How will this impact me as a customer?

Day-to-day, nothing changes. You'll receive the same great customer service and experience you've come to expect from Joblogic. The investment enables us to accelerate product development, while continuing to innovate and grow the company. You'll see new features rolling out faster, but you can expect the same great support and service from the account management team and core platform.

We remain committed to fair, transparent pricing that delivers value. Any future pricing updates will follow our standard communication process with plenty of notice. This investment is about adding more value to your subscription, not extracting more from it.

Who is Vista?   

Vista was founded in 2000 and is a leading global technology investor with over $100 billion in assets under management. Vista has partnered with 400+ enterprise software companies to help them grow and scale their businesses.

Vista's team of investors, operators, technologists, and entrepreneurs understand the unique challenges and opportunities of enterprise software companies like no other investor, and we look forward to partnering with them to accelerate our growth trajectory.  

Collectively, Vista's companies make up one of the largest software enterprises in the world by revenue and headcount, meaning we're joining an ecosystem that provides access to a vast community of resources, peers, and best practice experts who can help grow and advance our company, products, and services.  

You can learn more about the firm by visiting their website at www.vistaequitypartners.com.  

Why did you choose to partner with Vista?   

Vista and its team share our vision of transforming field service management through technology and making every field service business more efficient and profitable. In our engagements with the team, Vista demonstrated how its commitment, experience, and focus on the software sector could help us grow and evolve our business.

Our vision to accelerate innovation and expand operations while maintaining an excellent customer experience aligned perfectly with Vista's expertise and deep commitment to building and scaling world-class software companies.  

How does this benefit me?   

Every customer will benefit from:  

• Accelerated feature development  

• More robust infrastructure and security investments  

• Innovations from new markets that will be available to all customers  

• A stronger, more sustainable company for the long term  

What new features can we expect?  

We’re excited to share the next stage of our evolution, all designed to make your experience with Joblogic faster, smarter, and more intuitive. 

Here’s what’s on the way: 

• A Smarter Customer Portal: Our next-generation portal will give your customers instant updates, personalised insights, and a smoother self-service experience.  

• Intelligent Job Allocation & Scheduling: AI will help customers assign the right job to the right engineer, plan the most efficient routes, and adapt schedules in real time, saving time, fuel, and money.  

• AI-Powered Dashboards: See your business in a new light with real-time dashboards that don’t just display data but recommend next steps to improve efficiency and profitability. 

 And this is just the beginning. We’re also working on predictive maintenance, dynamic risk assessment, and profitability-based scheduling to keep you ahead of the curve.
  

Will Joblogic's leadership team change?   

No. Our entire leadership team remains in place and committed to serving you. Vista's investment strengthens our team with additional resources and expertise but doesn't change who's running the company.

When will this investment be finalised?

Final closing is expected in the coming weeks, subject to customary regulatory approvals. We'll keep you informed of any updates that might affect you.

What if I have concerns or questions not covered here?   

Your Customer Success Manager and our support team remain unchanged and ready to address any specific concerns.

You can reach us at gracem@joblogic.com. 

We value your feedback and want to ensure this transition brings only positive changes to your experience with Joblogic.