# Joblogic - Full Content > Joblogic is a cloud-based field service management (FSM) software platform founded in 1998 in Birmingham, UK. We serve 30+ service industries with 400+ employees across the UK, Pakistan, and Vietnam. Pricing starts at £45 per user per month. --- ## Homepage - https://www.joblogic.com/ ### The Best Management Software for Field Services Joblogic is a cloud-based field service management (FSM) platform built for service, maintenance, and repair businesses. Founded in 1998 and headquartered in Birmingham, UK, Joblogic helps field service companies eliminate paperwork, connect their office and field teams in real time, and manage every part of a job's life cycle, from quotation through to invoicing, in one centralised system. Our mission is consistent progress. Catering to a wide selection of maintenance industries, our service management software provides a full range of features to help simplify your workflows and remove major operational obstacles. With Joblogic's job management software, you can outperform your competition by improving your efficiency, increasing output, and growing your profits. Our all-in-one workforce management software means you no longer have to rely on numerous disconnected systems to run your business. Joblogic's cloud-based platform lets you streamline service operations, improve visibility across your entire workforce, and drive better communication between the back office and field engineers. With Joblogic, you can better measure your team's performance and make informed business decisions at every level of your organisation. ### Why Businesses Choose Joblogic - **Real-time job tracking**: see exactly where every engineer is and what they're working on at any moment. - **Paperless workflows**: replace paper job sheets, certificates, and reports with digital equivalents completed on mobile. - **Automated scheduling**: intelligent drag-and-drop scheduling helps dispatchers assign the right engineer to the right job. - **Customer portal**: give your clients a self-service portal to raise jobs, view progress, and download documents. - **Compliance management**: stay on top of gas safety, electrical certificates, and industry-specific compliance requirements. - **Connected integrations**: connect to Xero, Sage, QuickBooks, Microsoft Dynamics, and 50+ other business systems via the Joblogic Marketplace. ### Trusted by Thousands of Field Service Businesses Joblogic is trusted by thousands of companies across the UK and internationally, from sole traders and small businesses to large enterprise organisations managing hundreds of field engineers. Our customers span HVAC, facilities management, plumbing, electrical, gas engineering, fire and security, pest control, lift maintenance, and many more service industries. ### Get Started Sign up for a free trial today or book a demo call with one of our experts to discover exactly how much Joblogic can help you and your business. - **Book a demo:** https://www.joblogic.com/book-a-demo/ - **Free trial:** https://go.joblogic.com/uk/Register - **Pricing:** https://www.joblogic.com/pricing/ --- ## Pricing - https://www.joblogic.com/pricing/ Joblogic is available in three plans, Standard, Premium, and Enterprise, designed to match the scale and complexity of your business. All plans are priced per user per month and billed annually. ### Standard - from £45 per user/month Best for small field service businesses getting started with job management software. **Included features:** - Job management and scheduling - Mobile app for field engineers - Customer management (CRM) - Quoting and invoicing - Purchase orders - Reporting and dashboards - Email and SMS notifications - Customer portal - Joblogic Marketplace integrations ### Premium - from £65 per user/month Best for growing businesses that need advanced features and deeper control. **Everything in Standard, plus:** - Contract management - Planned preventative maintenance (PPM) - Asset management and asset tracking - SLA management - Advanced reporting and custom reports - Stock and inventory management - Timesheet management - Multi-site support ### Enterprise - pricing on request Best for large organisations with complex operational requirements and enterprise-grade needs. **Everything in Premium, plus:** - Dedicated account management - Custom onboarding and implementation support - Advanced API access - Custom integrations - Single sign-on (SSO) - Enhanced security controls - SLA-backed support ### Optional Add-Ons (UK) - **Compliance certificates**: gas safety records, EICR, F-Gas, and other digital certificates - **Workforce tracking**: GPS engineer tracking via mobile app - **Branded customer portal**: white-labelled portal with your company branding ### Pricing FAQs **Is there a free trial?** Yes. Joblogic offers a free trial so you can explore the platform before committing. No credit card is required. **Are prices per user or per company?** Prices are per user per month. You only pay for the users you need. **Can I change plans?