The story in brief

Wallace Contracts Ltd is a well-established facilities management company with over 30 years of industry experience, based in Bangor, Northern Ireland. The company delivers a comprehensive range of services, including planned renovations, landscaping, new builds, and reactive maintenance, supporting both residential and commercial clients.

Renowned for its reliability and versatility, Wallace Contracts provides a 24/7 emergency maintenance service, ensuring rapid response to issues of any scale. The business works with a diverse client base, from homeowners to major corporate organisations, including well-known brands such as BT and Royal Mail.

With a strong focus on quality, efficiency, and customer satisfaction, Wallace Contracts has built a reputation as a trusted partner in the facilities management sector, consistently delivering high standards across a wide range of projects and services.

Their challenge

As the business shifted into remote working, Wallace Contracts needed to keep job information centralised and visible to everyone, while reducing the risk of missed updates or misinformation between teams.

How Joblogic helped

Joblogic’s cloud platform centralised job data and enabled real-time communication across the business. Online training supported adoption, and the web version improved usability, speed, and day-to-day access for both office staff and engineers.

The outcome

Wallace Contracts improved efficiency and job tracking, with the flexibility for the whole team to work remotely and stay aligned through real-time updates and clearer visibility of job progress.

Why Purchase Order chose Joblogic

See how Joblogic transforms field service management into a faster, smarter, and more scalable operation.

Centralized Data Across 75 Services

Maintenance and compliance data centralised across 75 services.

Dramatically Improved Search/Export Speed

Job searches and exports reduced from one hour to one minute.

Instant, Cross-Site Visibility

Real-time visibility for multiple users across all sites.

Challenge & Opportunity

Challenge

Wallace Contracts needed to maintain clear job visibility and coordination while the business moved to remote working.

Job information needed to be centralised

Remote access was essential for the whole team

Teams needed real-time updates to avoid misinformation

Managers needed clearer visibility of job progress

KPI reporting needed to support better decisions

Opportunity

Wallace Contracts needed a cloud platform that supports live job tracking, real-time communication, KPI reporting, and faster purchase ordering.

Enable access from any device for office and engineers

Track jobs live from creation to completion

Keep teams aligned with real-time communication

Use dashboards to analyse KPIs in real time

Speed up parts purchasing through mobile selection

The Joblogic features Wallace Contracts uses most

Job Tracking

The software allows multiple people to log and view jobs at the same time. Anthony and his team can see the status of each job in real-time as it progresses from creation to completion. Joblogic keeps both customers and management informed on job progress and an invoice can be sent instantly upon completion.

Dynamic Reporting Dashboards

Dynamic dashboards play an important part in the day-to-day operations of Wallace Contracts. Anthony and his team have access to an extensive custom-built reporting platform which has allowed their users to visualise company data and make informed business decisions. All important KPI’s can be analysed in real-time, including engineer productivity, job profitability and highest value customers.

Purchase Order

Wallace Contracts has also saved time with purchase ordering by giving engineers the ability to select parts that are needed on-site from a full parts library on their mobile device. This alerts the back office that parts are required and they can instantly raise the purchase order.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Wallace Contracts

Joblogic helped Wallace Contracts improve job control and decision-making by combining real-time job tracking, cloud access, reporting, and purchase ordering.

Enabled remote working: The whole team can access Joblogic from any device, including engineers.
Improved job tracking: Multiple people can log and view jobs, with live status from creation to completion.
Reduced misinformation: Real-time communication keeps everyone updated and aligned.
Improved KPI visibility: Reporting dashboards show engineer productivity, job profitability, and highest value customers in real time.
Saved time on purchase ordering: Engineers select parts on site from a parts library, triggering faster purchase orders.

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Ready to streamline your operations and grow smarter?

Fill out the form and let’s explore how Joblogic can transform your field service management.

Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

Book a Demo

Remote working without losing visibility at Wallace Contracts

The story in brief

Why Purchase Order chose Joblogic

Challenge & Opportunity

“Thanks to Joblogic, tracking all of our jobs has been made far easier. The system’s accessibility is another big plus point, allowing the whole team to access Joblogic from anywhere.”

Anthony Xuereb