Comparison
Joblogic vs Simpro
Both platforms manage jobs, engineers and invoicing for commercial contractors. The differences sit underneath: how pricing works, where compliance is native rather than bolted on, what support looks like when you need it, and who is building the next generation of field service software rather than adding to the last one.
4.4 Trustpilot rating (Simpro UK: 2.2)
99.99% Platform uptime
2 min Average support response
1998 Built in Birmingham since
The short answer
Joblogic and Simpro both serve commercial field service businesses. Joblogic is UK-built with native F-Gas compliance through its REFCOM partnership, published pricing, AI built into the daily workflow, and a 4.4 Trustpilot rating. Simpro is an Australian-founded, private-equity-backed platform with unpublished pricing, F-Gas handled via a third-party marketplace add-on, and a 2.2 Trustpilot UK rating as of June 2026. Contractors managing UK maintenance contracts, compliance certificates and SLAs typically find more of what they need included in Joblogic as standard. And only one of them is building toward an agentic operating system for service contractors.
Start here
Who each platform is really for
An honest comparison starts with fit. These are different products with different centres of gravity.
Choose Joblogic if your revenue lives in service and maintenance
Built for UK Service Contractors running contract-led operations: M&E, HVAC, fire and security, refrigeration and FM.
- SLAs, PPM schedules and asset registers are core product, not add-ons
- UK compliance built in: F-Gas with REFCOM, SFG20, gas certificates
- AI working inside the workflow today, with an agentic operating system in development
- Published pricing and flexible terms
Simpro suits project-led businesses on its terms
An established platform with genuine strength in multi-phase installation and capital project work.
- Mature project management for large installs
- Native SFG20 and gas certificates (parity with Joblogic)
- Key operational tools sold as paid add-ons: maintenance planner, digital forms, GPS tracking
- Pricing on request only; reviewers report multi-year terms
Side by side
The full comparison
Verified against public sources, June 2026. Where Simpro matches us, the table says so.
| What you're comparing | Joblogic | Simpro |
|---|---|---|
| Pricing and contract | ||
| Published pricing |
✓ From £45 per licence per month
|
✗ Request pricing only No prices on their pricing page
|
| Core tools included, not sold as add-ons |
✓ Included PPM planner, mobile forms, dashboards in the licence
|
✗ Paid extras Maintenance Planner, Digital Forms, GPS tracking
|
| Flexible contract terms |
✓ Clear annual terms; many customers stay for years, some decades
|
! Not published Reviewers report multi-year terms with annual escalators
|
| UK compliance | ||
| F-Gas compliance |
✓ Native Built with REFCOM
|
! Add-on Third-party marketplace app
|
| SFG20 maintenance specifications |
✓ Native integration
|
✓ Native integration Parity
|
| Gas certificates |
✓ Included
|
✓ Supported Parity
|
| Build your own forms and certificates |
✓ Form builder included No development charges
|
! Paid add-on Digital Forms
|
| Running the operation | ||
| Asset, stock and parts visibility |
✓ Real time With usage tracking
|
! Manual updates required Verified July 2025
|
| Subcontractor management |
✓ Dedicated portal Controlled access, job assignment
|
! Limited visibility
|
| Reporting and dashboards for every role |
✓ Dashboard designer Accessible to all roles
|
! Limited to admin users
|
| Multi-phase project management |
! Service and maintenance first
|
✓ A genuine Simpro strength
|
| AI and what comes next | ||
| AI working inside the daily workflow |
✓ Built in Missed action detection, overdue job alerts
|
✓ AI suite, launched 2026
|
| AI included without separate licensing |
✓ Embedded in the platform
|
! Pricing not published
|
| Building an agentic operating system for service contractors |
✓ In development In pilot with early access customers
|
✗ AI features layered onto the existing platform
|
| Support and track record | ||
| 24/7 support |
✓ 2-minute average response
|
! UK office Reviewers report slow resolution
|
| Trustpilot UK rating (June 2026) |
✓ 4.4
|
✗ 2.2 Rated "Poor"
|
| Built and headquartered |
✓ Birmingham, UK, since 1998
|
! Brisbane, Australia PE-backed (K1 Investment Management)
|
| Published uptime commitment |
✓ 99.99%
|
✗ Not published
|
Comparison based on Joblogic and Simpro public documentation, pricing pages, verified reviews and user feedback as of June 2026. Sources held on file. Where capability is equivalent, we say so.