** Yes. You can upgrade or adjust your plan at any time. Speak to our team for details. **Do prices include VAT?** All prices shown are exclusive of VAT (for UK customers) and exclusive of applicable taxes for international customers. **Note:** Joblogic reserves the right to change product pricing at any time. The pricing page at joblogic.com/pricing/ always shows the current, correct pricing. We reserve the right not to honour prices listed elsewhere. To see how much you could save by switching to Joblogic, try our **Savings Calculator:** https://www.joblogic.com/savings-calculator/ --- ## About Us - https://www.joblogic.com/about-us/ ### About Joblogic Joblogic was founded in 1998 in Birmingham, United Kingdom, with a single ambition: to make field service management simpler, smarter, and more profitable for service businesses of every size. Over more than 25 years we have grown from a small UK software company into a global FSM platform with over 400 employees across offices in Birmingham (UK), Lahore (Pakistan), and Ho Chi Minh City (Vietnam). Today, thousands of field service businesses across the UK, Ireland, United States, Australia, the Middle East, and beyond rely on Joblogic to run their operations every day. ### Our Mission Our mission is consistent progress, for our customers and for ourselves. We believe that technology should remove friction from your business, not add to it. Every feature we build is designed to save time, reduce errors, and help service businesses deliver a better experience to their own customers. ### Our Product Joblogic is a cloud-based field service management platform covering every stage of a job's life cycle: - **Quoting**: create and send professional quotes in minutes - **Job management**: raise, assign, and track jobs from first call to completion - **Scheduling and dispatch**: intelligent drag-and-drop scheduling with real-time engineer visibility - **Mobile app**: engineers complete job sheets, capture signatures, take photos, and raise purchase orders on site - **Contract and PPM management**: manage recurring maintenance contracts and automated planned preventative maintenance schedules - **Asset management**: track every asset at every site with full service history - **Invoicing**: raise invoices instantly on job completion and sync with your accounting system - **Reporting**: real-time dashboards and custom reports across jobs, engineers, customers, and financials - **Compliance**: digital gas safety certificates, EICRs, F-Gas records, and more ### Industries We Serve Joblogic serves 30+ field service industries including HVAC, facilities management, plumbing, electrical, gas engineering, fire and security, refrigeration, pest control, lift maintenance, grounds maintenance, cleaning, and more. ### Our Values - **Customer first**: everything we do starts with what our customers need - **Continuous improvement**: we ship regular product updates informed by customer feedback - **Transparency**: honest pricing, honest conversations, no hidden fees - **Global thinking, local expertise**: international scale with deep knowledge of UK compliance and regulatory requirements --- ## HVAC Software - https://www.joblogic.com/industries/hvac-management-software/ ### HVAC Field Service Management Software Joblogic's HVAC software is purpose-built for heating, ventilation, and air conditioning contractors. Whether you run a small team of engineers or manage a large national operation, Joblogic gives you the tools to handle every aspect of your HVAC business, from initial enquiry and quotation through to job completion, invoicing, and compliance certification. ### Challenges HVAC Businesses Face HVAC contractors deal with complex operational challenges every day: managing reactive callouts alongside planned maintenance contracts, keeping track of F-Gas regulations and refrigerant handling records, maintaining asset histories across multiple customer sites, and ensuring engineers have the right parts and information when they arrive on site. Traditional methods, spreadsheets, paper job cards, and disconnected systems, cannot keep up. Joblogic replaces them with a single, connected platform that gives you full visibility and control. ### How Joblogic Helps HVAC Contractors **Job and Service Management** Raise, assign, and track every HVAC job in real time. Reactive callouts, planned service visits, and installation projects are all managed within one system. **Contract and PPM Scheduling** Automate your planned preventative maintenance schedules. Joblogic generates work orders automatically based on your service contracts, so nothing is missed and SLAs are always met. **F-Gas Compliance** Capture and store F-Gas records digitally. Engineers complete refrigerant handling records on the Joblogic mobile app on site. All records are stored securely and are instantly retrievable for audit purposes. **Asset Management** Build a complete asset register across all customer sites. Record equipment details, installation dates, warranty information, and full service history. When a fault is reported, engineers can see