FAQ’s

Read our answers to the questions our customers ask most frequently
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Where is the nearest hotel?

Being in the heart of the “2nd City”, there are many hotels close to our offices.
You can find a hotel to match your budget close to our Digbeth offices. You can see the closest hotels by checking this map

 

 

How long is each session?

Our trainers are skilled at making sure you get the most out of your training, but also ensuring you don’t overload on information.
Each session is structured to ensure you retain the information given and that you can go away and put it into practice.
Please discuss your individual session with your trainer.

Can I have my data imported into JLWeb?

Yes! Simply talk to one of the Customer Support Team members and they will be able to provide you with an import template and add your pre-existing data into JobLogic. The imports that we currently offer include: Customers, Sites & Parts/Assets.

My trial has ended – how can I upgrade to the full version?

If you are happy with how JLWeb worked within your company, you can upgrade your account to a full version by clicking on your company name in the top right hand corner and choosing “Manage Subscription” from the drop down menu.
Within this screen you will see an option to add your card details, once these have been added click “Activate” to begin the subscription service. Any of your monthly bills for JLWeb will be taken from this card. If you no longer want to continue with your subscription of JLWeb, you can simply go back into the same screen, cancel the monthly payments and suspend your account. (If you would like an extended trial period, please speak to one of our Sales Team members who can extend your trial time to suit your company’s needs).

Can we use our clients’ names and sites to practice?

If you do have names and sites you’re happy to be included in your training, then please let the training team know on or before your Pre-Course session. We’d be happy to customise the training data as much as possible, to provide you with the most comfortable learning environment possible.

What else can we bring that may be useful?

There are many things that can help your training go smoothly,
customer information, site details, charging rates and alike will all help our trainers tailor the session around you.
If you would like to bring something to the session, you believe will help , just discuss it with them before hand.

How can I export my invoices to my accounts package?

In order to be able to export invoices to your accounts package, you will need to use the Reports/Exports section of the system. This will then export the information and provide a file that can imported into your specific package. For further information regarding which export to select, please contact our Customer Support Team. We are currently working on an automated link between Sage, Xero & Quickbooks, watch this space for more details!

How can I add a new engineer?

To add a new engineer you will need to go to the “Libraries” tab and choose “Engineers” from the drop down menu. Once in here, hit “Add Engineer” and add all of the relevant details for your new member of staff. Please note: As soon as this account is added, it will automatically be added to your monthly JLWeb statement).

Can we bring dummy jobs to use in training?

Of course, any information like this will only add to the training session and allow our trainers to make the data being used more relevant to you.
This in turn is proven to make the learning process easier.

What do I need to start training?

During you Pre-Course session with your trainer, they will advise what will help during training sessions.
Typically, bringing customer, site & charging information with you will always help.

How can I add a new office user?

To add a new user you will need to go to your company name in the top right hand corner and choose manage users from the drop down menu. Once in here, hit “Add User” and add all of the relevant details and permissions required for your member of staff. (Please note: As soon as this account is added, it will automatically be added to your monthly JLWeb statement).

Can I add a link to the Customer Portal to my Website?

Yes absolutely! Simply get in touch with our Customer Support Team and they will email across the details your website developers will need to link WebLogic to your website.

Can I log a job?

Yes! To log a job in WebLogic you will need to go to Sites, choose the Site for the new visit and go into the Site Details. Within here you will see an option to “Log Job” in the top right hand corner of the screen.

How can I access Engineer Tracking?

To access engineer tracking you will first need to speak to one of our Customer Support Team members to switch on the background setting to track your engineers GPS locations. Once this has been switched on and your engineers have agreed to share their GPS coordinates with our app, you will see an option for “Engineer Tracking”. This new screen will show live & historical updates of your engineers current movements between jobs.

Can I log jobs/quotes on my phone?

Yes! To have the function to log jobs/quotes on your mobile devices, you will need to get in touch with our Customer Support Team to enable this feature for your company. Once this has been enabled you will be able to log jobs & quotes on your mobile, and even add new customer or site records for potential prospects!

How can I add my own forms to JobLogic Mobile?

To have your own bespoke forms added to your system you will need to get in touch with your account manager who can begin the process of making an electronic version of the form. We do have a large library of industry standard forms available, so the chances are we may already have something ready to use that will suit your company’s needs perfectly. Please note, any bespoke forms will incur a charge for development time required.

Why aren’t my engineers receiving jobs?

The main reason why engineers are not able to receive jobs is that they do not have a strong or reliable enough connection to the internet to securely download the job information onto their device. Jobs can take up to 10 minutes to arrive on mobile devices that use the offline version of the application. If after 10 minutes of being connected to a strong internet source (e.g. Wifi) the jobs still have not arrived on the device, please get in touch with our Customer Support Team along with the details of the missing job/s and the engineer/s that are affected.

