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The story in brief
UK National Ltd has delivered expert facilities maintenance services across the UK since 1994. Based in Stockton-on-Tees, the team supports a wide range of commercial and industrial clients with HVAC, compliance, planned maintenance, drainage, electrical services, and more.
The business has grown steadily by investing in its people, processes, and technology. While UK National operates at a large scale, they prioritise a personal approach, ensuring every client receives high-quality, responsive service.
As operations expanded, UK National recognised that manual processes and disconnected systems were holding the business back. He led the move to Joblogic to modernise workflows, improve scheduling, and give both staff and customers a real-time view of job progress. The results have transformed the way UK National works across the board by reducing admin, improving compliance, and enhancing the client experience.
Managing assets across multiple client sites was manual, time-consuming, and error-prone. Joblogic’s asset management capabilities, including visual documentation and QR code integration, promised a substantial boost to their efficiency.
They found it difficult to efficiently schedule jobs and manage travel times, wasting time and effort. Joblogic’s route scheduler provided the solution, offering smarter job allocation and substantial efficiency gains.
Since they started using Joblogic, UK National has seen some impressive improvements across multiple operational areas
Why UK National chose Joblogic
They explained that adopting Joblogic was driven by some specific operational challenges that UK National was facing:
Managing assets across multiple client sites was manual, time-consuming, and error-prone. Joblogic’s asset management capabilities, including visual documentation and QR code integration, promised a substantial boost to their efficiency.
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Customers were frequently requesting status updates, which placed heavy demands on their admin resources. Joblogic’s customer portal promised to solve this by giving their clients real-time visibility of job statuses, greatly cutting down on unnecessary communication.
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Managing certifications efficiently was a challenge. Joblogic helped bring greater visibility and structure to certification processes, supporting compliance and reducing admin overhead.
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They found it difficult to efficiently schedule jobs and manage travel times, wasting time and effort. Joblogic’s route scheduler provided the solution, offering smarter job allocation and substantial efficiency gains.
Challenge & Opportunity
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NCG’s spreadsheet-based maintenance process became unmanageable, slowing visibility and collaboration across 75+ services.
All maintenance jobs were managed in a single spreadsheet, making it difficult to handle work across 75+ services.
The system became harder to maintain as more sites were added.
Tasks were tracked manually using a basic traffic-light system, leading to confusion and slow updates.
Long email chains were required for updates, resulting in poor visibility and inconsistent collaboration.
Departments and external contractors struggled to work together efficiently due to slow and fragmented communication.
NCG needed a scalable, centralised system to streamline maintenance operations and improve real-time visibility and teamwork.
NCG needed a structured, centralised system that could scale with 75+ services.
They required real-time visibility of maintenance and compliance.
The team wanted a solution that supports live job tracking and instant reporting.
They needed a simple, easy-to-use interface suitable for colleagues with varying technical skills.
NCG aimed to improve collaboration across departments and with external contractors.
The Joblogic features UK National uses most
Since implementing Joblogic across their business, some features have become absolutely central to UK National’s daily operations, including:
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Asset Management with QR code tagging
The ability to document assets visually using images and QR codes ensures accurate tracking and efficient asset management across multiple client sites.
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Customer Portal
This portal provides clients with real-time visibility into their service portfolios, greatly enhancing transparency and reducing administrative communication.
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SFG20-Compliant Maintenance Scheduling
Integration with SFG20 standards enables UK National to assign standardised maintenance tasks, ensuring compliance and effective management of planned preventative maintenance (PPM).
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Route Scheduler
The Route Scheduler optimises engineers’ routes, reduces travel inefficiencies, and directly contributes to significant operational time savings.
Real-Time Dashboards
Joblogic dashboards displayed in UK National’s helpdesk provide real-time job status updates, allowing the team to manage operations proactively and rapidly respond to issues as they emerge.
Intuitive interface
Joblogic’s user-friendly interface makes onboarding and daily use simple for their teams, significantly reducing training requirements compared to their previous software.
The project timeline
An overview of the four essential phases guiding the project from initial discovery to final delivery.
STEP
1
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Conducted in-depth workshops with key stakeholders to understand challenges, map current workflows, and validate the most critical needs for change.
STEP
2
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Outlined the core MVP features—intelligent scheduling, mobile engineer app, invoicing, and reporting—aligned to business priorities.
STEP
3
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Launched a pilot with selected engineers to validate usability, collect feedback, and refine the system before wider deployment.
STEP
4
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Rolled out Joblogic across departments with structured onboarding and tailored training for engineers, administrators, and managers.
STEP
5
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Introduced advanced reporting and a customer portal while providing ongoing support and enhancements to drive long-term value.
Our Approach
A structured process that ensured the right solution, smooth adoption, and long-term impact for the client.
Review processes and align technology to client needs
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Pilot, train, and roll out across the organization
Ongoing updates, feedback, and long-term growth
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