Comparison
Joblogic vs BigChange
BigChange built its name on vehicle tracking, and since late 2024 it has been owned by Simpro Group. If you are comparing it against Joblogic, you are really weighing three things: what each licence includes, how long you are committed for, and who is building the next generation of field service software rather than adding to the last one.
4.4 Trustpilot rating (BigChange: 2.1)
99.99% Platform uptime
2 min Average support response
1998 Built in Birmingham since
The short answer
Joblogic and BigChange both serve UK field service businesses, and both publish pricing. BigChange starts at £79.95 per licence per month and bundles hard-wired vehicle tracking and a rugged device into every licence, whether you need them or not. Joblogic sells software without compulsory hardware, includes UK compliance natively (F-Gas with REFCOM, SFG20, gas certificates), and holds a 4.4 Trustpilot rating against BigChange's 2.1 as of June 2026. BigChange was acquired by Simpro Group in 2024, and its 2026 reviews repeatedly describe contract inflexibility and rising costs. Fleet-first operations that want bundled telematics hardware should shortlist BigChange. Contractors running service and maintenance contracts typically choose Joblogic. And only one of the two is building toward an agentic operating system for service contractors.
Start here
Who each platform is really for
An honest comparison starts with fit. These are different products with different centres of gravity.
Choose Joblogic if your revenue lives in service and maintenance
Built for UK Service Contractors running contract-led operations: M&E, HVAC, fire and security, refrigeration and FM.
- SLAs, PPM schedules and asset registers are core product, not add-ons
- UK compliance built in: F-Gas with REFCOM, SFG20, gas certificates
- AI working inside the workflow today, with an agentic operating system in development
- Software licensing without compulsory hardware; flexible terms
BigChange suits fleet-first operations on its terms
An established UK platform whose genuine strength is telematics: tracking, dashcams and fleet management bundled with job management.
- Hard-wired vehicle tracking and a rugged device in every licence
- Strong CRM, scheduling and route optimisation
- Hardware bundled into the licence cost whether you need it or not
- Contract terms not published; 2026 reviewers report multi-year lock-ins
Side by side
The full comparison
Verified against public sources, June 2026. Where BigChange matches or beats us, the table says so.
| What you're comparing | Joblogic | BigChange |
|---|---|---|
| Pricing and contract | ||
| Published pricing |
✓ From £45 per licence per month
|
✓ £79.95 / £99.95 per licence per month Credit where due: prices are public
|
| What the licence includes |
✓ Software Add only what you need
|
! Software plus compulsory hardware Hard-wired tracker, rugged device, SIM in every licence
|
| Flexible contract terms |
✓ Clear annual terms; many customers stay for years, some decades
|
! Not published 2026 reviewers report multi-year minimums and full-balance cancellation demands
|
| Price stability |
✓ Transparent renewal
|
! Reviewers report mid-contract increases "Unclear pricing changes and awkward cost increases" (Trustpilot, Jan 2026)
|
| UK compliance | ||
| F-Gas compliance |
✓ Native Built with REFCOM
|
✗ Not a marketed capability
|
| SFG20 maintenance specifications |
✓ Native integration
|
✗ Not a marketed capability
|
| Build your own forms and certificates |
✓ Form builder included No development charges
|
✓ Customisable forms Broadly parity; compare certificate libraries in demo
|
| Running the operation | ||
| Planned maintenance (PPM) |
✓ 52-week planner included
|
✓ PPM and contract features Their own comparison credits Joblogic here too
|
| Reporting depth |
✓ Dashboard designer, every role No fixed reporting window
|
! Reviewers cite limits 91-day report window and dated interface (Trustpilot, Feb 2026)
|
| Subcontractor management |
✓ Dedicated portal Controlled access, job assignment
|
! Not a headline capability
|
| Vehicle tracking and telematics |
! Engineer and vehicle tracking No compulsory hardware
|
✓ A genuine BigChange strength Hard-wired tracking, dashcams, fuel cards
|
| AI and what comes next | ||
| AI working inside the daily workflow |
✓ Built in Missed action detection, overdue job alerts
|
✓ AI suite, launched 2026 Shared with parent company Simpro
|
| AI included without separate licensing |
✓ Embedded in the platform
|
! Pricing not published
|
| Building an agentic operating system for service contractors |
✓ In development In pilot with early access customers
|
✗ AI features layered onto the existing platform
|
| Support and track record | ||
| 24/7 support |
✓ 2-minute average response
|
✓ UK support teams Onboarding praised; cancellation handling criticised in 2026 reviews
|
| Trustpilot UK rating (June 2026) |
✓ 4.4
|
✗ 2.1 36% one-star; profile flagged as not replying to negative reviews
|
| Ownership |
✓ Independent, Birmingham, since 1998
|
! Simpro Group since October 2024 PE-backed (K1); founder exited; shared web assets with parent
|
| Published uptime commitment |
✓ 99.99%
|
✗ Not published
|
Comparison based on Joblogic and BigChange public documentation, pricing pages, verified reviews and user feedback as of June 2026. Sources held on file. Where BigChange is strong, the table says so.