the complete history of that asset before they arrive. **Mobile App for Engineers** Your HVAC engineers receive job details, site information, asset records, and parts lists on the Joblogic mobile app. They can complete digital job sheets, capture customer signatures, take photos of equipment, and raise purchase orders, all without returning to the office. **Scheduling and Dispatch** The drag-and-drop scheduling board gives dispatchers a real-time view of engineer availability, location, and current workload. Assign jobs in seconds and send notifications directly to engineers' mobile devices. **Invoicing and Accounts Integration** Generate invoices automatically on job completion and push them directly to Xero, Sage, QuickBooks, or your preferred accounting platform. Remove double data entry and accelerate your cash flow. **Reporting** Measure engineer productivity, first-time fix rates, SLA compliance, contract profitability, and more with Joblogic's real-time reporting dashboards. ### Why HVAC Businesses Choose Joblogic Joblogic is trusted by HVAC contractors across the UK and internationally. Our customers consistently report reductions in paperwork, faster invoicing, improved engineer utilisation, and stronger compliance records after switching to Joblogic. **Book a demo:** https://www.joblogic.com/book-a-demo/ --- ## Facilities Management Software - https://www.joblogic.com/industries/facilities-management-software/ ### Facilities Management Software Joblogic's facilities management software is designed to help FM companies and in-house FM teams manage reactive maintenance, planned preventative maintenance, contractor management, compliance, and multi-site asset management, all from a single platform. ### The Complexity of Modern Facilities Management Facilities management is one of the most operationally complex service sectors. FM companies must coordinate multiple trades, manage assets across dozens or hundreds of sites, maintain compliance records for fire safety, gas, electrical, and water hygiene, and deliver against demanding SLAs, often all at the same time. Joblogic gives FM teams the visibility and automation they need to meet these demands without relying on disconnected spreadsheets, shared inboxes, or manual processes. ### Key Features for Facilities Management **Multi-Site Asset Management** Build and maintain a comprehensive asset register across every site you manage. Track equipment details, location, condition, warranty status, and complete service history. Link assets directly to PPM schedules and reactive job records. **PPM Scheduling and Contract Management** Automate planned maintenance visits based on contract terms and asset service requirements. Joblogic generates work orders automatically, assigns engineers, and tracks completion, ensuring nothing is missed and contracts are delivered profitably. **Reactive Job Management** Log reactive callouts from your help desk or customer portal, assign them to available engineers, and track progress through to completion. Real-time SLA dashboards show you which jobs are on track and which need attention. **Compliance Management** Maintain digital compliance records for gas safety, electrical testing, fire risk assessments, water hygiene (Legionella), and other statutory and contractual requirements. Certificates and documentation are stored against each asset and site for instant retrieval. **Customer and Tenant Portal** Give your clients and building occupants a self-service portal to raise maintenance requests, track job progress, view asset histories, and download compliance certificates. **Contractor Management** Manage your supply chain of sub-contractors within Joblogic. Raise purchase orders, assign jobs, and track contractor performance alongside your own engineers. **Reporting and Analytics** Real-time dashboards covering SLA performance, asset reliability, job volumes, contract profitability, and engineer productivity. Export reports for client presentations or internal review. **Accounting Integrations** Connect Joblogic to Xero, Sage, QuickBooks, or Microsoft Dynamics to sync invoices, purchase orders, and financial data automatically. ### Who Uses Joblogic for FM Joblogic is used by FM companies managing commercial properties, public sector estates, retail portfolios, healthcare facilities, educational establishments, and housing associations. **Book a demo:** https://www.joblogic.com/book-a-demo/ --- ## Plumbing Software - https://www.joblogic.com/industries/plumbing-software/ ### Plumbing and Heating Field Service Software Joblogic's plumbing software helps plumbing and heating contractors manage their jobs, engineers, and compliance records more efficiently. From one-off reactive callouts to long-term maintenance contracts, Joblogic gives plumbing businesses the tools to grow without growing their admin burden. ### Built for Plumbing Contractors Plumbing businesses face a constant challenge: managing a high volume of reactive jobs while simultaneously maintaining planned service contracts, tracking parts and materials, and