The story in brief

Wall-Lag Ltd is a Wales-based plumbing and heating company with a long-standing reputation for delivering reliable domestic and commercial services. Founded in 1973, the business has built decades of experience across core areas such as boiler installations, loft insulation, and heating systems, establishing itself as a trusted provider in its region. In recent years, Wall-Lag has adapted to changing industry demands by expanding into renewable technologies, including air source heating, reflecting a broader shift toward energy efficiency and sustainability.

As the company has grown, so too has its need for more streamlined and scalable operations. To support this, Wall-Lag introduced Joblogic to modernise its workflows and improve coordination between office staff and field engineers. Currently,

14 out of the company’s 64 employees actively use the platform, with plans to increase adoption as the business continues to digitise its processes and enhance operational efficiency.

Their challenge

Wall-Lag had been managing workload through spreadsheets and needed one system that could cover all requirements without adding admin. They also wanted to reduce paperwork issues, including documents being lost or completed incorrectly.

How Joblogic helped

Joblogic brought job tracking, mobile working, reporting dashboards and planned maintenance into one platform. Jobs can be deployed to engineers via the mobile app, with instant updates back to the office, and KPI dashboards showing performance in real time.

The outcome

Wall-Lag has saved time and resources by allocating work directly to field engineers, reduced paperwork, and increased efficiency, with a reported uplift in the number of jobs completed.

Why Wall-Lag chose Joblogic

See how Joblogic transforms field service management into a faster, smarter, and more scalable operation.

Centralised job and customer data

All information stored in one place for easy access and better organisation.

Faster scheduling and job updates

Jobs are assigned instantly and sent directly to engineers in the field.

Real-time operational visibility

Full oversight of jobs, engineers, and performance across the business.

Challenge & Opportunity

Challenge

Wall-Lag’s spreadsheet-based workload tracking limited visibility and made it harder to manage jobs, paperwork, and performance as the business grew.

Workload managed through spreadsheets

Needed one system that covered all job management requirements

Paperwork could be lost or completed incorrectly

Limited real-time view of job status from start to finish

KPI insight was harder to access quickly for decision-making

Opportunity

Wall-Lag needed one platform to deploy jobs to engineers, capture updates in real time, reduce paperwork, and use KPI dashboards to stay in control.

Send jobs straight to engineers via mobile

Track job progress live from creation to completion

Keep paperwork digital, legible, and stored centrally

Use dashboards to monitor productivity, profitability, and customer value

Plan preventative maintenance with drag and drop scheduling to avoid missed tasks

The Joblogic features Wall-Lag uses most

Job Tracking

The software allows multiple people to log and view jobs at the same time. Andy and his team can see the status of each job in real-time as it progresses from creation to completion. Joblogic keeps both customers and management informed on job progress and an invoice can be sent instantly on completion.

Mobile Engineer App

Joblogic's mobile engineer app has given Wall-Lag live, two-way communication between the back office and engineers. Jobs can be deployed to engineers who can update job information instantly in the field. This helps to ensure all paperwork is correctly completed and legible.

Dynamic Reporting Dashboards

Dynamic dashboards have played a major role in the rapid growth of Wall-Lag. Andy and his team have access to an extensive custom-built reporting platform which has allowed their users to visualise company data and make informed business decisions. All important KPI’s can be analysed in real-time, including engineer productivity, job profitability and highest value customers.

Planned Preventative Maintenance

The planned maintenance functionality of Joblogic’s software has been crucial in Wall-Lag’s operations. The most suitable engineer can be easily and quickly identified and allocated to a task by using the drag and drop scheduler. A task is never missed and the progress is updated in the PPM schedule.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Wall-Lag

Joblogic has helped Wall-Lag improve job control and decision-making by connecting job delivery, mobile updates, and KPI reporting in one place.

Allocate jobs straight to engineers through the mobile app
Live job tracking from creation to completion, with instant invoicing on completion
Two-way office and engineer communication with real-time updates
Reduced paperwork problems, with documents stored in the system and completed legibly
Real-time KPI dashboards covering productivity, profitability, and highest value customers
Planned preventative maintenance scheduling with drag and drop allocation, so tasks are not missed

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Ready to streamline your operations and grow smarter?

Fill out the form and let’s explore how Joblogic can transform your field service management.

Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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Getting more jobs done, with less paperwork at Wall-Lag

The story in brief