The money
What it actually costs
BigChange publishes prices, which we respect. The comparison is what sits inside the number: every BigChange licence carries hardware you may not need, and the contract wrapped around it is the part reviewers complain about most.
Joblogic: one licence, operational tools included
Published pricing from £45 per licence per month. We don't do monthly contracts; most customers stay for years, and some for decades. No compulsory hardware.
- Job management, scheduling, quoting, invoicing
- PPM planner (52-week)
- Mobile forms and certificate builder
- Engineer tracking, live job status
- Dashboard designer, every role
- F-Gas (REFCOM), SFG20, gas certificates
- Customer portal and subcontractor portal
- Built-in AI assistant, included as standard
Runs on the phones your engineers already carry. 80% mobile adoption platform-wide.
BigChange: the licence carries the hardware
£79.95 (Standard) or £99.95 (Plus) per licence per month. Contract length not published.
- Job management, CRM, scheduling
- Hard-wired vehicle tracker: bundled, compulsory
- Rugged tablet or smartphone with SIM: bundled, compulsory
- Installation and hardware warranty: bundled
- Contract length: not published; reviewers report multi-year terms
- Early exit: reviewers report demands for the full remaining contract value
- Mid-contract increases: reported by reviewers, Jan 2026
Good value if you need the hardware. Dead weight in every licence if you don't.
Before you sign anything, ask any vendor for a three-year total cost in writing: licences, hardware, contract length, the renewal mechanism, and what cancellation costs in year two. We will give you ours as part of onboarding.
Setting the record straight
What their comparison page says about us, answered
BigChange publishes a page comparing themselves to Joblogic. You may have read it. Here is each claim against the record, so you can judge both pages with the same scrutiny.
Their claim Joblogic is "a solid entry-level option", a "popular choice for businesses just getting started".
The record A backhanded compliment, and the record disagrees with it. East West Connect runs £20m of maintenance turnover on Joblogic. Accent Services scaled from £5m to £20m without changing systems. Multi-site, SLA-governed contract operations are the core of our customer base. The "entry-level" framing also sits oddly next to their own description of Joblogic offering PPM, contract management, invoicing and a customer portal.
Their claim "Complex scheduling, automation, task management, and fleet tracking are either limited or missing."
The record Joblogic includes automated scheduling, a 52-week PPM planner, real-time engineer tracking and a dashboard designer with no fixed reporting window. Response Building Maintenance Services Scotland lifted workforce productivity 40% on it. On fleet tracking specifically: fair point in part, see below. Hard-wired telematics is their heritage, not ours, and you pay for it in every licence.
Their claim "Outsourced support can make resolving issues frustrating."
The record The same line their parent company runs, and it is wrong twice. Our support is 24/7, with a 2-minute average response. The public record: Joblogic holds 4.4 on Trustpilot; BigChange holds 2.1, with 36% one-star reviews and a profile flagged for not replying to negative feedback. Check both profiles; they are public.
Their claim "Growing businesses often find Joblogic's scalability and feature limitations hold them back."
The record Growth is the specific thing our customers cite: £6.5m to £20m (East West Connect), £5m to £20m (Accent Services), 94% maintenance contract growth (Maskold Environmental). Meanwhile BigChange's own 2026 reviewers describe being unable to reduce licences mid-term as their needs changed. Scalability has to work in both directions.
Where BigChange is genuinely strong
Credit where due. BigChange's telematics heritage is real: hard-wired trackers, AI dashcams, fuel cards and fleet management bundled with job management, and route optimisation that reviewers rate even in otherwise mixed write-ups. Their onboarding and customer success teams draw consistent praise. If your operation is fleet-first (drainage, waste, hire, haulage-adjacent work) and you want hardware bundled in, evaluate them properly. If your revenue lives in maintenance contracts, SLAs and compliance, the rest of this page is why contractors choose Joblogic.
Where the platform is going
Everyone is adding AI. The more useful question is what it's built on.