staying on top of compliance requirements. Joblogic is designed to make all of this straightforward. ### Key Features for Plumbers **Job Management** Raise reactive and planned jobs quickly. Assign them to the right engineer based on location, skill, and availability. Engineers receive job details on their mobile device and can access all the information they need before arriving on site. **Quoting and Estimating** Create professional quotes in minutes using Joblogic's built-in quoting tools. Convert accepted quotes into jobs automatically, removing re-keying. **Gas Safety Certificates** For plumbers and heating engineers, Joblogic supports digital gas safety records (CP12) and boiler service reports completed on the mobile app. Certificates are automatically stored against the relevant asset and customer record. **PPM and Service Contracts** Manage boiler service contracts, water treatment schedules, and other recurring maintenance agreements. Joblogic automates the scheduling and tracks completion against contract terms. **Parts and Stock Management** Track the parts your engineers use on jobs. Manage van stock, raise purchase orders from site, and keep your inventory accurate. **Mobile App** Engineers use the Joblogic mobile app to receive jobs, complete digital job sheets, capture photos and signatures, record parts used, and raise invoices, all without paper. **Invoicing** Invoice customers immediately on job completion. Sync invoices with Xero, Sage, or QuickBooks to keep your accounts up to date. **Customer Portal** Give homeowners and commercial clients a portal to request service, track jobs, and view their service history and certificates. **Book a demo:** https://www.joblogic.com/book-a-demo/ --- ## Electrical Software - https://www.joblogic.com/industries/software-for-electricians/ ### Electrical Contractor Software Joblogic's electrical contractor software helps electrical businesses manage jobs, compliance certificates, planned maintenance contracts, and engineer scheduling in one connected platform. Whether you specialise in domestic, commercial, or industrial electrical work, Joblogic supports your operations end to end. ### The Demands on Electrical Contractors Electrical contractors must manage a complex mix of project work, reactive callouts, and periodic testing and inspection visits, all while maintaining detailed compliance records and meeting strict regulatory requirements. Joblogic helps electrical businesses stay organised, compliant, and profitable. ### Key Features for Electrical Contractors **Electrical Compliance Certificates** Complete EICR (Electrical Installation Condition Reports), PAT testing records, minor works certificates, and installation certificates digitally using the Joblogic mobile app. Certificates are stored securely and can be emailed to customers instantly on completion. **Asset Management** Maintain a complete register of electrical installations, distribution boards, consumer units, and other assets across all customer sites. Track test dates, next inspection due dates, and full service history. **Periodic Inspection Scheduling** Automate your periodic inspection programmes. Joblogic tracks when EICRs are due for each property and generates work orders automatically, ensuring no inspections are missed. **Job Management** Manage reactive faults, installation projects, and periodic testing visits from a single job management system. Engineers receive all job details, site access information, and asset records on their mobile device. **Quoting** Create detailed quotes for electrical installation projects, periodic testing programmes, and reactive repairs. Track quote status and convert accepted quotes to jobs automatically. **Scheduling** Drag-and-drop scheduling board with real-time engineer availability. Assign the right electrician to each job based on location, certification level, and current workload. **Invoicing and Accounts** Raise invoices on job completion and sync with Xero, Sage, or QuickBooks. Reduce the time between job completion and payment. **Book a demo:** https://www.joblogic.com/book-a-demo/ --- ## Gas Engineering Software - https://www.joblogic.com/industries/gas-engineer-software/ ### Gas Engineer Management Software Joblogic's gas engineering software is designed specifically for gas service and maintenance businesses. It covers every aspect of gas engineer management, from scheduling boiler services and repairs to generating compliant Gas Safety Records (CP12) and managing service contracts, all in one connected platform. ### Purpose-Built for Gas Engineers Gas engineering businesses operate in a highly regulated environment. Every boiler service, gas safety check, and repair must be documented accurately and completely. Joblogic makes compliance straightforward while also automating the operational tasks that consume time and create margin pressure. ### Key Features for Gas Businesses **Digital Gas Safety Records (CP12)** Engineers complete Gas Safety Records digitally on the Joblogic mobile app. Records are automatically stored