A growing customer base, no central system to help manage back office operations and the use of several disjointed business applications led Airco to implement Joblogic. The service management software helped Airco improve operations and enabled them to increase their customer base through being more efficient. The use of Joblogic Mobile has maximised the time of office staff and engineers by enabling real-time communication and reducing reliance on paperwork.

About Airco

Airco Limited is an air conditioning and refrigeration contractor. Formed in 1991, the company has grown from a small local specialist contractor to a nationwide service company, offering full building maintenance services including heating, plumbing and electrical works.

Benefits of using Jobogic

Joblogic transformed Airco’s back office administration:

  • Data is now held on one database as opposed to in manual systems and spreadsheets. This includes: enquiries, jobs, costs, purchase orders and invoices.
  • Joblogic was integrated with Sage Line 50 to avoid the need to re-key financial information into a different system.
  • Job history, job status tracking and reports are available at the click of a button.
  • Airco’s customer base and engineers grew by 30% in the first 2 years of using Joblogic.
  • After the implementation of Joblogic the decision was taken to use Joblogic Mobile to enable real-time communication between the office and engineers and to further improve efficiency.

Now, using Joblogic Mobile

  • Jobs can be sent directly to an engineer’s hand held device.
  • Real-time status updates can be sent to the office using touch-screen functionality.
  • Time sheets, parts used, parts requested, photographs, notes and customer signatures can be captured.
  • The time to invoice is quick due to the elimination of paper from the job cycle.
“We needed to get away from disjointed systems. Finding simple information such as parts used or ordered was laborious and inefficient.”

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