Can I use JobLogic mobile if I have no signal?

Yes! JobLogic mobile can be used without signal if the application has been installed from either the iOS or Android app store. The application will allow your engineers to complete their visits, fill in any forms and collect signatures whilst offline. The app will store this information and keep it safe until it can communicate with JobLogic via a secure internet connection. (Please note: An internet connection will be required to initially download new visit details to the device).

Is my device compatible with your apps?

Most recent iOS and android (version 4.4 and upwards) phones/tablets are compatible with JobLogic Mobile. We have dedicated iOS and Android applications that are free to download from their respective App Stores.

I’ve forgotten my Remote Desktop password – how can I reset it?
Can I have my data imported into JobLogic?

Joblogic has the ability to let you the user import your own data.
There is a video explaining how to do this on this Support Portal > Tutorials page.
If you are unsure how to do it or require further information, please contact our Customer Support Team

How can I export my invoices to my accounts package?

In order to be able to export your invoices to your accounts package you will need to have LinkLogic Exports activated on your system. To activate these, please speak to one of our Customer Support team members and they will be able to provide export templates for most major accounting packages.

How can I add a new Engineer?

To add a new engineer you will need to go to CoreLogic > Maintain Data > Engineers and click on the Create New Engineer button. Please ensure you have added all relevant personal details for the engineer (which will become useful in other areas of the system), including an email address and a password should you wish them to use Joblogic mobile.
Please note: To assign a password you will first need to specify how the engineer will be logging in – this option will typically be “Yes – JobLogic Mobile”

How can I add a new office user?

To add a new office user you will need to go to CoreLogic > Maintain Data > System > User Maintenance and choose the option to add a new user. You will need to remember to assign the necessary permissions and passwords to ensure the account can be logged into. Please note: If a new license is required please get in touch with your account manager and they will assist with getting this added to your agreed deal.

How do I change my password?

Changing your password regularly is important for security… To change your password, go to the users icon (top of your screen), then click on the user whose password you would like to change, then click on the change password button next to the login name.

How do I change an engineer’s password?

No need to change it on their device… Change it on the engineer section of Joblogic and it will be reflected on the engineer’s device.

How can I get the latest updates from JobLogic?

You can check our website or follow us on Social Media (Linkedin, Facebook & Twitter).
Click on the icons to visit our page.

    

Can we bring dummy jobs to use in training?

Any data you can provide will help training… If you provide customer/client information such as addresses, engineer details and examples of finance or maintenance contracts, then your trainers will be able to set up the system you’ll use for training with data that’s familiar to you; making the learning process easier.

What do I need to start training?

The things you need to get training off to a smooth start… If you could provide your training consultants with customer site lists to create a data set to recreate and follow real life’ scenarios.

Can we use our clients’ names and sites to practice?

Please let us know your requests before training… If you do have names and sites you’re happy to be included in your training, then please let the training team know before your training begins. We’d be happy to customise the training data as much as possible to provide you with the most comfortable learning environment possible.

Can I filter my jobs?

You can filter by job type or status… On the service desk, you can easily filter jobs by type or status using check boxes to put only the jobs you need to act upon at the front of your screen.

Where is the nearest hotel?

There are many hotels close to our offices… You can find a hotel to match your budget close to our Digbeth offices. You can see the closest hotels by checking this map

What happens when my business grows?

JobLogic is designed to grow with it… JobLogic is cloud based and fully scale-able and adjustable based upon the needs of your business. If those needs change at any time, feel free to get in contact with us.

How can I get the latest updates from JobLogic?

Follow us on LinkedIn… Please follow our LinkedIn company page to get all of our latest updates www.linkedin.com/company/job-logic

How do I change an engineer’s password?

No need to change it on their device… As soon as you make a change in JobLogic, they will be reflected on the engineer’s device.

Can I follow JobLogic on Twitter?

Yes, we’re on Twitter… We like to keep you up to date with news from your industries as well as the latest developments in mobile technology. Our twitter handle is @JobLogicUK.

Do you take suggestions for improving your software?

We love to hear your views on our software… We love to hear from our customers, so we produce a monthly newsletter keeping you up to date with what’s going on at JobLogic and run a LinkedIn group especially for users.

What else can we bring that may be useful?

There are many things that can help your training go smoothly… If there’r something you think would be useful, please feel free to mention it to the training team. The greatest strength of our training is that its tailored to your needs. Please help us to help you as much as possible.

Is JobLogic on Facebook?

Yes, please like our Facebook page… You can receive interesting articles and insights about the latest technology by liking our ┬ápage.

How do I change my password?

Changing your password regularly is important for security… To change your password, go to users, then click on the user whose password you would like to change, then click on the change password button next to the login name.