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Business Tips & Strategies

Our helpful blogs have been created to provide some guidance on getting the most out of your team and increasing efficiency across your business. Find tips and advice on how to set your employees up for success and deliver an even better service to your customers.

How CAFM supports hybrid working
Business Tips & Strategies May 27, 2022

How CAFM supports hybrid working

How we use office buildings and facilities is changing since the pandemic. What does hybrid working mean for facilities management? What happens to workspaces when people no longer need a permanent desk? How can buildings be maintained and run efficiently when occupancy fluctuates? This blog explores some of the logistical challenges and explains how CAFM is vital tool for helping fac [...]

How to Manage Cost Overrun on Construction Projects
Business Tips & Strategies May 11, 2022

How to Manage Cost Overrun on Construction Projects

Unfortunately, cost overrun in construction projects is typical, where expenses quickly exceed the original budget. This leads to delays, frustration, and even legal disputes between the involved parties. But by identifying the root causes of cost overruns before they happen, construction managers can take steps to avoid them. What are the Factors Behind Cost Overrun? Cost overrun in [...]

How to Scale Up Your Field Service Company
Business Tips & Strategies Mar 24, 2022

How to Scale Up Your Field Service Company

When running a field service company, it’s important to have a foolproof plan to scale it. If you don’t scale your service business, you’ll risk allowing your competition to take over your market share, leaving you to play catch up. Scaling your business is an entirely different ball game, where you need to be streamlined and efficient in all of your processes. In this blog, we’ll tal [...]

How to Manage Difficult Employees in Field Service Teams
Business Tips & Strategies Feb 10, 2022

How to Manage Difficult Employees in Field Service Teams

For managers of remote field service workers, getting a birds-eye view of what’s happening out in the field is a challenge, so difficult employees can be harder to spot. Commonly though, if there is a difficult person in the team, you’ll soon hear about it from others. One bad apple can sap motivation and pull down the performance of a whole team. That’s why nipping things in the bud [...]

How to Ensure Customer Satisfaction in Field Services
Business Tips & Strategies Jan 28, 2022

How to Ensure Customer Satisfaction in Field Services

Customer experience is a critical component of any successful field service business. An excellent customer service policy helps to ensure satisfied clients, who will then return to the company and recommend it to others. It can also help prevent negative reviews, which can quickly catapult your business into a downward spiral. However, many companies only focus on the bare requiremen [...]

Establishing a Covid Policy for Site Visits Post-Lockdown
Business Tips & Strategies Jan 26, 2022

Establishing a Covid Policy for Site Visits Post-Lockdown

As we learn to live with Covid what does this mean for field service and maintenance teams as restrictions are lifted? This blog considers the key things you need to know for establishing a site visit policy as we embrace a new normal. During the pandemic, field service maintenance companies have faced the biggest crisis in service delivery since wartime. Businesses have battled with [...]

How Technology Can Improve Your First-Time Fix Rate
Business Tips & Strategies Jan 21, 2022

How Technology Can Improve Your First-Time Fix Rate

The number one reason customers complain about maintenance services is that the technician was unable to resolve the issue on the first visit. It’s a frustrating and all too common scenario in field services, especially in residential housing, where customer satisfaction is a key focus.  Improving First Time Fix Rates (FTFRs) is challenging but it can boost productivity and impro [...]

PPE in Construction: The Cost of Getting it Wrong
Business Tips & Strategies Jan 06, 2022

PPE in Construction: The Cost of Getting it Wrong

Without the correct PPE in construction lives are put at risk and getting it wrong could also mean potentially damaging costs for your business. Did you know that failing to provide a construction worker with industry-standard headgear could cost you a staggering £344,400 in compensation if that worker were to have an accident? Even a minor injury could incur compensation costs of up [...]

Six Tips to Motivate Your Service Engineers
Business Tips & Strategies Dec 13, 2021

Six Tips to Motivate Your Service Engineers

The New Year is usually preceded by the party season, where employees have a brief moment of respite from the hectic nature of their work. After the festivities are over, however, a phenomenon called the ‘January Blues’ is often seen in workforces — even in the most established companies.  During this period, businesses experience a surge in employee resignations, as many take th [...]

Why Diversity Matters in Field Services and How to Improve
Business Tips & Strategies Dec 08, 2021

Why Diversity Matters in Field Services and How to Improve

You may think the status quo is just fine when it comes to the depth and breadth of your workforce, but the business case for greater diversity is stronger than ever. Research shows that diversity brings many advantages to organisations, including better opportunities to win contracts. Sounds like a no brainer, doesn’t it? But what does diversity in business mean? How does it create a [...]

Cyber Security for a Small Business: The Essentials You Need to Know
Business Tips & Strategies Nov 29, 2021

Cyber Security for a Small Business: The Essentials You Need to Know

Why should small businesses worry about cyber security? Put simply, business security incidents come with a heavy cost, no matter how small your organisation. Cyber attacks can cause considerable downtime, hinder productivity, and worse still, damage a company’s reputation. The global pandemic has increased the risks. With many people working online from home, the new landscape has ha [...]

How to Send an Overdue Payment Reminder
Business Tips & Strategies Nov 25, 2021

How to Send an Overdue Payment Reminder

How to Request Payment From a Customer  When to Request Payment for An Overdue Invoice How to Send an Overdue Invoice Reminder The Case for Automation  What to Include in an Unpaid Invoice Letter or Email Bringing it All Together – an Email Template What to Do if the Customer Doesn’t Respond to Your Overdue Invoice Reminder? Actions You Can Take If Payment Reminders Don’t Wo [...]

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