For thirty years, field service software has organised itself around the job. The coordination between jobs, contracts, compliance and cash has been carried by people: in spreadsheets, in inboxes, in someone's head. That is the gap both platforms are now pointed at. The difference is the architecture underneath.
In the platform today
Intelligence inside the workflow, not beside it
Joblogic's built-in AI assistant catches missed actions and flags overdue jobs before they become failures. No third-party software, no separate licence, nothing new to manage. It works where your team already works, which is why it gets used.
In development, with early access customers
An agentic operating system for service contractors
Joblogic is building toward an agentic operating system for service contractors: a system that reads the contract, the compliance and the SLA tier as live rules, and absorbs the coordination the team used to carry. Less reconciliation after the fact. Earlier sight of delivery risk, while it is in flight. Fewer gaps between the office, the field and finance.
Your Joblogic platform continues exactly as it is. The agentic operating system is new and optional.
Operations in flow. Growth in motion. How this compares, in plain terms ↓
The differences that matter
Four reasons teams choose Joblogic over BigChange
01 · Licensing
Pay for software, not hardware you didn't ask for
Every BigChange licence carries the cost of a hard-wired tracker, a rugged device and a SIM. Good value if you need it; dead weight if you don't. Most service contractors already issue phones. Joblogic's mobile app runs on them, and 80% of our customers' engineers adopt it.
02 · Commitment
Leave when you want. We plan on you staying
BigChange does not publish contract lengths, and its 2026 reviews describe multi-year lock-ins, demands for the full remaining balance on cancellation, and costs that rise mid-term. Joblogic offers monthly commitment. We would rather earn renewal than enforce it.
03 · Compliance
Compliance is the product, not an afterthought
F-Gas built with REFCOM, SFG20, gas certificates, risk assessments, and a form builder with no development charges. For M&E, HVAC, and fire and security contractors this is the daily workload, and it is included. BigChange's strength is the fleet, not the certificate.
04 · Stability
A platform with a settled owner
BigChange has been through a founder exit, a private equity sale and absorption into Simpro Group inside four years; its website now runs its parent's branding and messaging. Joblogic has been independently built in Birmingham since 1998. When you raise a feature request, you know whose roadmap it lands on.
For the evaluation committee
What the comparison means for your role
Software decisions are made by three people with three different fears. Here is the Joblogic vs BigChange question through each pair of eyes.
Operations Director
Control that scales with complexity
Growth without visibility is how reputations get hurt. The structural question: which platform gives every role its own live view of jobs, SLAs, assets and engineers, without reporting windows or admin gatekeeping.
- Dashboard designer for every role; BigChange reviewers cite a 91-day report window
- Real-time engineer location and job status, included
- Subcontractor portal with controlled access, built in
Finance Director
Margin you can see while you can still defend it
Margin rarely leaks from one big hole. It leaks from small disconnects between jobs, costs and billing, and from licence costs that carry hardware you never use. The platform's job is to close both gaps.
- Automatic job costing with P&L per job and per contract
- Job completion connected to invoice approval in one workflow
- Sage, Xero, QuickBooks, KashFlow, FreeAgent; no double entry
- No compulsory hardware in the licence; no reported mid-term increases to model
Service Delivery Manager
Fewer gaps between the job and the paperwork
Missed SLAs and repeat visits rarely come from bad engineers. They come from information that did not arrive. The comparison here is what the engineer sees on site and what the office sees the moment it changes.
- Asset history, site documents and forms on the engineer's phone
- +25% first-time fix rates (William Austin Services)
- Missed actions and overdue jobs flagged by built-in AI before they become failures
For your sector
Where the differences bite hardest
Generic feature lists hide sector realities. Three where the Joblogic vs BigChange choice is most consequential.
HVAC and refrigeration
F-Gas obligations are not optional and not occasional. In Joblogic, F-Gas tracking and reporting is a native module built with REFCOM; BigChange does not market the capability at all. PartsArena integration puts parts data in the engineer's hand for better first-time fix.
97% customer retention in our HVAC niche
Facilities management
Multi-site contracts live and die on PPM discipline and SLA evidence. Joblogic's 52-week planner, SFG20 integration and contract-level reporting are included, with no fixed reporting window when the client asks for a year of history at review.
+25% job logging efficiency (Parr FM)
Fire and security
Certificate-heavy, audit-exposed work where the paperwork is the product. Joblogic's form and certificate builder carries no development charges, and compliance documents follow the asset, not the filing cabinet.
