Achieve together transforms maintenance operations across 450 homes with Joblogic

Before Joblogic, Achieve together relied on multiple legacy systems to manage maintenance, compliance, and subcontractors. This setup resulted in poor visibility, slower response times, and a heavy administrative burden. They needed a single scalable platform to deliver real-time updates, make procurement easier, and provide a unified view across 450 homes.

Home supported

450

Users

The story in brief

Achieve together is one of the UK’s largest providers of specialist care, with a network of around 450 homes supporting individuals requiring additional care. Their services range from supported living to residential care, with each setting carefully adapted to meet the unique needs of the people who live there.

The people they support are at the centre of everything Achieve together does. Every home must be safe and comfortable, creating the right environment for the people they support to live fulfilling lives.

Delivering this requires a maintenance operation that can respond quickly to urgent issues, while also managing planned compliance work. From ensuring essential facilities are always operational, to adapting living spaces for individual needs, the estates team works continuously to keep each property running smoothly.

Their Challenge

Prior to Joblogic’s integration, Achieve together relied on legacy platforms, which had become increasingly difficult to maintain.

How Joblogic helped

Achieve together needed a single, modern platform that could unite their maintenance, compliance, and procurement processes, while providing greater visibility for managers across the UK.

The outcome

By moving to a single Joblogic system, Achieve together now benefits from real-time visibility, improved communication, and a more connected estates team.

Why Achieve together chose Joblogic

Prior to Joblogic’s integration, Achieve together relied on legacy platforms, which had become increasingly difficult to maintain.

Platform Modernization

Achieve together was relying on legacy platforms that had become increasingly difficult to maintain, driving the need for a modern solution.

Process Consolidation

They required a single, unified platform to consolidate maintenance, compliance, and procurement processes to simplify operations.

Real-Time Visibility

The goal was to provide managers with instant visibility to track job progress, engineer arrival times, and job history, which was missing in the old systems.

Challenge & Opportunity

Challenge

Achieve together's commitment to maintaining safe and comfortable environments across its 450 homes was undermined by outdated, difficult-to-maintain legacy platforms that failed to provide managers with essential oversight of job progress and history.

Reliance on outdated and increasingly difficult-to-maintain legacy platforms.

Managers had little visibility into a job's progress or history after logging a request.

Lack of real-time tracking made it difficult to manage essential maintenance operations and response times effectively.

Opportunity

The opportunity was to implement a modern, unified Field Service Management platform to consolidate essential operational functions (maintenance, compliance, procurement) and deliver real-time information access to managers and teams across the UK.

Implement a single, modern platform to unite maintenance, compliance, and procurement processes.

Provide greater, real-time visibility for managers to track work, engineer arrivals, and job completion.

Give operational teams instant access to necessary information.

Consolidate the management of procurement, including subcontractor maintenance work.

Support long-term improvements in both operational efficiency and communication.

The Joblogic features Achieve together uses most

Achieve together’s estates and maintenance teams have embraced Joblogic across the board, with several features becoming part of their daily workflow.

Mobile app

Widely adopted by the maintenance team for logging and updating jobs on-site, improving speed and accuracy of reporting.

Purchase order process

Streamlines procurement, tracks spending, job allocation, and ensures quicker approval of essential repairs.

Planner

Allows the estates team to schedule, prioritise, and monitor both urgent repairs and planned compliance work in one place.

To-do list

Helps teams organise tasks, stay on top of deadlines, and keep jobs moving without delays.

Subcontractor portal

Recently rolled out to improve coordination with external contractors, providing greater visibility over outsourced work.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Achieve together

Once implemented, Joblogic quickly delivered tangible results.

By moving to a single Joblogic system, Achieve together now benefits from real-time visibility, improved communication, and a more connected estates team.

Unifies jobs and compliance: Managers can now see all maintenance tasks and compliance information in one system.

Delivers real-time updates for managers: Job statuses are visible instantly, allowing managers to track progress, view job histories, and gain greater visibility over maintenance tasks in their homes.

Streamlines subcontractor management: The recent launch of the subcontractor portal has simplified coordination with contractors, improved oversight and digitalised “off-system processes”

Saves time across the estates team: Features such as the purchase order process and to-do list have increased the speed of administrative tasks.
Supports collaborative development: Working closely with the Joblogic team has led to new features tailored to the specific needs of the care sector, ensuring the system continues to evolve with Achieve together’s requirements.

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Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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Achieve together transforms maintenance operations across 450 homes with Joblogic

The story in brief

Why Achieve together chose Joblogic

Challenge & Opportunity

“Previously, a manager could log a job, but had little idea of its progress or history. Now, they can see updates in real time, know when an engineer is arriving, and track work right through to completion."

Kris Love