against the correct appliance and property, and can be emailed to landlords, property managers, or homeowners immediately on completion. **Boiler Service Management** Track every boiler service across your customer base. Joblogic records the appliance details, service history, and next service due date for every installation. Automatic reminders ensure no boiler service lapses. **Landlord Gas Safety Contracts** Manage annual landlord gas safety inspection contracts efficiently. Joblogic automates PPM scheduling, generates work orders, tracks completion, and produces the documentation landlords require. **Asset Management** Maintain a full record of every boiler, gas appliance, and associated equipment across all customer properties. Link appliances to Gas Safety Records, service histories, and upcoming scheduled visits. **Gas Safety Compliance Tracking** Compliance dashboards show you which properties have current gas safety certificates and which are approaching or past their renewal date. Never miss a renewal again. **Mobile App for Gas Engineers** Gas engineers receive job details, appliance information, and previous service records on their mobile device before arriving on site. They complete all documentation on site and submit it instantly, without returning to the office. **Scheduling and Dispatch** Manage engineer workloads and schedule gas safety visits, boiler services, and reactive repairs from a single scheduling board. Real-time engineer location tracking helps dispatchers optimise routes and respond to urgent callouts. **Quoting and Invoicing** Raise quotes for boiler replacements, upgrades, and installation work. Convert accepted quotes to jobs automatically. Invoice on job completion and sync with your accounting software. **F-Gas and Refrigeration** For businesses that work across gas and refrigeration, Joblogic also supports F-Gas records and refrigerant handling documentation. **Book a demo:** https://www.joblogic.com/book-a-demo/ --- ## Features Overview - https://www.joblogic.com/features ### Joblogic Features - Everything You Need to Run Your Field Service Business Joblogic is a comprehensive field service management platform covering every operational function of a service, maintenance, or repair business. Below is an overview of the core features available across Joblogic's plans. --- ### Job Management The heart of Joblogic is job management. Raise jobs from a customer enquiry, a contract schedule, or a customer portal request. Each job record captures all the information your team needs: customer details, site address, asset information, job description, parts required, engineer notes, photos, and signatures. - Raise reactive, quoted, and planned jobs - Job status tracking from open to invoice - Priority levels and SLA timers - Attach photos, documents, and certificates - Full audit trail on every job record --- ### Scheduling and Dispatch The Joblogic scheduling board gives your office team a real-time view of engineer availability, location, and current job load. Assign jobs to engineers with a simple drag and drop. Engineers are notified instantly on their mobile device. - Drag-and-drop scheduling board - Real-time engineer location tracking (GPS) - Multi-day and multi-engineer view - Unallocated jobs queue - Automatic travel time estimation --- ### Mobile App Joblogic's mobile app for iOS and Android puts everything your field engineers need in their pocket. Engineers can receive jobs, access site and asset information, complete job sheets, capture signatures and photos, record parts used, raise purchase orders, and generate compliance certificates, all without paper and without returning to the office. - Works offline (syncs when connection is restored) - Digital job sheets and service reports - Customer signature capture - Photo capture linked to job records - Compliance certificate completion (gas, electrical, F-Gas, and more) - Parts and materials recording - Purchase order creation from site --- ### Contract and PPM Management Manage recurring maintenance contracts and planned preventative maintenance programmes within Joblogic. Define contract terms, attach assets, set maintenance frequencies, and let Joblogic automatically generate work orders on schedule. - Contract lifecycle management - PPM schedule automation - SLA management and breach alerts - Contract profitability reporting - Renewal tracking and alerts --- ### Asset Management Build a comprehensive asset register across all customer sites. Record asset details, installation dates, warranty information, and full service history. Link assets to PPM schedules, compliance certificates, and job records. - Multi-site asset registers - Asset service history - QR code and barcode scanning - Asset condition tracking - Next service and inspection due dates --- ### Quoting and Estimating - https://www.joblogic.com/features/quoting-software/ Create professional quotes quickly using Joblogic's quoting module. Build quotes from a parts and labour price list, apply discounts, and send to customers by email. Convert accepted quotes