Service and maintenance companies typically process a high volume of low value jobs. Without dedicated job management software it’s really difficult to keep track of jobs. Jobs might be logged manually or using spreadsheets. This doesn’t lend itself to sharing information, so in a busy environment jobs get lost in the process.
Joblogic helpdesk software allows multiple people to log and view jobs at the same time. You can see the status of each job in real time as it progresses from creation to completion. Keeping both customers and management informed of jobs is easy and will give you the confidence to grow your service operation without having to take on more administration costs.
Quick Job Logging
Using our user friendly interface your service desk team can log jobs in seconds. It's really easy to find customers using wildcard searches. So even if you only have a part of their name or postcode the system will find it instantly. If the customer is brand new you can simply create them as you're logging the job. Joblogic uses Google Places integration giving you the world's largest address database. This ensures that your data is consistent and saves valuable time on the phone.
Service desk staff can categorise jobs using tags so that you can report on different types of work. Priorities can be set against jobs to make sure that you attend to the most urgent ones first. This includes a traffic light system to highlight jobs in jeopardy of missing a target response. Your team can add attachments, notes and order numbers to jobs giving you everything you need to replace manual systems.
Job Searches & Editing
Once jobs are logged they can be deployed to your mobile engineers using the scheduler. Engineers can use the Joblogic Mobile App to update the status of the job in real time. Our service desk screen gives your back office team full visibility of the progress of each job. For example, a job accepted by an engineer will display a 'thumbs up' icon whereas an engineer on route will display a 'vehicle' icon.
Jobs can easily be found using a combination of powerful searches and status filters. Jobs can be opened and edited at the click of a button so adding notes or emailing a report to your customer takes seconds. The back office gets alerted when jobs are complete. They can open the job and quickly quality check the information from the mobile app before creating an invoice to send to the customer.
In addition to searching and editing jobs it's critical that both admin and management can get access to job based reports. Management can benefit from visually stunning dashboards that show key metrics such as total outstanding jobs, first time fix %, jobs inside response target and a league table of the most productive engineers.
Service desk staff can generate detailed reports for customers as pdfs or exported to Excel. You can also give your customers access to the Customer Portal to take the reporting burden off your own team.
Your first step towards efficiency
Do more jobs per day without employing more staff. Get your invoices out the door quickly and improve your cash flow.