The money
What it actually costs
Software pricing has two layers: the number on the page and the shape of the bill three years in. Compare both. Simpro does not publish prices, so the honest comparison is structural: what is included in one licence versus what gets added to the base plan.
Joblogic: one licence, operational tools included
Published pricing from £45 per licence per month. We don't do monthly contracts; most customers stay for years, and some for decades.
- Job management, scheduling, quoting, invoicing
- PPM planner (52-week)
- Mobile forms and certificate builder
- Engineer tracking, live job status
- Dashboard designer, every role
- F-Gas (REFCOM), SFG20, gas certificates
- Customer portal and subcontractor portal
- Built-in AI assistant, included as standard
The price you see is the operating cost you plan.
Simpro: base plan, then the add-on stack
Pricing unpublished. "Request pricing" only. Add-ons below are listed on Simpro's own pricing page as paid extras.
- Base plan: price on request
- Maintenance Planner: paid add-on
- Digital Forms: paid add-on
- Simtrac GPS tracking: paid add-on
- Data Feed: paid add-on
- SMS: paid add-on
- F-Gas: third-party marketplace app
- Renewal terms: not published; reviewers report annual escalators
The sticker price is the start of the conversation, not the end of it.
Before you sign anything, ask any vendor for a three-year total cost in writing: licences, add-ons, implementation, training, and the renewal mechanism. We will give you ours as part of onboarding.
Setting the record straight
What their comparison page says about us, answered
Simpro publishes a page comparing themselves to Joblogic. You may have read it. Here is each claim against the record, so you can judge both pages with the same scrutiny.
Their claim "Joblogic is designed for small teams with simple, reactive work."
The record East West Connect runs £20m of maintenance turnover on Joblogic. Accent Services scaled from £5m to £20m without changing systems. Multi-site, contract-led, SLA-governed operations are the core of our customer base, alongside the small teams we are proud to serve.
Their claim "Limited financial reporting and job costing create bottlenecks as operations grow."
The record Joblogic costs every job automatically with profit and loss per job and per contract, tracks margin in real time, matches supplier invoices to purchase orders, and syncs with Sage, Xero, QuickBooks, KashFlow and FreeAgent. Parr FM cut invoicing from 15 minutes per job to about one. Maskold Environmental grew customer profitability 11%. Bottlenecks do not produce numbers like that.
Their claim "Its outsourced support model can slow resolution times."
The record Our support team has a 2-minute average response time, available 24/7. As of June 2026 Joblogic holds a 4.4 Trustpilot rating; Simpro UK holds 2.2, rated "Poor", with reviewers citing slow support response as a recurring theme. Check both profiles yourself; they are public.
Their claim "Joblogic lacks advanced project management and multi-phase install support."
The record Fair, in part. Joblogic is service and maintenance first; if the majority of your revenue is multi-phase capital installs, Simpro's project tooling is a genuine strength and we say so below. Most contractors run a mix, and the question is which platform is built around the work that pays you every month.
Where Simpro is genuinely strong
Credit where due. Simpro has real UK capability: a registered UK company, native SFG20, and CP12 gas certificate support. Its project management tools for multi-phase installation work are mature, and if your business is weighted toward large capital projects rather than service and maintenance, that strength is real. If that is your business, evaluate them properly. If your revenue lives in maintenance contracts, SLAs and compliance, the rest of this page is why contractors choose Joblogic.
Where the platform is going
Everyone is adding AI. The more useful question is what it's built on.
For thirty years, field service software has organised itself around the job. The coordination between jobs, contracts, compliance and cash has been carried by people: in spreadsheets, in inboxes, in someone's head. That is the gap both platforms are now pointed at. The difference is the architecture underneath.
In the platform today
Intelligence inside the workflow, not beside it
Joblogic's built-in AI assistant catches missed actions and flags overdue jobs before they become failures. No third-party software, no separate licence, nothing new to manage. It works where your team already works, which is why it gets used.