to jobs with a single click. - Quote creation and management - Parts and labour price lists - Quote approval workflow - Automatic job creation on quote acceptance - Quote-to-invoice reporting --- ### Invoicing - https://www.joblogic.com/features/online-invoice-software/ Raise invoices on job completion and send them to customers directly from Joblogic. Sync invoices with your accounting software to remove double data entry. - Automatic invoice generation on job completion - Batch invoicing for contract jobs - Credit notes - Integration with Xero, Sage, QuickBooks, and others --- ### Customer Portal Give your customers a branded self-service portal where they can raise maintenance requests, track job progress, view asset histories, download compliance certificates, and approve quotes. - Customer and tenant self-service - Job status tracking - Certificate and document download - Quote approval - Custom branding available on Enterprise plan --- ### Compliance Management - https://www.joblogic.com/products/compliance-management Joblogic supports digital compliance certificates for gas safety (CP12), electrical installation (EICR), F-Gas, PAT testing, and other industry-specific regulatory requirements. Certificates are stored against the relevant asset and property, timestamped, and instantly retrievable. - Gas Safety Records (CP12) - Electrical Installation Condition Reports (EICR) - F-Gas and refrigerant records - PAT testing records - Compliance expiry tracking and alerts --- ### Reporting and Dashboards Real-time reporting dashboards give managers and business owners visibility into every aspect of operations: job volumes, engineer performance, SLA compliance, contract profitability, first-time fix rates, customer satisfaction, and financial performance. - Pre-built dashboards - Custom report builder - Export to CSV and PDF - Scheduled report delivery by email --- ### Integrations - Joblogic Marketplace Joblogic connects to 50+ business applications via the Joblogic Marketplace. Key integrations include: - **Accounting:** Xero, Sage, QuickBooks, Microsoft Dynamics 365 - **Parts and procurement:** Wolseley, Screwfix Trade, City Plumbing - **Payments:** GoCardless, Stripe - **CRM:** Salesforce - **Communication:** Twilio (SMS) --- ## Guide: Invoice Software for Field Service Businesses - https://www.joblogic.com/features/online-invoice-software/ ### What Is Field Service Invoice Software? Field service invoice software is a tool that allows service and maintenance businesses to create, send, and manage customer invoices directly from their job management system. Unlike general-purpose accounting software, field service invoice software is connected to the job record, meaning invoices can be generated automatically when a job is marked complete, incorporating the labour, parts, and expenses recorded by the engineer on site. ### Why Manual Invoicing Costs Field Service Businesses Money Many field service businesses still rely on manual invoicing processes: engineers complete paper job sheets, office staff re-key data into a separate invoicing or accounting system, invoices are printed or emailed manually, and payment chasing is done via spreadsheet or email. This approach is slow, error-prone, and expensive. Common problems include: - **Invoicing delays**: days or weeks between job completion and invoice dispatch mean slower cash flow. - **Missed billable items**: parts used by engineers that are not properly recorded on paper job sheets frequently go uninvoiced. - **Data entry errors**: re-keying job sheet data into an invoicing system introduces errors that lead to disputes and credit notes. - **Poor visibility**: without real-time invoice status tracking, it is difficult to identify overdue accounts and prioritise credit control. ### How Joblogic's Invoice Software Works Joblogic integrates job management and invoicing into a single workflow: 1. An engineer completes a job on the Joblogic mobile app, recording labour time, parts used, and any additional charges. 2. The job is marked complete. The office can review the job record and approve it for invoicing. 3. Joblogic generates a professional invoice automatically, pre-populated with all the billable items from the job record. 4. The invoice is emailed to the customer directly from Joblogic. 5. The invoice is pushed to the connected accounting system (Xero, Sage, QuickBooks, etc.) automatically, no re-keying required. ### Key Benefits - Faster invoicing: invoice on the same day as job completion - Fewer errors: data flows from job record to invoice automatically - No missed billable items: all parts and labour recorded on the mobile app flow through to the invoice - Better cash flow: faster invoicing means faster payment - Integration with accounting software: no double entry --- ## Guide: Building Maintenance Software - https://www.joblogic.com/industries/building-maintenance-software ### What Is Building Maintenance Software? Building maintenance software is a platform that helps property owners, facilities managers, and maintenance contractors manage