Thousands of hours saved on paperwork every year (TechniFire Solutions)
Proof
Results our customers verify
+25% First-time fix rates
(William Austin Services)
(William Austin Services)
+40% Workforce productivity
(Response BMS Scotland)
(Response BMS Scotland)
95% Less paperwork
(Tech Asset Management)
(Tech Asset Management)
+11% Customer profitability
(Maskold Environmental)
(Maskold Environmental)
99.99% Platform uptime
(service-level commitment)
(service-level commitment)
Every figure traces to a named customer or a platform-wide commitment. We don't publish numbers we can't stand behind.
Customer voice
What Joblogic customers say
Named customers, on the record. Not composites, not "a leading contractor".
Joblogic customer
"Maintenance turnover has grown from £6.5m to £20m since 2018. We capture every job, invoice faster, and have complete visibility."
Sam Allen, Director of Maintenance, East West Connect Joblogic customer
"We grew our workforce by over 500% in a year. Without Joblogic, we wouldn't have coped with that scale of mobilisation."
Stephen Williams, Managing Director, Time Assured Making the move
Switching from BigChange: the honest version
If you are inside a BigChange contract, talk to us anyway. We will be straight with you about timing, notice periods and what migration looks like, because the worst outcome is paying for two systems. Run by people who have delivered service contracts themselves.
1
Contract review
Bring your renewal date and terms. We will tell you honestly whether to move now or queue the migration for your notice window.
2
Data migration
Structured extract, mapping and import, with validation passes before cutover.
3
Structured onboarding
Role-based training for office, field and finance. Engineers adopt the mobile app at an 80% rate platform-wide.
4
Go live with support
24/7, 2-minute average response. You are not left to a ticket queue after the invoice clears.
What comes across
- Customers, sites and contacts
- Asset registers and asset history
- Open and historical jobs
- Contracts, PPM schedules and visit plans
- Price books and schedules of rates, where applicable
- Outstanding quotes and invoices, where applicable
What gets rebuilt, and what to plan for
- Custom forms and certificates: recreated in the Joblogic form builder, at no development charge
- Dashboards and reports: rebuilt in the dashboard designer, with no 91-day window
- Tracking hardware: BigChange trackers are hard-wired into your vehicles; plan the de-fit alongside cutover, and check whose property the hardware is in your contract
- Typical timeline and cost: scoped in writing as part of onboarding
For procurement
The questions your IT and procurement team will ask
Enterprise evaluations stall on hygiene, not features. Here are the answers up front.
Uptime
99.99% platform uptime as a service-level commitment. BigChange publishes no equivalent figure.
Data protection
UK company, data hosted in the UK, ISO 27001 accredited, GDPR compliant and penetration tested. Data processing terms available for review.
Your data on exit
Your data is yours. Structured export available if you leave. We earn renewals; we don't engineer them.
Who you're buying from
Tracer Management Systems Ltd, trading as Joblogic. Birmingham, UK, since 1998. UK company registration 03611671. Independently owned.
Educate your shortlist
Five questions to ask in any FSM demo
Ask us these. Ask BigChange these. Ask everyone these. The answers separate the platforms faster than any feature tour.
- 1 What exactly is in the licence, and is any of it hardware I have to take whether I need it or not?
- 2 What is the minimum contract term, what does cancellation cost in year two, and can I reduce licences mid-term? Get all three in writing.
- 3 Where does F-Gas and SFG20 compliance live: in the product, or nowhere?
- 4 Is there any limit on reporting windows or historical data when my client asks for a year of SLA evidence?
- 5 What is your AI actually doing in the workflow today, and what are you building next? Ask for specifics, not adjectives.
Questions answered
Joblogic vs BigChange: frequently asked questions
Is BigChange owned by Simpro?
Yes. Simpro Group, backed by K1 Investment Management, acquired BigChange in October 2024. The two brands now share messaging, web assets and an AI product line. Joblogic is independently owned and has been since 1998.
How much does BigChange cost compared to Joblogic?
BigChange publishes two tiers: £79.95 and £99.95 per licence per month, with vehicle tracking hardware, a rugged device and a SIM bundled into every licence. Joblogic's published pricing starts lower and does not require hardware. The like-for-like question is whether you need the hardware; if not, you are paying for it anyway.
Does BigChange require a long contract?
BigChange does not publish contract terms. Independent 2026 reviews repeatedly reference multi-year minimum commitments. Whatever you are quoted, get the term, the renewal mechanism and the exit terms in writing. Joblogic offers monthly commitment.
What happens if I cancel BigChange early?
We can only tell you what their customers report publicly: 2026 Trustpilot reviews describe demands for the full remaining contract value on cancellation. Read your contract carefully before signing, and ask specifically about early exit, licence reductions and whose property the installed hardware is.
