Field Service Management Software
It doesn’t matter what kind of field service management company you run HVAC, plumbing, gas or electrical. The fact is that every service company operates in one of two states: reactive or proactive...
It doesn’t matter what kind of field service management company you run HVAC, plumbing, gas or electrical. The fact is that every service company operates in one of two states: reactive or proactive.
It isn’t difficult to determine what category your business belongs to. All you need to do is evaluate your company with some simple questions:
- Do you have detailed data to determine if you’re meeting key performance indicators (KPIs)? In other words, you should have data that shows where you’re at and where you need to be.
- Do you spend a sufficient amount of time planning your business? Determine how much time, if any, you spend on strategy.
- Can you determine which clients are most profitable? You should have detailed records that reveal what you net on each client project.
- When an engineer leaves, do things go smoothly during the transition process? Your company shouldn’t have to scramble to transfer the routine of the previous engineer to his or her successor.
If you answered no’ to most of these questions, you may be in a reactive state instead of a proactive one.
When it comes to managing your company, field service management software can often mean the difference between knee-jerk reactions and strategic organisation. Here are some ways this powerful tool can make an impact.
Field service management software helps you evaluate KPIs.
From the hours your mobile workers spend on the road to the amount of time they spend on projects, you need key performance indicators to determine if your company is on track. However, you can’t measure profitability if you don’t have the data.
With field service management software, you gain the ability to capture important activities. Review the recorded status updates to evaluate engineer performance and to determine if you’re meeting your KPIs.
Field service management software reveals client profitability.
Some clients are going to drain more of your time while creating less revenue. That’s a fact. But you can’t know which client fits this profile without a tool to log each and every project.
Field service management software is your solution. For instance, service tracking shows each step in a project, allowing you to determine how much of your engineer’s time is being consumed on a project.
Avoid combing through your files for invoices, worker hours, and other data on your clients. (Who has time for that?) Simply consult one tool to find the data you need.
Field service management software helps you spend time in planning.
Reactivity comes quicker under certain circumstances. When your back office spends inordinate amounts of time in paperwork, scheduling and more, your office workers won’t have time to free you up for strategic planning.
However, cloud-based organization tools can eliminate stress for your back office. Joblogic, for instance, allows you to schedule a job, find previous information on a client and send an engineer the task to his or her mobile device. This improves efficiency for your back office, and ultimately helps you allocate your time toward strategy.
Field service management software keeps experience in your company.
Seasoned engineers are an asset to your field service company. But the more dependent you grow on a mobile worker, the more vulnerable your company becomes if that engineer retires or leaves.
A productivity tool allows you to document the tasks of an experienced engineer. Even if the engineer goes away, you’ll avoid merely reacting to the event. Instead, you’ll know your software has captured his or her experience. All tasks have been recorded so you can pass on the information to the successor.
Bring a proactive atmosphere to your company. See how Joblogic can remove reactivity when you start your free trial.