the repair, upkeep, and compliance of buildings and the assets within them. It covers both planned preventative maintenance (PPM) and reactive maintenance, providing a single system of record for all maintenance activity. ### The Core Functions of Building Maintenance Software **Planned Preventative Maintenance (PPM)** PPM scheduling is the process of planning and executing maintenance tasks on a regular schedule, before equipment fails. Effective building maintenance software automates PPM scheduling: based on the maintenance plan for each asset, the system generates work orders automatically and assigns them to engineers or contractors. **Reactive Maintenance Management** When something breaks or a fault is reported, reactive maintenance software enables the help desk or facilities team to log the fault, prioritise it, and dispatch an engineer quickly. Real-time tracking shows when the engineer is en route, on site, and when the job is complete. **Asset Lifecycle Management** Every building contains hundreds or thousands of assets: boilers, air handling units, fire suppression systems, electrical distribution boards, lifts, and more. Building maintenance software maintains a complete register of these assets, recording their details, service history, warranty status, and upcoming maintenance requirements. **Compliance and Certification** Buildings must comply with a wide range of statutory and regulatory requirements: gas safety, electrical safety, fire safety, water hygiene (Legionella), and more. Building maintenance software tracks compliance status for every asset and building, alerts managers when certificates are approaching expiry, and stores completed certificates securely. **Reporting and Analytics** Performance reporting helps facilities managers and building owners understand maintenance costs, asset reliability, SLA compliance, and contractor performance. ### Joblogic as Building Maintenance Software Joblogic provides all the core functions of building maintenance software, plus field engineer management, mobile app support, customer and tenant portals, and integration with accounting and ERP systems. It is used by building owners, in-house facilities teams, and outsourced FM contractors across the UK and internationally. --- ## Guide: Field Service Management Benchmark - https://www.joblogic.com/field-service-benchmark-assessment ### How Does Your Field Service Business Compare? The Joblogic field service benchmark assessment helps service businesses evaluate their operation across the workflows that matter most: scheduling, SLAs, first-time fix rate, engineer productivity, invoicing, and contract profitability. You answer a short set of questions and receive a personalised report identifying strengths, inefficiencies, and growth opportunities. ### Why Benchmarking Matters in Field Service Running a field service business without benchmarks is like navigating without a map. You may know your own numbers, but without knowing what good looks like, it is impossible to know whether your performance is strong, average, or significantly below where it should be. Benchmarking helps field service business owners and managers: - Identify where they are losing money or margin relative to their peers - Set realistic improvement targets based on what leading businesses achieve - Build the business case for investment in technology or process change - Demonstrate performance to clients tendering contracts ### Key Metrics Field Service Businesses Should Track **First-Time Fix Rate (FTFR)** The percentage of jobs resolved on the first engineer visit. A high FTFR indicates that engineers arrive with the right parts, the right information, and the right skills. Industry-leading FTFR for reactive maintenance is above 85%. Many businesses without job management software report FTFR below 70%. **Engineer Utilisation** The proportion of an engineer's working day spent on productive (billable or value-adding) activity versus travel, administration, and waiting. Best-in-class businesses achieve 75 to 80%+ utilisation. Paper-based businesses often see utilisation below 60%. **Invoice-to-Payment Time** The average number of days between job completion and receipt of payment. Businesses that invoice immediately on job completion (enabled by mobile job management software) consistently achieve shorter payment cycles than those that invoice weekly or monthly from paper job sheets. **SLA Compliance Rate** For businesses operating under service level agreements, the percentage of jobs responded to and resolved within contracted timeframes. SLA compliance is a key driver of contract renewal and a frequent source of financial penalty for businesses that miss targets. **Contract Profitability** Many maintenance businesses win contracts without accurately modelling the labour, materials, and overhead costs involved. Regular contract profitability analysis, tracking actual costs against contract revenue, is essential for sustainable growth. ### How Joblogic Helps Businesses Improve Their Benchmarks Joblogic customers