In development, with early access customers
An agentic operating system for service contractors
Joblogic is building toward an agentic operating system for service contractors: a system that reads the contract, the compliance and the SLA tier as live rules, and absorbs the coordination the team used to carry. Less reconciliation after the fact. Earlier sight of delivery risk, while it is in flight. Fewer gaps between the office, the field and finance.
Your Joblogic platform continues exactly as it is. The agentic operating system is new and optional.
Operations in flow. Growth in motion. How this compares, in plain terms ↓
The differences that matter
Four reasons teams choose Joblogic over Simpro
01 · Pricing
Pricing you can see before you talk to sales
Our pricing is published. Simpro's pricing page lists features and a "request pricing" button, and core capabilities like the maintenance planner, digital forms and GPS tracking are paid add-ons on top of the base plan. Budgeting for software should not require a discovery call.
02 · Compliance
Compliance built in, not bought in
F-Gas tracking in Joblogic is a native module developed with REFCOM. In Simpro it is a third-party app from their marketplace. For refrigeration and HVAC contractors that difference shows up at audit time: one system of record versus a bolt-on with its own sync to manage.
03 · Support
Support that answers
Simpro's comparison page calls our support "outsourced". Our support team has a 2-minute average response time, and we hold a 4.4 Trustpilot rating against Simpro UK's 2.2 as of June 2026. We will let those two numbers argue it out.
04 · Scale
Proven at the scale they say we can't reach
Simpro's marketing positions Joblogic as software for small teams with simple, reactive work. Our customers disagree. East West Connect grew maintenance turnover from £6.5m to £20m on Joblogic. Accent Services scaled from £5m to £20m. Both run multi-site, contract-led operations.
For the evaluation committee
What the comparison means for your role
Software decisions are made by three people with three different fears. Here is the Joblogic vs Simpro question through each pair of eyes.
Operations Director
Control that scales with complexity
Growth without visibility is how reputations get hurt. The comparison that matters here is structural: which platform gives every role its own live view of jobs, SLAs, assets and engineers, without admin gatekeeping.
- Dashboards for every role; Simpro limits custom reporting to admin users
- Real-time engineer location and job status, included
- Subcontractor portal with controlled access, built in
Finance Director
Margin you can see while you can still defend it
Margin rarely leaks from one big hole. It leaks from small disconnects between jobs, costs and billing. The platform's job is to close those gaps and show you contract margin in-month, not after the quarter closes.
- Automatic job costing with P&L per job and per contract
- Job completion connected to invoice approval in one workflow
- Sage, Xero, QuickBooks, KashFlow, FreeAgent; no double entry
- Predictable licensing versus an unpublished add-on stack
Service Delivery Manager
Fewer gaps between the job and the paperwork
Missed SLAs and repeat visits rarely come from bad engineers. They come from information that did not arrive. The comparison here is about what the engineer sees on site and what the office sees the moment it changes.
- Asset history, site documents and forms on the engineer's phone
- +25% first-time fix rates (William Austin Services)
- Missed actions and overdue jobs flagged by built-in AI before they become failures
For your sector
Where the differences bite hardest
Generic feature lists hide sector realities. Three where the Joblogic vs Simpro choice is most consequential.
HVAC and refrigeration
F-Gas obligations are not optional and not occasional. In Joblogic, F-Gas tracking and reporting is a native module built with REFCOM; in Simpro it is a third-party marketplace app. PartsArena integration puts parts data in the engineer's hand for better first-time fix.
97% customer retention in our HVAC niche
Facilities management
Multi-site contracts live and die on PPM discipline and SLA evidence. Joblogic's 52-week planner, SFG20 integration and contract-level reporting are included; Simpro sells its Maintenance Planner as a paid add-on on top of the base plan.
+25% job logging efficiency (Parr FM)
Fire and security
Certificate-heavy, audit-exposed work where the paperwork is the product. Joblogic's form and certificate builder carries no development charges, and compliance documents follow the asset, not the filing cabinet.