Does Joblogic do vehicle tracking like BigChange?
BigChange's hard-wired telematics is a genuine strength and the heart of its product heritage. Joblogic provides real-time engineer tracking through the mobile app and supports vehicle tracking without compulsory hardware in every licence. If dashcams and fuel cards are central to your operation, evaluate BigChange seriously; if you need job, contract and compliance management first, that is Joblogic's ground.
Does BigChange have F-Gas or SFG20 compliance?
Neither is a marketed BigChange capability as of June 2026. Joblogic includes F-Gas natively through its REFCOM partnership and integrates SFG20 into planned maintenance and mobile. For HVAC, refrigeration and FM contractors, this is the structural difference between the two platforms.
Does Joblogic have AI?
Yes, working in the product today: a built-in assistant that detects missed actions and flags overdue jobs, embedded in the workflow with no separate licensing. Beyond that, Joblogic is building toward an agentic operating system for service contractors, in pilot with early access customers now. The direction is less manual coordination across departments and earlier sight of delivery risk.
Isn't BigChange the more AI-advanced platform?
BigChange launched a heavily marketed AI suite in 2026, shared with its parent company Simpro, and it is ambitious. The architectural difference matters though: their AI is layered onto an existing platform, while Joblogic is building intelligence into the operating layer itself, where jobs, engineers, assets, contracts and finance already connect. Adding AI features is a release. Building an operating system that absorbs the coordination work is a step change for the industry.
Is Joblogic just an entry-level option?
No. This framing appears on BigChange's comparison page, and the customer record contradicts it: East West Connect runs £20m of maintenance turnover on Joblogic, Accent Services scaled from £5m to £20m, and Maskold Environmental grew maintenance contract revenue 94%. Joblogic serves small teams and multi-site enterprise operations alike, with role-based access and enterprise reporting as standard.
Why is BigChange's Trustpilot rating so low?
As of June 2026, BigChange holds 2.1 on Trustpilot UK with 36% one-star reviews; the recurring themes are contract inflexibility, cancellation charges and price increases, and the profile is flagged as not replying to negative reviews. To be balanced: its onboarding and customer success teams also receive specific praise. Read the reviews yourself; patterns matter more than scores.
Can I move my data from BigChange to Joblogic?
Yes. Customers, sites, assets, job history and open contracts are brought across as part of a structured migration, with onboarding and training included. If you are mid-contract, start with the contract review; we will scope timing honestly around your notice period.
How long does implementation take?
It depends on the size of your operation. Joblogic implementations are run by people with service contracting backgrounds, and most customers are live within 90 days. Larger or more complex setups take longer, because configuring the system properly is worth the time. Your scoping call will give you a real timeline, not a sales one.
What integrations does Joblogic support?
Accounting integrations include Sage, Xero, QuickBooks, KashFlow and FreeAgent. PartsArena gives engineers access to parts data in the field, and the REFCOM partnership underpins F-Gas compliance. The platform also includes a customer portal and subcontractor portal as standard.
Where is my data hosted and who owns it?
Joblogic is a UK company with data hosted in the UK, ISO 27001 accredited, GDPR compliant and penetration tested. Your data remains yours, with structured export available if you ever leave. Data processing terms are available for procurement review.
What is the best UK alternative to BigChange?
For UK service and maintenance contractors, Joblogic is the most direct alternative: UK-built since 1998, published pricing without compulsory hardware, native F-Gas and SFG20, included PPM planning and mobile forms, and 24/7 support with a 2-minute average response. For fleet-first operations that want bundled telematics, BigChange remains a fair consideration.
Does Joblogic do quoting, stock and purchase orders?
Yes. Quoting with enquiry-to-job conversion, stock control with location replenishment, purchase orders with supplier invoice matching, and schedules of rates are all part of the platform, alongside job costing with per-job profit and loss.
What does Joblogic's AI cost?
The built-in AI assistant is embedded in the platform rather than sold as a separate licence. BigChange has not published pricing for its AI suite.
Do I keep the BigChange hardware if I leave?
That depends on your BigChange contract; the trackers are hard-wired into your vehicles and ownership terms vary. Check your agreement before planning a migration, and budget for de-fitting. Joblogic has no equivalent issue: there is no compulsory hardware to remove.
Compare it against your own operation
Thirty minutes, your jobs, your fleet, your contracts. No hard sell. Bring your hardest questions; you have five ready-made above.
Book your demoExisting customer? Use the support live chat to speak to the team.
Keep comparing
Compare Joblogic with other field service platforms
See how Joblogic measures up across the market, or start from the full comparison library.