consistently report improvement across all key FSM benchmarks after implementing the platform: - Higher FTFR, because engineers have asset history and parts availability information before they arrive - Higher utilisation, because scheduling is optimised and engineers spend less time on paperwork - Faster invoicing, because invoices are generated automatically on job completion - Better SLA compliance, because real-time dashboards surface at-risk jobs before SLAs are breached - Improved contract profitability, because costs are captured accurately in real time against each contract --- ## Guide: Field Service Compliance - https://www.joblogic.com/products/compliance-management ### Compliance in Field Service: A Complete Guide Compliance is one of the most complex and consequential aspects of running a field service business. Failure to maintain accurate, up-to-date compliance records can result in financial penalties, loss of contracts, reputational damage, and, in the most serious cases, injury or death to building occupants. This guide covers the key compliance requirements facing field service businesses in the UK, and explains how technology can help businesses stay compliant without drowning in paperwork. ### Gas Safety Compliance **Gas Safety (Installation and Use) Regulations 1998** require landlords to have all gas appliances, pipework, and flues in their properties inspected annually by a Gas Safe registered engineer. A Gas Safety Record (CP12) must be issued to the tenant within 28 days of the inspection. For gas engineering businesses, this means managing a high volume of annual inspections, generating compliant CP12 certificates, and ensuring that records are stored and retrievable for at least two years. Joblogic supports digital CP12 generation, appliance-level record storage, and automatic alerts when gas safety certificates are approaching their annual renewal date. ### Electrical Safety Compliance **The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020** require landlords to have electrical installations inspected and tested by a qualified electrician at least every five years. An Electrical Installation Condition Report (EICR) must be provided to tenants. Commercial properties have their own electrical inspection requirements under BS 7671 (the IET Wiring Regulations). Joblogic supports digital EICR completion, PAT testing records, minor works certificates, and installation certificates, all completed via the mobile app and stored against the relevant property and installation. ### F-Gas Compliance The **F-Gas Regulations** (EU Regulation 517/2014, retained in UK law) impose strict requirements on businesses that handle fluorinated greenhouse gases, including HFC refrigerants used in air conditioning and refrigeration systems. Obligations include: - Leak checking requirements based on system charge size - Record-keeping for every refrigerant handling operation - Use of F-Gas certified engineers Joblogic enables engineers to complete F-Gas records digitally on site, with records stored against each refrigeration or HVAC system in the asset register. ### Water Hygiene and Legionella Compliance The **Health and Safety Executive's L8 Approved Code of Practice** requires duty holders to assess and control the risk of Legionella bacteria in water systems. This typically involves: - Regular water temperature monitoring - Monthly, quarterly, and annual inspections of water systems - Written risk assessments - Maintenance and cleaning of cooling towers, calorifiers, and other water system components Joblogic supports Legionella risk assessment scheduling, water temperature logging, and compliance certificate storage. ### Fire Safety Compliance The **Regulatory Reform (Fire Safety) Order 2005** requires responsible persons to carry out and regularly review fire risk assessments for all non-domestic premises. Fire safety maintenance includes: - Fire alarm testing and servicing - Emergency lighting inspection - Fire extinguisher servicing - Sprinkler and suppression system maintenance Joblogic helps fire and security businesses manage their compliance programmes, schedule periodic inspections, and generate and store digital service records. ### How Joblogic Helps with Compliance - **Digital certificates**: all compliance certificates are completed digitally on the mobile app, removing lost paperwork and illegible handwriting - **Asset-level records**: every certificate is stored against the relevant asset and property, making retrieval instant - **Expiry tracking**: Joblogic tracks when compliance certificates expire and alerts you in advance, so renewals are never missed - **Audit trail**: every action on every job and asset is timestamped and attributed to a specific user, providing a complete audit trail - **Customer portal**: clients can download their compliance certificates directly from the Joblogic customer portal **Book a demo:** https://www.joblogic.com/book-a-demo/ --- *Last updated: June 2026. For the most current information visit https://www.joblogic.com/ or contact hello@joblogic.com.*