beyond economical repair.

Customer alerts

Notifies customers automatically when engineers arrive on site and when a job is completed, improving communication and building trust.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Celsius

Time saved on admin: The team estimates they save around two hours of admin work every day. That adds up to a full working week each month, and three months across a year. This time is now spent on growing the business instead of just keeping up.

Faster invoicing and payments: The team now sends invoices instantly, so customers receive paperwork on time and the business gets paid more quickly.

Fewer repeat call-outs: Engineers can access complete job and asset history on their tablets, which reduces wasted visits and improves first-time fixes.

Stronger records: Every job is logged digitally, giving the team immediate visibility and ending the reliance on paper files.

“Joblogic has made us much happier as a company,” says Lauren. “Everything is faster, easier, and all in one place. I could not imagine going back.”

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Fill out the form and let’s explore how Joblogic can transform your field service management.

Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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How Celsius Refrigeration freed up 3 months a year

The story in brief

Why Celsius chose Joblogic

Challenge & Opportunity

“I could not live without the Joblogic planner. It makes my day-to-day work so much easier and keeps everything organised.”

Lauren Dunican