Thousands of hours saved on paperwork every year (TechniFire Solutions)
Proof
Results our customers verify
+25% First-time fix rates
(William Austin Services)
(William Austin Services)
+40% Workforce productivity
(Response BMS Scotland)
(Response BMS Scotland)
95% Less paperwork
(Tech Asset Management)
(Tech Asset Management)
+11% Customer profitability
(Maskold Environmental)
(Maskold Environmental)
99.99% Platform uptime
(service-level commitment)
(service-level commitment)
Every figure traces to a named customer or a platform-wide commitment. We don't publish numbers we can't stand behind.
Customer voice
What Joblogic customers say
Named customers, on the record. Not composites, not "a leading contractor".
Joblogic customer
"Maintenance turnover has grown from £6.5m to £20m since 2018. We capture every job, invoice faster, and have complete visibility."
Sam Allen, Director of Maintenance, East West Connect Joblogic customer
"We can drill down on jobs and quotes, and the accounting integration removes manual input."
Julie Pickin, Office Manager, Vigil Fire & Security Making the move
Switching from Simpro: the honest version
Migrations fail on surprises, not on data. So here is the whole picture before you ask: what moves, what gets rebuilt, how long it takes, and what it costs, run by people who have delivered service contracts themselves, not just sold software.
1
Scoping call
We map your contracts, workflows, forms and integrations against Joblogic before anything moves. You get a written migration plan and timeline.
2
Data migration
Structured extract, mapping and import, with validation passes before cutover.
3
Structured onboarding
Role-based training for office, field and finance. Engineers adopt the mobile app at an 80% rate platform-wide.
4
Go live with support
24/7, 2-minute average response. You are not left to a ticket queue after the invoice clears.
What comes across
- Customers, sites and contacts
- Asset registers and asset history
- Open and historical jobs
- Contracts, PPM schedules and visit plans
- Price books and schedules of rates, where applicable
- Outstanding quotes and invoices, where applicable
What gets rebuilt, and why that is better
- Custom forms and certificates: recreated in the Joblogic form builder, at no development charge
- Dashboards and reports: rebuilt in the dashboard designer, owned by your team rather than your admin
- Workflows shaped around Simpro's add-on structure: simplified, because the tools are in one licence here
- Typical timeline and cost: scoped in writing as part of onboarding
For procurement
The questions your IT and procurement team will ask
Enterprise evaluations stall on hygiene, not features. Here are the answers up front.
Uptime
99.99% platform uptime as a service-level commitment. Simpro publishes no equivalent figure.
Data protection
UK company, data hosted in the UK, ISO 27001 accredited, GDPR compliant and penetration tested. Data processing terms available for review.
Your data on exit
Your data is yours. Structured export available if you leave. We earn renewals; we don't engineer them.
Who you're buying from
Tracer Management Systems Ltd, trading as Joblogic. Birmingham, UK, since 1998. UK company registration 03611671.
Educate your shortlist
Five questions to ask in any FSM demo
Ask us these. Ask Simpro these. Ask everyone these. The answers separate the platforms faster than any feature tour.
- 1 What exactly is included in the licence, and what is a paid add-on? Ask specifically about PPM planning, forms and GPS tracking.
- 2 What is the minimum contract term, and what happens to the price at renewal?
- 3 Where does F-Gas compliance live: in the product, or in a marketplace?
- 4 Who answers support, where are they based, and what is the average response time?
- 5 What is your AI actually doing in the workflow today, and what are you building next? Ask for specifics, not adjectives.
Questions answered
Joblogic vs Simpro: frequently asked questions
Is Joblogic cheaper than Simpro?
Simpro does not publish pricing, so a direct comparison is not possible. Joblogic's pricing is public, and features like the PPM planner, mobile forms and dashboards are included rather than sold as add-ons. The honest answer: you can find out what Joblogic costs in one click; with Simpro you will need a sales call.
Does Simpro work for UK compliance?
Partially. Simpro has native SFG20 and gas certificates, but F-Gas compliance requires a third-party marketplace add-on. Joblogic includes F-Gas natively through its REFCOM partnership, alongside SFG20, gas certificates and a form builder with no development charges.
Can Joblogic handle large, multi-site operations?
