The story in brief

Founded in 1972, iDCC Services Ltd is a family-run building contractor with over 45 years of experience, operating across London and the Home Counties. Over the decades, the company has established a strong reputation for delivering high-quality construction, maintenance, and refurbishment services across a wide range of sectors.

Specialising in projects that often involve heightened security or sensitivity requirements, iDCC supports a number of prestigious and high-profile sites. Its client base includes royal household estates, Ministry of Defence (MOD) locations, prisons, and historic government buildings, reflecting the trust placed in the business to operate in complex and secure environments.

Known for its responsiveness and reliability, iDCC also places a strong emphasis on rapid service delivery, with 90% of call-outs attended within just two hours. This commitment to efficiency, combined with decades of industry expertise, enables the company to consistently meet the demands of its clients while maintaining high standards of workmanship and professionalism.

Their Challenge

Before Joblogic, iDCC used in-house software for key tasks such as allocating jobs and creating invoices. As workloads increased, they needed a faster way to view job progress, improve reporting, and keep invoicing moving without manual chasing and delays.

How Joblogic helped

Since moving to Joblogic in December 2017, iDCC connected office teams and engineers through the mobile app and back-office system, so job information can be sent and received in real time. Managers can view job information and reports at a glance, see what tasks have been addressed, and understand which engineers are most productive. Invoicing also became quicker because office staff no longer need to call engineers to gather invoice details for each job.

The outcome

Shane hails the reduction in administration as the biggest benefit since implementing the software. This has saved a significant amount of time each day as not only is any admin paperless, but it can be sent between colleagues at the click of a button. Shane explained that this was especially important for a small business like Target Refrigeration, and it allows him and his team to concentrate on growth, while spending less time in the office.

Why Target Refrigeration chose Joblogic

Modernise their outdated system

Replace outdated desktop software with a modern, cloud-based solution

Equip engineers

Equip engineers with mobile tools that required minimal training

Streamline F-Gas and asset management

Streamline F-Gas and asset management to meet REFCOM and ISO 9001 standards

Improve visibility and communication

Improve visibility and communication between field and office staff

Challenge & Opportunity

Challenge

iDCC needed a faster, clearer way to manage job allocation, reporting, and invoicing than their in-house tools could provide.

In-house tools were used for job allocation and invoicing

Admin tasks were taking too long

Managers needed quicker access to job information and reporting

The office had to chase engineers for invoice details

Teams needed job updates to move between field and office more reliably

Opportunity

Joblogic gave iDCC a way to connect office and engineers, improve job visibility, and speed up invoicing through real-time job information.

Real-time job information shared between engineers and office staff

Managers can view job information and reports at a glance

Clearer view of what has been done and what still needs action

Faster invoicing because invoice details are captured without phone calls

Better insight into engineer productivity to support future decisions

The Joblogic features iDCC Services Ltd conditioning uses most

Mobile Engineer App

Joblogic has enabled the iDCC team to connect their back office and mobile engineers with Joblogic’s integrated mobile app and back-office software. Engineers can send and receive all relevant job information in real-time, allowing them to complete their work more effectively.

Reporting and Dashboards

Job information and reports can be viewed at a glance by managers. Joblogic has made it easy for iDCC to see exactly what tasks have been addressed and which engineers are currently their most productive. This allows them to make more informed decisions in future.

Invoicing

With the use of an integrated system, the invoicing process is much faster. This means that office staff no longer need to call engineers to find out invoice information for a job.

The project timeline

An overview of the four essential phases guiding the project from initial discovery to final delivery.

STEP

Discovery & Validation of Business Needs

Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.

STEP

Solution Design & MVP Definition

Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.

STEP

Pilot Testing & Feedback

Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.

STEP

Full Implementation & Training

Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.

STEP

Optimization & Improvement

Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.

Our Approach

A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.

Plan & Design

Review processes and align technology to client needs

Implement & Adopt

Pilot, train, and roll out across the organization

Support & Improve

Ongoing updates, feedback, and long-term growth

OUTCOME & IMPACT

What Joblogic has done for iDCC Services Ltd

Joblogic’s rollout has delivered practical improvements that support day-to-day control, reporting, and billing.

Clearer oversight of jobs: The team can view jobs at a glance and quickly see what needs action, allocation, and invoicing.
Faster admin tasks: iDCC reports time saved on admin work since switching in December 2017.
Better field and office connection: Engineers can send and receive job information in real time through the mobile app and back-office system.
Stronger reporting for managers: Job information and reports can be viewed at a glance, helping managers see what has been completed and identify top productivity.
Quicker invoicing without chasing engineers: Office staff no longer need to call engineers to gather invoice information for each job.

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Fill out the form and let’s explore how Joblogic can transform your field service management.

Our platform is designed to help businesses simplify complex operations, reduce wasted time, and empower teams with the right tools. Here’s what you can achieve with Joblogic:

Eliminate inefficiencies and manual processes with one powerful platform.
Improve customer experience through faster response times and smarter scheduling.
Boost engineer productivity with real-time job tracking and mobile tools.
Gain complete visibility and control over your operations, anytime, anywhere.
Scale confidently as your business grows, with Joblogic’s flexible solutions.
Partner with a trusted team supporting field service companies worldwide.

Book a Demo

Real-time job visibility and faster invoicing for iDCC

The story in brief

Why Target Refrigeration chose Joblogic

Challenge & Opportunity

“We are now able to view all jobs at a glance and easily see what needs to be attended to, allocated and invoiced.”

Isabella Mellish