The story in brief

Walker Gas Services provides central heating, gas, plumbing, drainage, and electrical work, offering comprehensive coverage with emergency support across Scotland. Operating in a fast-paced environment with a high volume of reactive and planned jobs, the business recognised early on that its existing job tracking and communication processes were becoming inefficient and limiting productivity.

To address this, Walker Gas Services adopted Joblogic in 2006, enabling them to manage the full job cycle from initial call logging through to completion and invoicing. As the business continued to grow, they further enhanced their operations by introducing the mobile field app in 2009, giving engineers direct access to job information while on-site.

Today, Joblogic provides both the office team and field engineers with a real-time interface, ensuring updates are shared instantly and communication flows seamlessly between teams. This has significantly reduced administrative workload, improved job visibility, and allowed the business to respond more quickly to customer needs while maintaining a high standard of service.

Their Challenge

Walker Gas was handling job logging, scheduling, engineer updates and invoicing using older tools and manual steps. Engineers had to travel back to the office to update records, and clerical work took time away from service delivery.

How Joblogic helped

Joblogic gave Walker Gas a fully connected system where engineers update jobs in real time using mobile devices. Information flows instantly between the field and office, paper forms are replaced with mobile entries, and compliance forms like gas safety certificates can be completed on the job.

The outcome

Since adopting Joblogic’s mobile and back-office tools, Walker Gas has reduced paperwork, minimised unnecessary journeys to the office, improved customer service and sped up processes including invoicing and certificate delivery.

Why Target Refrigeration chose Joblogic

Modernise their outdated system

Replace outdated desktop software with a modern, cloud-based solution

Equip engineers

Equip engineers with mobile tools that required minimal training

Streamline F-Gas and asset management

Streamline F-Gas and asset management to meet REFCOM and ISO 9001 standards

Improve visibility and communication

Improve visibility and communication between field and office staff

Challenge & Opportunity

Challenge

Walker Gas faced inefficiencies because job updates, scheduling and invoicing were managed with outdated tools, requiring engineers to return to the office and increasing admin work.

Manual communication slowed job progress and clarity

Engineers needed to travel back to the office for updates

Paperwork took time away from billable service delivery

Invoicing and certificate handling were slow

Office lacked real-time insight into field activity

Opportunity

Joblogic gave Walker Gas a connected system that supports real-time updates, reduces travel and paperwork, and helps both the office and field teams work from the same accurate information.

Provide engineers with mobile updates to cut unnecessary travel

Replace paper forms with real-time mobile entries

Speed up invoicing and certificate delivery

Provide office teams instant visibility oj job progress

Improve customer satisfaction through faster communication and transparency

The Joblogic features Walker Gas conditioning uses most

Mobile Engineer App

Joblogic has allowed Walker Gas engineers to captures timesheet details, job notes, photographs and signatures easily whilst in the field. This information can be sent to the back-office team in real-time to allow complete transparency across the business. This is also a huge time saver.

Mobile Forms

Joblogic has the ability to produce bespoke mobile forms, such as gas safety certificates. This has saved crucial time that engineers would have otherwise spent doing admin-related tasks. It has also ensured that the businesses' field staff are fully compliant whilst working on-site.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for Walker Gas

Walker Gas’ use of Joblogic has delivered real, everyday improvements in efficiency, communication and customer experience:

Improved mobile field updates: Engineers can capture job notes, timesheets, photos, signatures and forms on site, saving travel and manual admin.
Reduced paper and admin: Paperwork is automated out of the job cycle, freeing time for service delivery.
Faster invoicing and certificate delivery: Landlord’s Gas Safety Certificates and other documents can be emailed immediately after job completion.
Stronger customer satisfaction: Work gets completed more efficiently and customers receive clearer, faster updates.
Better job tracking: The real-time connection between office and field gives visibility over jobs without manual chasing.

Ready to streamline your operations and grow smarter?

Fill out the form and let’s explore how Joblogic can transform your field service management.

Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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Real-time job updates that keep the office and engineers aligned at Walker Gas

The story in brief

Why Target Refrigeration chose Joblogic

Challenge & Opportunity

“An absolutely fantastic product – a must for any service company who wants to save money and increase cash flow. As a result of Joblogic, the business is running much more efficiently, saving on paperwork and unnecessary journeys to the office.”

Stephen Walker