The story in brief

M&E Maintenance Solutions is a Birmingham-based commercial building services and HVAC maintenance specialist with a strong track record of keeping environments operational, compliant and efficient. Since its founding in 2007, the business has built a reputation for responsive service delivery and technical expertise across general maintenance, major repairs and complex installations.

As the company grew and took on larger contracts, the limitations of manual paperwork and disconnected processes became increasingly apparent. Coordinating planned and reactive work across engineers and sites made it harder to maintain visibility, streamline communication and drive operational consistency.

To support ongoing growth and strengthen operational control, M&E Maintenance Solutions adopted Joblogic’s field service management platform, enabling real-time job visibility, efficient planning and seamless communication between office teams and engineers in the field. This digital approach has helped the business improve efficiency, reduce administrative burden and build a foundation for future development.

Their Challenge

As the business grew, M&E Maintenance needed better visibility, stronger control over contracts and profitability, and a way to reduce paperwork and admin overheads.

How Joblogic helped

Joblogic enabled M&E Maintenance to digitise workflows, improve job and contract visibility, and give both managers and customers real-time access to key information.

The outcome

With Joblogic embedded across the business, M&E Maintenance has increased financial turnover, improved staff retention, and generated more customer referrals through a more efficient and professional service.

Why Kershaw Mechanical Services chose Joblogic

Modernise their outdated system

Modernise their outdated system with real-time job tracking.

Automate

Automate invoicing and customer communication.

Reduce the administrative workload

Reduce the administrative workload and free up resources for core service delivery.

The decision was driven by the desire

The decision was driven by the desire to improve efficiency, cut costs, and better manage the increasing volume of jobs as the business expanded.

Challenge & Opportunity

Challenge

NCG’s spreadsheet-based maintenance process became unmanageable, slowing visibility and collaboration across 75+ services.

All maintenance jobs were managed in a single spreadsheet, making it difficult to handle work across 75+ services.

The system became harder to maintain as more sites were added.

Tasks were tracked manually using a basic traffic-light system, leading to confusion and slow updates.

Long email chains were required for updates, resulting in poor visibility and inconsistent collaboration.

Departments and external contractors struggled to work together efficiently due to slow and fragmented communication.

Opportunity

NCG needed a scalable, centralised system to streamline maintenance operations and improve real-time visibility and teamwork.

NCG needed a structured, centralised system that could scale with 75+ services.

They required real-time visibility of maintenance and compliance.

The team wanted a solution that supports live job tracking and instant reporting.

They needed a simple, easy-to-use interface suitable for colleagues with varying technical skills.

NCG aimed to improve collaboration across departments and with external contractors.

The Joblogic features M&E Maintenance uses most

Invoicing

Previously it's taken M&E Maintenance up to 4 to 6 weeks to finalise invoices following the completion of a job. Now that process is reduced to within a day or week depending on the type of work they have. This has greatly improved the businesses' cash flow and has freed up more resources daily.

Job Scheduling

With powerful planning features available including the ability to create full site asset registers and weekly planning reports for schedulers and customers, M&E Maintenance can now ensure that no task is missed during the day, week or month.

Mobile Engineer App

With a responsive mobile app that works offline on smartphones or tablets, M&E’s field engineers can be up to speed with all aspects of a job ahead of their site visit. They can easily receive equipment information, a full site history and industry-standard service sheets in real-time.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for M&E Maintenance

Since adopting Joblogic, M&E Maintenance has strengthened control across its HVAC and commercial maintenance operations and supported long-term growth. The most noticeable improvements include:

Greater visibility and control of performance: Managers can monitor contract performance and job profitability through one integrated platform, improving oversight and decision-making.
Paperless working across field and office teams: Using the mobile app has removed duplicated data entry and reduced paperwork, streamlining day-to-day administration.
Faster job dispatch and reduced wasted time: Jobs can be issued to engineers in seconds, reducing the need for trips back to the office and keeping work moving efficiently.
Improved customer transparency: The customer portal gives clients access to job reports and asset information in real time, helping to build trust and strengthen service delivery.
Stronger foundations for growth: The efficiencies delivered through Joblogic’s mobile technology have supported increases in turnover, staff retention and customer referrals, positioning the business well for the future.

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Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

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M&E Maintenance

The story in brief

Why Kershaw Mechanical Services chose Joblogic

Challenge & Opportunity

“The growth of M&E Maintenance Solutions has been due to the efficiencies shown through Joblogic's mobile technology and we feel the future is very bright for our next generation of engineers.”

Stuart Butcher