Yes. Customers including East West Connect (£20m maintenance turnover) and Accent Services (£20m revenue) run multi-site contract operations on Joblogic, with subcontractor management, asset registers and role-based dashboards as standard.
Does Joblogic have AI?
Yes, working in the product today: a built-in assistant that detects missed actions and flags overdue jobs, embedded in the workflow with no separate licensing. Beyond that, Joblogic is building toward an agentic operating system for service contractors, in pilot with early access customers now. The direction is less manual coordination across departments and earlier sight of delivery risk.
Isn't Simpro the more AI-advanced platform?
Simpro launched a heavily marketed AI suite in 2026, and it is ambitious. The architectural difference matters though: their AI is layered onto an existing platform, while Joblogic is building intelligence into the operating layer itself, where jobs, engineers, assets, contracts and finance already connect. Adding AI features is a release. Building an operating system that absorbs the coordination work is a step change for the industry.
How long does implementation take?
It depends on the size of your operation, but Joblogic implementations are run by people with service contracting backgrounds, and most teams are live without the multi-month cycles reviewers associate with heavier platforms. Your scoping call will give you a real timeline, not a sales one.
What integrations does Joblogic support?
Accounting integrations include Sage, Xero, QuickBooks, KashFlow and FreeAgent. PartsArena gives engineers access to parts data in the field, and the REFCOM partnership underpins F-Gas compliance. The platform also includes a customer portal and subcontractor portal as standard.
Who owns Simpro?
Simpro is backed by K1 Investment Management following a $350m+ investment in 2021, and acquired UK competitor BigChange in late 2024. Joblogic has been independently built in Birmingham since 1998.
Can I move my data from Simpro to Joblogic?
Yes. Customers, sites, assets, job history and open contracts are brought across as part of a structured migration, with onboarding and training included. Book a demo and we will scope your migration honestly, including timing.
What contract length does Simpro require?
Simpro does not publish contract terms. Independent reviewers describe multi-year commitments with annual price escalators built into renewal. Whatever you are quoted, get the term, the renewal mechanism and the exit terms in writing before signing. Joblogic offers monthly commitment.
How much does Simpro implementation cost?
Simpro does not publish implementation costs, and reviewers describe time-consuming data migration and paid post-rollout training. Ask for the full implementation quote in writing, including training days and data work. Joblogic scopes migration and onboarding in writing up front.
Does Simpro have F-Gas compliance?
Not natively. F-Gas for Simpro is a third-party app available through their marketplace. Joblogic's F-Gas module is native, developed with REFCOM, so refrigerant tracking and reporting live inside the same system as the jobs and assets they relate to.
What is the best UK alternative to Simpro?
For UK service and maintenance contractors, Joblogic is the most direct alternative: UK-built since 1998, published pricing, native F-Gas and SFG20, included PPM planning and mobile forms, and 24/7 support with a 2-minute average response. For project-led installation businesses, Simpro's project tooling remains a fair consideration.
Is Joblogic only for small businesses?
No. This claim appears on Simpro's comparison page, and the customer record contradicts it: East West Connect runs £20m of maintenance turnover on Joblogic, and Accent Services scaled from £5m to £20m on the platform. Joblogic serves both small teams and multi-site enterprise operations, with role-based access and enterprise reporting as standard.
Where is my data hosted and who owns it?
Joblogic is a UK company with data hosted in the UK, ISO 27001 accredited, GDPR compliant and penetration tested. Your data remains yours, with structured export available if you ever leave. Data processing terms are available for procurement review.
What does Joblogic's AI cost?
The built-in AI assistant is embedded in the platform rather than sold as a separate licence. Simpro has not published pricing for its AI suite.
Does Joblogic do quoting, stock and purchase orders?
Yes. Quoting with enquiry-to-job conversion, stock control with location replenishment, purchase orders with supplier invoice matching, and schedules of rates are all part of the platform, alongside job costing with per-job profit and loss.
See it against your own workflows
Thirty minutes, your jobs, your contracts, no hard sell. Bring your hardest questions; you have five ready-made above.
Book your demoExisting customer? Use the support live chat to speak to the team.
Keep comparing
Compare Joblogic with other field service platforms
See how Joblogic measures up across the market, or start from the full comparison library.